Bob Howard Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Disorganized.
Written byon 01/28/2022
$1047 to fix an oil leak seems like too much. Especially when care was not taken to pressure wash the undercarriage so a determination could be made as to whether the leak was in fact repaired. So a second trip to the shop was required. During this trip (kept overnight) the spare tire cover came up missing. Much of the frustration could have been avoided if there was an easy way to call. Voicemails were not returned.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 02/01/2022
Dealer Response
I apologize that you experienced an issue during your last service visit. Can you please contact me so I can make this right? My email is bbarton@bobhowardauto.com.
Buck Barton
General Manager
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