Findlay Toyota

by Moose on 03/24/2024

I have rated Finley Toyota as a 2 1/2-star overall I was going high here. I had an excellent salesperson. Jesus Avlos I highly recommend him. He will take care of you. I would recommend brushing up and making yourself knowledgeable about the sales process and the vehicle you're looking to purchase. If I were only rating the Sales contract negotiation I would have given them a 5 star. But I was VERY DISAPPOINTED with the finance manager but if they take you to Ralph Sotelo ask to work with another finance manager. he has an attitude. wants to rush you into signing your Paperwork. I did not like you asking questions about the paperwork. I asked to see a menu about the different purchase options VSA, Pre-paid maintenance, and a few. I asked to see a sample contract that has the fine print about the different contracts. Can't do that he printed something that we could not keep. he also prints the list of what they cover & don't. from the internet. On the temp tag he first printed up our trade in we noted it to him it would be OK. We made another comment about the tag. He did print you the correct tag. Most of the mistakes were from rushing the customer. which was very poor at best. I commented about having the wrong insurance company which was what we had for the last Vehicle also had a typo for my cell phone number I made a pen & ink change with initials. we purchased from Finley. When we were presented with the Purchase order. I didn't understand the way it was on the contract all I wanted was to explain it so I could understand the numbers like additions and subtractions to the numbers.. Well, that's the number. He Called a Sales person to his office and kind of kicked us out of his office for the salesperson Jesus to explain it and have us sign it. I also had to go back to get copies I understand he may have been rushed and having a bad day.. But he needs to be more detail-oriented because of the legal & financial documents he is dealing with. he was not very customer-oriented. I talked with the Internet Manager Rick Glenn two days after explaining the problem to let management know I was going to write this review. Finley Toyota overall is good to use this was our third vehicle purchased from them. I would purchase another vehicle from Finley. But if you get a finance manager who will not answer questions or explain things ask for a different Manager. Jesus Avalos is an excellent people-oriented salesperson so is Rick Glenn. Its employees like Ralph Sotelo greatly affect Finley's standards & business reputation.

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by Texas Joe on 12/18/2023

What you see on their web site is not what you can get without a deposit of some kind. When you check their web site; you will see 4 to 7 new autos (hybrid Highlander 2034/2024) to buy, but you will not see that these autos have all ready been spoken for by the deposits. And if you don’t place a deposit down you are placed on the back burner for a very long time. Even after telling them that I don’t need financing; I will pay with cashiers Chequers or personal Chequers. Sales person (Geo) was greet. Sales manager (Tam) dropped the ball, by not keeping in the loop and could have told me that a deposit need to reserve me a Hybrid Highlander. Customer service assistant (Da) could have informed me what was needed of me; like a deposit since I was there in person to make a deal. All in all Findlay Toyota fell pretty short on everything. It’s all about the mighty dollar and customer service comes last.

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by Olga on 09/19/2023

I purchased a used nissan and I go to toyota to usually buy toyota cars. I got lied by Joe Romero that i will get a $1000 discount on the car and then he said he will not give me the discount but I will get apr 14%. I ended up with apr 19% and no discount for the car at purchase

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by Kirk Tucker on 10/10/2021

I just purchased another new Toyota from Tony Curtis at Findlay Toyota. Five stars to Tony, the Sales Manager James as well as Matt in the Service Department. They have always taken care of me for my new vehicle purchases and always do an amazing job in the Service Department. Kudos to Findlay for setting such high standards for both Sales and Service!

