Customer Reviews of Bob Howard Chrysler Dodge Jeep Ram
Review type:
New jeep
Fast and easy with great service!
by Scott W on 01/22/2022Thanks so much to Jason and the team at Bob Howard for making my service experience easy and quick. I dropped by hoping to get a future appointment and they worked me in quick and easy. Oil, tires and brakes done! So appreciative!… Thank you.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Not great
by Chad on 01/22/2022The sales person in the service Dept was great however the service itself was very unsatisfactory. I went in for an oil change and my tire sensor out. They didn’t change the sticker in my windshield for my next oil change nor did they… check/ fix my tire sensor so I still have no idea if tires are actually low or damaged without checking them.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Great Experience
by Plunkett Family on 01/22/2022I loved how the salesman was very professional and knew all the answers and when he didn’t he got the answers for us. The entire team made our car buying experience excellentThank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Oil change
by Chris f on 01/21/2022Fast serviceThank you for the recommendation and kind words!
quick and convenient
by Tyler on 01/21/2022Nice, new, large comfortable waiting area with bottled water and coffee and big TVs. Quick service, sincerely appreciate the complimentary car wash with service.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great Service
by Minivan Momma on 01/21/2022The customer service was superb and the waiting area is roomy and comfortable. I love the peace of mind I got when leaving my car.We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Never Again
by Mike2022 on 01/20/2022Scheduled an oil change and wiper replacement online. Oil change was $39 and wiper replacement $25. The bill was $140. When I asked whiny it was so high, I was told because I didn’t tell them how much it was, they had no way of knowing? My… response was “why is it the customers responsibility to tell you the price if your services?” My keys were thrown towards me and I was told to just get out. Even after walking through the booking process and showing them the price, I was told to just leave. I have always serviced my vehicle here but will never step foot back in this location.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Up and down windows
by Jmw on 01/19/2022Nichole in service was extremely kind and efficient in solving my 3 month problem of my windows constantly going up and down without warning. Thanks love my keep again.Thank you for your kind words for Nicole, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Very satisfied
by Wild Bill on 01/19/2022People are very friendly and helpful.Thank you for your kind words for our staff, we appreciate it!
Awesome customer service in the repair shop
by LindaH on 01/19/2022Took my vehicle in, for a break inspection and to get maintenance service done. My service advisor Clayton was great to work with, he took time to explain things to me and made me feel that my vehicle was important to them as it is me.Thank you Linda for your kind words for Clayton! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Worse service than I ever received
by Floyd Dudek on 01/18/2022Requested service cause I thought my Extended Warranty coverage was for everything and ended up paying for nothing, cause my vehicle is not fixed! I will never buy from this dealership again and have my vehicle serviced at Bob Howard!Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Sadly POOR service
by Elizabeth Gower on 01/18/2022Very poor communication on service center’s part. I am so disappointed in the lack of transparency and honesty. I brought my vehicle in and told the service center that my radiator in my Jeep was leaking antifreeze. The service center… stated my radiator was fine because a pressure test was ran. The service center said my AC condenser needed replaced and would cost $1800. The very next day the service center called and stated there was a pinhole leak in radiator also. I asked to get second opinion and the service technician put me on a 2 minute hold and then returned to the call to state that the radiator was now leaking heavily. The service center stated the radiator needed replaced and an added $800 would be charged. I do not believe there was transparency in diagnosing issue. We felt ignored that we brought the vehicle in and told the technician that the radiator was leaking antifreeze. I am in disbelief that a pressure test was even ran. We were promised the car would be fixed the next day and that turned out NOT to be true. We were never communicated with on the progress of fixing our vehicle.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Got me in and got me out
by CAR on 01/04/2022updated 01/18/2022I needed a new tire. They changed the tire, changed my oil rotated my tire while I waited. ThanksExcellent service
by Mark Ebeltoft on 01/11/2022updated 01/18/2022I have been treated great every time I have been in the service departmentWe are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and look forward to your next visit!
Professional
by MS from CO on 01/16/2022Professional from start to finish and very timely getting the job finished.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Service Special
by Edmondite on 01/14/2022When I saw an online offer from Bob Howard Ram for a $19.95 synthetic oil change and tire rotation and multi-point inspection I couldn’t believe it. Neither could a friend of mine who immediately opined, “That’s too good: It has to be a… bait and switch!” So today I went online to make an appointment using that service special and was able to get the car in only 2 hours later, which I found amazing in itself; and the dealership did everything they said they would service and more and even gave me a delightful surprise at the end. The service adviser was incredible! I am happy to prove my friend wrong!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great
by Jeep on 01/14/2022Was in and out. All the people there are so friendly and courteous. I'll be back for sore.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Passing Through Town Oil Leak Jan 2022
by Steve Walker on 01/13/2022Nicole in the service department is the reason I give them a 5 star. She knew my situation passing through town on the coldest days of the year, who knew that a 2017 Rubicon would have an oil filter housing that doesn’t like cold weather… and cracks, they quickly diagnosed the issue, worked me in that evening and got me rolling again. SHE was great. I know the service team was probably hurrying to get me in and done, but they forgot to connect a couple of vacuum hoses and left the plastic engine cover in the back floorboard. But due to Nicole’s service, she pulled my rating to a 5. My next vehicle will be an electric so I won’t have to worry about engine oil. My Thanks to Nicole and the entire service department for going above and beyond for me that night. No drips in sight, thanks to your team.Thank you Steve for your kind words for Nicole! We are so glad she was able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Great service
by Frank on 01/13/2022Our van is modified for a wheelchair which we use for our special needs daughter. It was very important for us to have our van serviced in a timely manner. Chris and Kevin did a great job getting our van back to us!Thank you for your kind words for Chris and Kevin, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
On time
by Nate on 01/13/2022I was informed that it would take 24-48 hours to diagnose. I received a call within the 48 hour timeframe informing me that my vehicle was ready.We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Poor complaint options
by Mike on 01/13/2022The good: Was able to set up my service appointment with ease. After service was completed, My vehicle was ready the same day. The Bad: Had a minor issue after getting home with vehicle and called the dealership ship. Not able to reach… service adviser when calling in. Voice male boxes full. Transferred me around multiple times. Got tired of going through the press this and press that to get nowhere. Finely gave up.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Jeep Wrangler
Jeep Grand Cherokee
Bob Howard Chrysler Jeep Dodge Ram invites you to visit our car & truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Dodge Ram Chrysler Jeep cars, trucks & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Chrysler Jeep Dodge Ram dealers.
ESPAÑOL
Bob Howard Chrysler Jeep Dodge Ram le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Dodge Ram Chrysler Jeep y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidor
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024