Bob Howard Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Appointments no longer matter, you may as well walk-in for service
Written byon 01/23/2022
services were completed, time frame given was about an hour and a half at the latest, took 3 hours to complete. individual who checked me in and the other individual who checked me out clearly didn’t understand my request, i typically deal with the jeep service side of this dealership not really a fan of the service center they use for their other brands.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/26/2022
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
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