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by Pme on 08/04/2021

I brought my 2014 FJ Cruiser into service for an Oil Change. During that service, they have informed me that the Timing Cover was actively leaking and required resealing. I brought back the vehicle two days later because they did not have the required parts during the first day, and they informed me that the service would take approximately 2 days to complete. Findlay Toyota Service provided a Loaner vehicle and began resealing the Timing Cover. Two days pass, and I receive word from the Service Advisor that the Timing Cover was resealed, however during the final quality inspection test drive, the Technician heard loud noises from the engine and that the Check Engine Light illuminated. I asked what had happened and they have told me that the Technician accidentally dropped a nut or a bolt into Cylinder 4 sometime during service and then drove the vehicle. As terrible news as that was, I was not upset. I knew that Findlay would fix the issue and that I'll have my vehicle back with everything operating properly. Three and a half weeks goes by, and they inform me that the new engine has arrived and that they will be continuing service on my vehicle. Great! I receive a call saying that the engine has been replaced, the Technician performed an extended test drive to ensure everything was working properly, and that the vehicle is now ready for pick up. I drive down to Findlay and retrieve my vehicle just as the Service Center was about to close. I drive out of the Service Drive, make two right hand turns onto the on-ramp of the freeway, and the Check Engine Light presents on the Instrument Cluster. I immediately get off on the next exit which is about 1/4 mile away and I notice that on deceleration, the vehicle will shudder. I drive straight back to the Findlay Service and they provide me another loaner vehicle so that they can perform diagnostics the following day. The next day, they find that the VVTI Exhaust Valves were inoperative, causing the concerns that I was experiencing. They have informed me that they have replaced the inoperative parts and have verified that the vehicle to be operating normally. Perfect, I was about to leave for a flight out of state the following morning and was happy to retrieve my vehicle before then, so I go and pick up my FJ Cruiser from the Service Center. I flew back into town and use the vehicle as usual. I drive approximately 250 miles (+/- 30ish miles) and the Check Engine Light comes on again. I am relatively irate at this point, but maybe it's something simple this time around... it wasn't. Apparently, they found more metal inside of the new engine and that it requires replacement, yet again. On May 18th, I began my search for a new vehicle (I believe I heard about the Engine in need of being replaced the first time on the 16th of May), I wasn't quite sure what I wanted due to the fact that I was not ready to search for a new vehicle at this time, but given the current situation and me having very little faith in properly having my vehicle repaired fully by Findlay Toyota, forces me to simply get rid of this vehicle that I absolutely loved. I reached out to my old Salesperson (John Estrella) and come to find out, he was promoted to the Finance Manager, which I am very happy for him as that is well deserved for him. I was assigned to another Salesperson because that he cannot sell vehicles anymore because of his position. Not a problem at all. We talk about what vehicles are available and then I asked about my trade-in value. I informed him that my vehicle was just appraised at $31,800 and that I want to ensure that I get at least that for the trade-in, no response. I texted back on the morning of May 20th at 9:59AM, no communication with him until June 10, 2021 at 11:10 AM. He texted me asking if I wanted to purchase the vehicle that I wanted, not what they were offering. Now, during the time from May 19th - June 10th, I have been speaking with John in Finance because he was the only person that was very responsive. One of the Sales Manager reached out to me on June 3rd, offering me a vehicle that was similar to the one that I requested and has informed me that the vehicle I am looking for can take up to another 2-3 months to get if I wanted to wait. I've been in a Loaner vehicle for quite some time at this point and wanted to just get this over with. So, I hesitantly agreed in waiting for an inventory vehicle to arrive. Towards the end of our back-and-forth text messages on June 3rd, the last text message I sent to her was about retrieving my personal belongings in the FJ because it was still in Service. No response. On June 8, 2021, I reached out to the Sales Manager and informed her that I have decided not to move forward with the inventory vehicle that was expected to arrive weeks later. I expressed to her that I did feel very rushed into making a decision at that time and that putting a $500.00 deposit to hold a vehicle that I wasn’t necessarily ecstatic for, was a terrible decision. I requested that I’d rather wait for the vehicle that I configured instead. Again, no response from her. I reached out to John Estrella on June 9th, and he responded that same day informing me that he will touch base with her and will ensure that I get the vehicle that I want. Light was brought back to me. From June 16 – June 19, 2021, I have been speaking with the Sales Manager about my monthly payments. I have informed her that I would like to get my payments down to $450/mo with my current trade-in and no additional money down. The lowest that she was able to get my payments down to was $459/mo, to which I agreed. She also had clarified that the $500 deposit was refundable and was to only be used to reserve the vehicle that I configured so that nobody could purchase the vehicle from under me, which I also agreed to. Fast forward to July 22, 2021. I receive a text message from the Salesman stating that the vehicle is expected to arrive that day. Finally! Almost 3 months later, my vehicle is finally here. I was currently at work when he texted me confirming that it is in fact my vehicle. This was at 3:44 PM. I informed the Salesperson that I will not be able to take delivery of the vehicle until Monday, July 26, 2021 because I was flying out of state, early next morning. He then tells me that he’ll rush the Pre-Delivery Inspection and will get the Windows Tinted as soon as possible so that I can retrieve the vehicle that night. This is where I begin to feel even more irritable and frustrated with the Sales Team. Throughout the entirety of purchasing a vehicle from Findlay Toyota this time around, I felt that I was put on the back burner and that my time was not valuable. The moment that I say I cannot retrieve the vehicle until the following Monday, only 4 days later, they do everything possible to make sure the sale happens that day. Absolutely awful. I drive down to Findlay Toyota to sign all of the documents so that I can pick up the vehicle before my flight out and the Salesperson comes over and introduces himself. He placed a sheet of paper down and told me that the cost of the vehicle is per month is now $497. I told him that we have agreed previously that the monthly payment was to be at $459. Which he then said that they have just provided me a “rough estimate”.

