Findlay Toyota

I have been shopping online for a new Toyota 4runner. I found one with the options that I wanted on the Findlay Toyota site. On the site they have a “Get E-Price” button, I clicked that and entered my info so that they can contact me. An Employee at that dealership sent me an email from their company Email with a description and a personalized page with more info. On that page it has the “Special Internet Only Price”. Based on that price when they called me, I agreed to drive the 45 minutes down there past other Toyota dealers to see the vehicle and meet with them. As soon as I got there, I let the sales people out side know that I was there to see the specific sales person who had sent me the info with “Special Internet Only Price”. Upon meeting with that sales person, I had to wait a while for them to find the car. We went out to look at it and then the sales person told me that they have a 7k dealer mark up (over MSRP). I explained that I had an email offering a lower price. He then asked me to come in and see the “Internet Director”. I went in to meet the director. The director then proceeds to tell me how rare this car is and that they are doing their customers a solid by only marking it up 7k. I show him the advertisement that HIS SALES PERSON sent me and asked if they will honor that price that they offered me and he flat out refused and told me that that sales person was “stupid”. The price offered to me was not a typo that was missing a zero or anything like that, but rather the FULL MSRP of the vehicle just with out the ridiculous 7k dealer markup. What kind of reputable dealer would not honor a price that their employee (not a third party) offered someone?? It seems very unethical and a horrible way to do business, the only thing it succeeded in doing was wasting my time, embarrassing me in front of all the people in the dealership and turning me off of the Toyota brand. I went to this dealer because of positive reviews from the internet and friends’ recommendations. It seems that they do not live up to the high expectations. Never again would I trust any quote that their internet department sends me. I have never bought a Toyota before, but I can’t imagine that this type of false advertising/bait and switch is how most dealers do business. It was a very embarrassing, disappointing, and upsetting experience. It showed me that I cannot trust what they say at this dealership even when they put it in writing. I will be filling complaints.