Friendly Honda
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Customer Reviews of Friendly Honda
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Friendly Honda
by David Bownas on 06/14/2025
Excellent customer care. Much attention to our needs in a new car. Ahmed Elgandour was warm, patient, and responsive. He answered our questions in detail, and provided all the information we needed to make a purchase decision.
250 reviews
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2nd Honda Odyssey
by satisfiedbuy15 on 06/26/2014This was my third purchase from Friendly Honda and I am very pleased with the dealer. I would recommend Ryan M as a sales consultant. He is very professional, friendly and knowledgeable. His follow through is excellent, and if you can… connect with him, you will be pleased.UnFriendly Service
by ny_1 on 08/13/2010Dealerships are typically ready to take your money; but Friendly Service is a winner. My invoice was paid but the problem was not fixed, this was an incomplete job and repeated attempts to resolve the issue went ignored by even the service… manager. The followup visit was met with a misdiagnosis of the problem (service tech invented another problem to blame it one) and an invoice for a diagnostic fee. Information on the service tickets re: the service performed was deceptive. Friendly Service does not represent the Honda brand very well. Friendly's Service department is dishonest, unreliable, and they certainly do not care about retaining customers. Based on this experience, I will never use Friendly Honda again for service or a car purchase.We are very sorry to learn that you do not feel we met your expectations and would truly welcome the opportunity to earn back your business. If you'd like to have a conversation about your experience please contact Linsey Levine at llevine@friendlyhonda.net.
Good experience
by ssewhit on 12/23/2007Leased a new 2008 Glacier Blue CRV LX from Marie. Price was at invoice 21005, with little haggling. Helpful and accommodative. Smooth transaction started thru edmunds quote via Internet department. Friendly environment that did not seem… as adversarial as other dealers. The quote on my trade was weak so I sold my car elsewhere. Otherwise smooth transaction.A pleasure buying a vehicle here
by max34 on 08/25/2007I purchased my 2006 Civic EX coupe and a 2007 Accord EX-L from Justin Tomasulo. Justin made the sales process a pleasure. The only service I used was the first free oil change and inspection. The cars never had been brought back for a… problem. I had the civic for over a year and the accord for a few months. The dealership is organized, clean, and well run. Inventory is good. They had exactly what I wanted. I will definately buy my next Honda here.Great service
by nico81 on 11/17/2013updated 07/27/2025Just had a great experience buying a new car from the "used car team" at Friendly Honda. We had previous positive experience working with Jay H. - who was since promoted to sales manager - and Jay introduced us to Laura S. We appreciated… that Jay and Laura first listened to our needs. After initially looking for a late model Accord, Laura suggested an option to buy a remaining new 2013, and proceeded to work on our behalf to secure a great deal on exactly the car we wanted. They've earned our business for the future.Great Car Great Dealer
by raymc2 on 03/23/2014updated 07/27/2025Found my perfect car walking in the lot. Was able to ask for my previous salesperson Laura S. Made a very respectable deal. The only downside was the poor detailing by the cleaning staff but that is being fixed. Very happy overall.Glad we're taking care of that oversight for you! Thanks for sharing this review and thank you for your business!
2013 Civic at Friendly Honda
by Joe1801 on 05/25/2013updated 07/27/2025Very good experience. We were satisfied with two previous Honda purchases here, and Hondas are always an option we check when looking for a new car. Fact that Friendly participates in the AAA Auto Buying Program is also a plus. We were… interested in a Fit or Civic for commuting. Justin was assigned as our sales person. He was very knowledgeable, and showed us how the Civic was a better fit for our needs. Pricing (AAA Buying Program) and financing were very good. We were able to pick up the car a week after we made our final decision, with no hassle. All of the paperwork was handled smoothly and efficiently.It sounds like Justin took great care of you- we're glad to hear it. Enjoy your Honda!