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by Scott on 01/25/2021

Very happy and grateful to Richard Runion and Findlay Toyota for helping us get our new 2021 Corolla Hatchback XSE. We live in Utah and were able to take care of all of the business remotely, and then Richard even drove the car to meet us for delivery. We feel we got a great price, didn't have to deal with any weird car dealer stuff that we feared and we felt very taken care of. I look forward to buying another car from Findlay and Richard!

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by NevadaCarGuy on 07/20/2019

I have been shopping online for a new Toyota 4runner. I found one with the options that I wanted on the Findlay Toyota site. On the site they have a “Get E-Price” button, I clicked that and entered my info so that they can contact me. An Employee at that dealership sent me an email from their company Email with a description and a personalized page with more info. On that page it has the “Special Internet Only Price”. Based on that price when they called me, I agreed to drive the 45 minutes down there past other Toyota dealers to see the vehicle and meet with them. As soon as I got there, I let the sales people out side know that I was there to see the specific sales person who had sent me the info with “Special Internet Only Price”. Upon meeting with that sales person, I had to wait a while for them to find the car. We went out to look at it and then the sales person told me that they have a 7k dealer mark up (over MSRP). I explained that I had an email offering a lower price. He then asked me to come in and see the “Internet Director”. I went in to meet the director. The director then proceeds to tell me how rare this car is and that they are doing their customers a solid by only marking it up 7k. I show him the advertisement that HIS SALES PERSON sent me and asked if they will honor that price that they offered me and he flat out refused and told me that that sales person was “stupid”. The price offered to me was not a typo that was missing a zero or anything like that, but rather the FULL MSRP of the vehicle just with out the ridiculous 7k dealer markup. What kind of reputable dealer would not honor a price that their employee (not a third party) offered someone?? It seems very unethical and a horrible way to do business, the only thing it succeeded in doing was wasting my time, embarrassing me in front of all the people in the dealership and turning me off of the Toyota brand. I went to this dealer because of positive reviews from the internet and friends’ recommendations. It seems that they do not live up to the high expectations. Never again would I trust any quote that their internet department sends me. I have never bought a Toyota before, but I can’t imagine that this type of false advertising/bait and switch is how most dealers do business. It was a very embarrassing, disappointing, and upsetting experience. It showed me that I cannot trust what they say at this dealership even when they put it in writing. I will be filling complaints.

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by Vegascamper on 04/30/2015

We didn't expect to be treated this good! Really! Rick Glenn was our best contact and he did everything he could to help us find the best deal for what we were looking for. He even found a better price before we were able to ask for a lower payment. We're so happy and love our new Camry! Thank you Rick!

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by sean_stevenson on 04/21/2015

