Findlay Toyota

Never trust a salesman. He will lure you into buying whether you say numerous times, “No, I’m not ready to buy now.” I had an aweful experience Dec 22, 2011 with a salesman (Richard Kaye) from dealership Findlay Toyota, 7733 Eastern Ave, Henderson, NV. How it got started, I end up getting a 'flier' from home, stating ‘test drive our vehicles and you’ll get two free movie tickets.’ From the beginning I told him what I wanted was to test drive one of the Toyotas as I heard it was good vehicle and that I am not planning to buy that night. We spent 4-5 hours (between 5pm-10pm) as I said couple of times to him, “no, I am not ready now to buy” as I started to get up and walk away, he wouldn’t take ‘no’ for an answer and he tried so desperately to sell me one of their vehicles knowing already I was vulnerable and gullible about buying vehicles. Also, I told him I was a retired veteran. I said you sound like you won’t get your commission if I don’t buy a vehicle and he said ‘no, it wouldn’t matter I get commission or not’ but then he contradicts what he desperately try to get lured into buying it anyway. He took advantage of that situation as I am a vet and I was under and of my being not knowledgeable about buying vehicles and being a vet; and I felt I was pressured, under the gun, as he was getting agitated that I wasn’t giving him the answer he wanted to hear. I was feeling uncomfortable about this during and to the end of the sale. He said, ‘ if I didn’t buy this vehicle, the price will not be today’s price and the trade in vehicle would depreciate value due to the issues that was developing in that vehicle.’ The next day or so, I found out through another department in same building there is such thing as ‘I Owe’ form that the salesman could have provided to me same day or night of purchase and it was never given to me. So the people at the front desk, Greg Hadges assisted me professionally to make sure my needs were met and even by the head manager. Also, the salesman said the 2008 Toyota Yaris has seven year warranty and he stated that 2-3 times throughout his sales pitch, little did I think that it was already depreciated of four years already, which he expressed that it really has now three years warranty that’s why they were trying to sell me, during signing an additional $845 seven year warranty . I felt like after, like putting a gun to my head, as agitated as he was getting, if I didn’t say yes, I’d get in trouble by request of the dealership ethically or morally, as I'm very honest. This is one of the worst experience I’ve had in decades of a dealership to make you feel you had to buy this or being enticed or coerced to purchase a vehicle. I shouldn’t ever have to gone through this or felt this aweful when looking at vehicles. I felt he crossed the line of his sales pitch and he should have stopped on the second ‘no’ and he didn’t that he seemed desperate to make his sale from me. I don’t want to have anyone else to go through this, especially a female presently by herself mainly not knowing much about vehicles and purchasing them.