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Bob Howard Chrysler Dodge Jeep Ram


13250 Broadway Ext, Oklahoma City, OK 73114 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (2)
Service Rating
Recommend:
Yes (15) No (4)
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Dealership Service Review

2 out of 5 starsservice Rating
On line schedule
Written by Me on 01/25/2022

I first checked in with my app. Set up my car waiting for the technician to show up because I requested to speak with one. Got out of my car was not greeted whatsoever by Nicole who had been outside and seen me sitting in my car. After getting out of my car I did approach one of the other guys that worked in the area who was headed towards another car. He said go ahead and pull your car up into the bay so it will register this you're here. Nicole could have told me that while she was standing next to me at the other car. Anyway I was asked what services I was going to receive today. I told them what I had scheduled online and then added that my tire sensor instructed me that I needed to have services completed on it which I noted on my app when I scheduled the appointment. Tire sensor did not get checked said it probably wasn't covered under my warranty and I would have to figure that out. Car did get washed but it was not vacuumed out. I almost felt like I was an inconvenience for them on that day.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 01/26/2022
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
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