Some background: Looking to buy a 2015 Tundra Crewmax SR5. Did my research online, Consumer Reports, TrueCar, and Edmunds. TrueCar began my spam session with the dealers, but I was prepared for it. Also had financing, trade-in appraisal, and down payment all lined up. Bought my previous vehicle (2008 Scion Xb) from same dealer before the relocated across the freeway, great experience. Nailed down a decent price with Ryan Mannion, Internet Sales Manager. Tell him we're coming in Friday night after work. We get there and Ryan is gone, they don't have any more trucks similar in spec or price. We walk around for a while and ask Jonathan to test drive a 4x4 TRD. We like it and they have one fresh off the transport. We sit down and start the negations. We are quickly escalated to Rick Glenn, Internet Sales Director. He's so overbearing and intimidating that my wife needs to step outside. Two hours later we still can't agree on a number for the truck (did get a better financing quote with TFS) and didn't even discuss my trade-in, so we walked. Next day Ryan calls and wants to make the sale. I already have a lower quote from Internet Sales of Dave Wilson's, so Ryan offers to get the DW truck and beat the price. Complications ensue, so we ask for the one they had last night and verbally agree on a price. We come in and meet with Ryan, we see the truck getting pulled in for PDI and make sure that's the one we want. The extended warranty pitch comes and I decline, we walk in and sit down to get a quote breakdown and hopefully start the discussion on the trade-in. Here's where it gets interesting. We wait while everyone stands around the desk (Rick is there) eating some cheeseburgers. Ryan returns with bad news, the truck was damaged during PDI. I ask to see the damage, "oh we can't have anyone back there for legal reasons." We were just there looking at it less than 10 minutes ago. So we can't have that truck, they don't have another, and can't get the DW truck. I ask about my movie tickets from last night’s test drive, wait for them to fill out the forms and we walk, again. As we're walking out, Ryan chases us down and says the truck has been pulled around and we can check it out. There's no visible damage and no one knows what actually happened to the truck and the Service Manager won't be in until Monday. We leave and I call and leave a voicemail for Rich Abajian, GM. I get a call back from Gay Otey, Findlay Customer Service Manager. Great lady, genuinely wants to get to the bottom of things and says she'll make a few calls. She can't get any answers and wasn't sure why we didn't have a deposit on the truck, since any one can buy it according to the system. She calls back with John Barr on the line, he explains the price we were quoted was not something he could actually sell that truck for and would be losing too much money. I ask why Rick and Ryan would agree, and he mentioned they may have been a little too aggressive hoping to make up for it with Extended Warranty or other accessories. Bam, there it is. They didn't want to sell me the truck for the quoted price, so they made up an elaborate lie to get out of it without saying as much. Gay calls Monday to follow up with me, still no answers on what happened to the truck, but it was on the lot waiting to be sold. I ask if I can speak with Rich, no I've already talked with John Barr and that's as high as it gets. I ask if Rich is too important to talk to his customers, she said no that's just what he pays other people for. I will no longer be doing any business with this dealership or the entire Findlay franchise. Disrespect and deceit are the name of the game here, and my time has been wasted.

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by alex702 on 10/14/2014

We went to lease a vehicle and while the test drive was normal, once we started asking about leasing options things went downhill. Long waits and no straight answers while the sales person kept getting the car model wrong! Lots of hidden fees and tricks, ending up with a really bad price. The final thing they did was keep our car keys, which they were using to assess a potential trade-in. It took another 20 minutes to get the car keys back. A dealership like this is the reason I'm in favor of car manufacturers selling directly to consumers (which is currently prohibted). We ended up leasing from a different dealership further away from where we live.

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by Hulateas on 08/28/2013

I recently purchased a 2013 Toyota Corolla. I worked with two Sales reps, Carlos and JP and they were great. It was one of the best experiences buying a 'big ticket item.' They let me test drive numerous cars and gave me space to make the right decision. It might have been the right time to go in and buy a car, but I do have to say, no haggling, the price they quoted well below the MRSP and they were reasonable, friendly and helpful. Even now, I am continuing to get follow up emails with information about the car and future maintenance. If you are interested in buying a New Toyota, check out Findaly Toyota in Henderson and ask for Carlos and JP. They did a great job. Hopefully, I won't have to go back and buy another car in 10 years, but when I do, hope they are still working there to sell me another.

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by ne2rkid on 04/04/2013

Never answer what I ask in clear way.. and ask me back 'Is there anything I can help you with?' over and over again.. tired of this kind of e-mails..

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by lvxterra05 on 03/22/2012

I did my research and did my comparison shopping. I knew enough to ask about fees before I went to the dealership. I asked for the out-the-door price before I set foot in the dealership. I got another appraisal of my used car before I went car shopping. Do all this and you can have a good experience at a competant dealership which is what Findlay Toyota is. They are not a charity and they are not pirates. They will respond intelligently to an intelligent and well informed consumer. I was treated with respect and had a smooth and relatively fast (2.5 hrs) buying experience. If you are not well informed and cut corners on your car buying homework you will get taken for a ride just like anywhere else. Take some personal responsibility people!