Used Car Buying Process
by MarilynZ on 04/19/2013updated 07/27/2025I just bought a car at Friendly 3 days ago. I couldn't be happier with the experience I had. It was so easy. I saw a car online that they had and I wanted. Went in the next day and saw salesman Jimmy S. He was a pleasure to deal with. They… took the time to look at my trade-in and offered me a very fair price for it (not my experience at other dealerships). There was no haggling over the price of the vehicle I wanted - the price I saw online was the price I was given. Applied for credit and they called the next day to say the car was on hold for me pending my credit approval. And they actually removed the car from their online inventory immediately (unlike other dealerships I've dealt with). Went in two days later to pick up car and everything was ready. They even had all of my out of state registration paperwork ready to go for me. The finance guy Colin O. made time to take my calls and answer all of my questions. Never felt like I was just another sale or like I was being blown off. It was very refreshing to have such a smooth, easy experience buying a car. I WILL return to Friendly for my next vehicle and will let others know all about it. Thanks guys.We truly appreciate that you took the time to write this excellent review of our customer service here at Friendly. Thank you for sharing and thank you for choosing Friendly Honda!
Bob S. at Friendly Honda
by lauramarie on 05/03/2013updated 07/27/2025Great guy! This is my second purchase at Friendly Honda. Bob was great! Love the CRV!!!Thanks for sharing!! Enjoy your CR-V!
Overall good, but confusing service contract options
by oakley6 on 03/03/2014updated 07/27/2025I am very happy with the car -- it feels brand new (even though it's 3 years old), it rides like a dream, and I feel very safe driving it. Salesman Rick S. went the extra mile to find me a car that was exactly the model and year I wanted,… within my price range, and within the range of mileage I requested. The car even has a few extra features that weren't on my list, but which I am enjoying very much (such as the multiple CD system). Rick's patience and cheerfulness in helping me get just the right car was VERY much appreciated. However I am less than satisfied with the actual final business transaction at the time of sale, handled by Colin O.. The service contract options were very confusing. The columnar format with multiple options, and the relationship between the columns and options, was not intuitively obvious. The hand-written prices and multiple arrows between and within columns didn't help. It was overwhelming. Unfortunately, the more questions I asked, the less sure I was about the relative value of each option in my circumstances. What would have made for a better experience? 1) Clearer layout of the service options, showing the relationships between the options (including which are either/or choices, and which options are additive) 2) Information on the service options at the time of initial purchase agreement, so I could have a few days to review it before the actual day of the saleThank you for submitting this review, and for giving us the opportunity to work with you. We apologize that there was anything about the service contract process that was not perfectly streamlined. We are actually currently in the process of reviewing new software that will aid us in giving our customers an easier experience while reviewing such contracts, and so your review is timely for us. We are sorry that your experience was not completely satisfactory to you, and we thank you for your business and for giving us this useful feedback.
Bought new CR-V
by kjj15 on 04/19/2014updated 07/27/2025I bought a new CR-V from Friendly Honda last week. The whole experience was great. Everyone is very friendly & wonderful!We're so glad to hear it! Thanks for your business and for choosing Friendly Honda!
Great Sales Staff
by eric_benjamin on 05/08/2014updated 07/27/2025Once again Ron A, Colin O and Kim went above and beyond to get me into my CRV. They were both very polite, patient, and worked diligently to get me into my 2011 CRV. These two epitomize Friendly Honda. Thank you gents PS this is my 6th car… I have bought through Friendly Honda. I will not go anywhere else.Thank you very much for your repeat business Eric!
Fan of a Friendly Papa
by leighc3 on 06/11/2013updated 07/27/2025The quality and dependability of a Honda vehicle needs no reassurance. At Friendly Honda we have found friend in salesman Papa M. He is very knowledgeable on all car options and willing to work in the price point you set.Thanks for the great recommendation! We thank you on behalf of Papa and the whole Friendly team!
Outstanding Sales Team
by Eric_Benjamin on 03/26/2013updated 07/27/2025I just purchased a 2013 Fit. This will be my 5th Honda I have bought thru Friendly Honda. My salesman Ron A. is top notch. In addition to Ron both Michael G. sales manager and Brian H. business manager worked very hard to get me into my… new Fit. All 3 of these men are the best in their profession and epitomize the Friendly Honda Team. Thank you gentleman and thank you Friendly Honda. I will keep going back to Honda for all my future investments.Thank you very much for this outstanding review! Enjoy your 5th "Friendly" Honda. We appreciate your business.