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by tambam on 02/12/2012

Never trust a salesman. He will lure you into buying whether you say numerous times, “No, I’m not ready to buy now.” I had an aweful experience Dec 22, 2011 with a salesman (Richard Kaye) from dealership Findlay Toyota, 7733 Eastern Ave, Henderson, NV. How it got started, I end up getting a 'flier' from home, stating ‘test drive our vehicles and you’ll get two free movie tickets.’ From the beginning I told him what I wanted was to test drive one of the Toyotas as I heard it was good vehicle and that I am not planning to buy that night. We spent 4-5 hours (between 5pm-10pm) as I said couple of times to him, “no, I am not ready now to buy” as I started to get up and walk away, he wouldn’t take ‘no’ for an answer and he tried so desperately to sell me one of their vehicles knowing already I was vulnerable and gullible about buying vehicles. Also, I told him I was a retired veteran. I said you sound like you won’t get your commission if I don’t buy a vehicle and he said ‘no, it wouldn’t matter I get commission or not’ but then he contradicts what he desperately try to get lured into buying it anyway. He took advantage of that situation as I am a vet and I was under and of my being not knowledgeable about buying vehicles and being a vet; and I felt I was pressured, under the gun, as he was getting agitated that I wasn’t giving him the answer he wanted to hear. I was feeling uncomfortable about this during and to the end of the sale. He said, ‘ if I didn’t buy this vehicle, the price will not be today’s price and the trade in vehicle would depreciate value due to the issues that was developing in that vehicle.’ The next day or so, I found out through another department in same building there is such thing as ‘I Owe’ form that the salesman could have provided to me same day or night of purchase and it was never given to me. So the people at the front desk, Greg Hadges assisted me professionally to make sure my needs were met and even by the head manager. Also, the salesman said the 2008 Toyota Yaris has seven year warranty and he stated that 2-3 times throughout his sales pitch, little did I think that it was already depreciated of four years already, which he expressed that it really has now three years warranty that’s why they were trying to sell me, during signing an additional $845 seven year warranty . I felt like after, like putting a gun to my head, as agitated as he was getting, if I didn’t say yes, I’d get in trouble by request of the dealership ethically or morally, as I'm very honest. This is one of the worst experience I’ve had in decades of a dealership to make you feel you had to buy this or being enticed or coerced to purchase a vehicle. I shouldn’t ever have to gone through this or felt this aweful when looking at vehicles. I felt he crossed the line of his sales pitch and he should have stopped on the second ‘no’ and he didn’t that he seemed desperate to make his sale from me. I don’t want to have anyone else to go through this, especially a female presently by herself mainly not knowing much about vehicles and purchasing them.

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by 4runner2010 on 03/15/2010

My last car was purchased there and my salesman Chai was so good he was the first person I called for another car purchase. Long story short, unfortunately, I had a less than favorable converstaion with the Sales Manager. As I was leaving, I forgot about the $500 deposit I had put down but my salesman Chai reminded me and told me to wait just 5 minutes while he got my refundable $500 deposit. While I was waiting, I saw Rich Abajian, GM and Co-owner. I approached him and told him I was leaving a very dissastisfied customer. Immediately, John Barr, General Sales Manager, came and asked me what happened. I explained the situation and long story short, they personally got involved and the next day I purchased my second vehicle from them. Never would I have thought that Rich Abajian and John Barr would personally get involved to make sure that a customer was taken care of.

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by honestbuyer on 07/15/2009

My husband and I recently went purchased a used vehicle from Findlay, three days later the air conditioning stopped pushing out freon, when we explained the situation to the salesperson, he told us he couldn't do anything about it yet the price we paid included working air conditioning. I don't understand how any "reputable" dealership could have the nerve to sell a vehicle to someone knowing there might be problems with the air conditioning, and not disclose the information. Also it was pathetic that the rapport that this salesperson tried to build with us was based on him being from the same area as us and that he'd look out for us. Please please please do not purchase from these people. The desk managers aren't of any help either, they don't deal well with difficult situations and talk to you like the customer is an inconvenience! John Barr even has an attitude.

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by strawder on 11/15/2008

I have owned Toyotas for the past 20 years and that includes 4 or 5 different cars. So when I moved to Las Vegas I would be buying another Toyota. Findlay Toyota bombards the city with advertising in all forms. They have a very large dealership with lots of inventory. Their ads promise some of the lowest pricing in the region. Those are the only good things about this dealership. I called ahead to make sure that they were actually selling Camrys at the advertised price - which was at least $2000 less than the best price I had found on the internet. The salesperson on the phone assured me that the price was real and that they had plenty of Camrys available at that price and to set an appointment to come in and make the deal. I said I would be right in. I got to the dealership in less than 30 minutes since it is pretty close to my house. I found the salesman at the lot and he acted like he had no idea who I was even though I had just spoken to him. He claimed that they had sold all of the Camrys they had at that special price immediately after the ad came out that morning. I should have know the shadiness would continue. I was in the market for a Camry so I asked what kind of pricing they offered. He said that Camrys were so incredibly popular that they could not discount them at all and that I would have to pay list price for a new Camry. I brought my internet price quotes and was determined to make a deal and get it done. After a short test drive, the salesman wanted nothing more than to sell me a car at full price. After around an hour of arguing, the salesman negotiated it down $2000. Then he started bringing me forms to sign. Of course, the price of the car was no where on these phony looking forms. I balked at signing anything like this. So the salesman gets up for a minute and then comes back with another salesman. What a waste of time. Had to go through everything again with salesman number 2 and he starts dropping specific information from my credit report. What? I never said I wanted to finance this car. They had apparently run a credit report on me even though I was going to pay cash for the car and had never signed an application. For some reason, though, I was hooked and continued. Finally got a cash price written on a phony price form with the specific details of the car. Then the sales manager comes over... tells me that I was a great negotiator but that the salesmen had given me a price that the dealership just could not sell a car for and stay in business. He told me that I would have to pay at least another $1000 or he just couldn't sell the car. I finally was ready to walk. The sales manager chased me down and said he would make a personal call to the owner and see if I could get that price since I was a devoted Toyota customer. I fell for it and came back inside for another hour of waiting. Finally got the price I wanted and moved on to the "paperwork manager." Started signing some papers to buy the car and noticed that they had tacked on a doc fee, a window etching fee, an extended service contract, and a prepaid maintenance plan. This added over $2500 to the price. I balked and said no way did I want all of these extras. The paperwork guy said that I had to buy all of this extra stuff because they sold all of their cars like this to "guarantee my happiness." What a load of bull. After much arguing, got him to remove everything but the doc fee which he claimed was mandated by the state. I finally bought the Camry for less than $500 more than I started offering, but it took me over 6 hours in the dealership. I finally signed all of the papers and was ready to drive away when they sprung the big surprise on me. They refused to sell me the car that I had test driven and said I had to wait until one came in on the next shipment since they "sold it to me with no profit." At this point I was broken down to the point that I just accepted it and waited for the car to arrive. Fortunately

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by leek4747 on 09/18/2007

I saw an ad in the autos illustrated for an 05 Infinity fx35 with navigation for about $29.999. I went in to check out the car. I got the run around from low level sales guy to more experienced guy to even more experienced guy. The last guy who chased me down was Asian thinking since I'm Asian I would trust him more. Well, initially things went well as I was double teamed. I personally found the car which was the same year, color, make, very close to mileage advertised, but no navi. All FX35's have a screen so someone can easily mistaken the maintenance screen as navi. The salesman came up and shook my hand. I then realized his eyes were really red. Oh well, I thought. Anyways, the car had a sale tag that read $30,999. I told them I saw the car in the ad for a $1,000 cheaper but with Navi. The sales guy quickly told me this was a different car. OK... I test drove it then went inside to negotiate. This is where it gets bad. I offer $30,000 out the door. The guy gets more irritated at me because while we negotiated I phoned my brother to check blue book and what other FX35s were going for in my town. Finally the salesman tells me to write a check for $30,000. I asked "do we have a deal?" He said," No, but if you write a check and I take it to them it will help." I got flustered... this guy must be nuts to think I would write a check to him even though I don't have a deal. That's when more sales guys came to our table. I told them I couldn't do business with the salesman because of his aggressive and unprofessional attitude towards me; and for asking me to trust someone I met 20 minutes ago with a $30,000 check. Talk about holding someone hostage. In the end, I got pink eye from the guy. Now I'm out $100 in doctor and medicine costs. I'm strictly sticking to private party sales

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