Friendly Honda Poughkeepsie - awesom
by Moozer1 on 11/30/2012updated 07/27/2025I now have 2 car purchases from this dealership and both experiences were awesome. They have great staff - sales, office, finance and service!! I highly recommend stopping in if your in the market for a new Hondal; compare them if you have… gone to a competitor, you may be surprised.Thank you for the lovely review!!
great buying experience
by hondababy on 11/27/2012updated 07/27/2025we just bought a new accord coupe, last Saturday . this dealership exceed our expectations ..sales man was so nice and professional ,, no pressure from finance officer ....after going to d deferent dealership we got the best deal..thank… James N.,We are so glad that you had a good experience here with us. Thank you for this great review.
Frank B.
by Vcoosy on 04/17/2013updated 07/27/2025Frank was very helpful and personable.Thanks for the 5 stars and thanks for choosing Friendly Honda!
"Very Friendly"
by joesp812 on 12/08/2013updated 07/27/2025My family went to the showroom. No pressure at all. When you are ready, thats when the salesman approaches you. We went three times and on the third time we talked to their sales representative "Justin." I gave him a computer print out of… the make, model, color, accessories that we wanted to purchase and wrote the price I am willing pay. I did my research and really brought the price below invoice with accessories. They offered $500 above my offer and gave me a good trade in value for my 2003 Honda Accord. They don't have the silver exterior and need to locate my car. They say it will take 2-3 weeks. We got the car 5 days later with all the accessories installed.Thank you for sharing this excellent review! We appreciate your business and your recommendation.
2013 Honda Accord
by pjh1948 on 04/15/2013updated 07/27/2025Great Car! Great Salesperson. I cannot say enough good things about Rick S.! He makes the car buying process easy. NO sales pressure! He let the car sell it. We tried it on the local streets and the parkway, in traffic and out in the wide… open spaces. I almost felt guilty about all the miles we put on the demo. When we came to pick up the car He gave us an in-depth orientation. He really explained in detail and helped us in setting up all the vehicle settings and electronics. There are so many these days. The car has 3 separate cameras, collision warning, right turn camera, and backup camera. This is my third Honda from Friendlys. If the price and sales and shop service were not the best, I would not have returned. The service shop has always fixed it right the first timeWhat an awesome review. Rick is definitely an expert and we're glad he gave you such a great experience. Thanks for sharing!
BEST AND MOST PROFESSIONAL DEALERSHIP EVER!!!
by lucyricardo on 11/23/2013updated 07/27/2025Recently purchased a used vehicle from Friendly Honda and worked with Bruce. Had the best overall experience ever for purchasing a car and working with a salesman and dealership. Extreme customer service offered with the exceptional… professionalism. I live almost 2 hrs away and would recommend them always and contact them again in future if I need another car. Love my new car and Friendly Honda!Thank you for sharing this excellent review, and thank you for choosing Friendly Honda!
New 2014 Accord Purchase
by johnnyd_lmims on 06/08/2014updated 07/27/2025The sales staff was helpful and familiar with the features of the Accord in which I was interested. I was deciding betwee three makes of cars and it was the excellent way I was treated that convinced me to decide on buying from Friendly… Honda. I informed Sales Consultant Michael G. of my intentions to visit other dealerships while shopping around. Michael G. and the rest of the sales team made me an offer and did not pressure me at all into making a decision on the spot. Ultimately that is why I returned to this dealership and completed the sale. Furthermore, Michael G. kept me well informed of the next steps of the purchase throughout the sale and ensured that my delivery requests were handled and completed.We're so happy to learn about your great experience here. We strive for the ultimate customer satisfaction and it sounds like our team made that happen in your case. Enjoy driving your Friendly Honda!
About our dealership
Thanks so much for sharing this excellent review about Ryan and our dealership! We appreciate your business and hope to see you in for Service!
by friendlyhonda on 06/30/2014