Herb Chambers Toyota of Boston
Customer Reviews of Herb Chambers Toyota of Boston
Review type:
Great service experience
by Alex G on 05/15/2025Staff was professional, they fixed the problem quickly, and did not overcharge me.well served
by Anne on 05/09/2025This dealership was able to fit me in quickly while I was travelling. They provided the services I requested and needed promptly. Service was excellent and reasonably priced.Anne, we're delighted to hear that our team at Herb Chambers Toyota of Boston could accommodate you so efficiently. Thank you for the kind words and safe travels!
Great service
by Valerie on 02/10/2025Excellent service as usual!Hi Valerie! Thank you for leaving us this five-star review and your kind words about our service team at Herb Chambers Toyota of Boston! We'll see you next time!
The best service experience ever!!!
by Elizabeth on 12/04/2024updated 12/11/2024I called at 7:00am, when the service department opened, needing to have tires checked (low air signal on dashboard) prior to a road trip in two days. The woman who answered the phone said come right in. When I arrived, Sean took care of me,… knowing I had a doctor's appointment at 9:00 am. Everything was fine: tires checked, signal checked, needed rear windshield wiper blade. Done with time to spare. Charge was $13.00; waived labor fees. WHO DOES THAT! SEAN, at Herb Chambers Toyota of Boston. I've told everyone. Thank you Sean.Elizabeth, we're delighted to hear that Sean and our team at Herb Chambers Toyota of Boston provided exceptional service! It's great knowing you were taken care of promptly and efficiently. Safe travels on your road trip!
Great Job!
by HP on 11/19/2024They are through professional. They do a thorough inspection, alert me to what needs to be done, and then do it. I have been with them for over 20 years and have been very pleased.Thank you for your loyalty and trust in Herb Chambers Toyota of Boston over the years! We're delighted to hear that our team's professionalism and thorough service have consistently met your expectations. We look forward to continuing to serve you!
Review
by Jose on 11/16/2024Through, efficient and friendly.Thank you for the excellent feedback, Jose! Our Herb Chambers Toyota of Boston team looks forward to seeing you again in the future!
Annual Check Up
by ED on 11/14/2024Brought my vehicle in for its annual safety check up. After inspection and needed maintenance, my vehicle is ready for Winter and another year on the road!We're glad to hear your vehicle is all set for the winter season after visiting Herb Chambers Toyota of Boston! Thanks for trusting us with your car's safety check-up and maintenance. Safe travels ahead!
Long wait times and ridiculous pricing.
by John Doe on 11/08/2024Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for… my window tints even though they passed me last year with the same exact tints.Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
Always the Best!
by Bosmat on 08/16/2024updated 08/23/2024I’m using Herb Chambers Toyota dealer and service for years now. I always get the best service. Everyone is polite and I’m getting help as much as possible. I will keep buying Toyota and servicing at Herb Chambers Toyota of Boston.Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to hear that our team consistently provides the best service. We look forward to serving you and helping with all your future Toyota needs!
Best Toyota dealer ever!
by Piper Morris on 08/13/2024updated 08/20/2024Knowledgeable, professional, friendly service advisors and top-notch mechanics. I’ve bought or leased my last four cars (all RAV-4s) from Herb Chambers Toyota of Boston and have gotten all my maintenance and other needed car service from… them for the past 15 years.Piper, thank you for your loyalty over the past 15 years! We're delighted to hear that our team at Herb Chambers Toyota of Boston has consistently met your expectations. Take care and we'll see you at your next visit!
Toyota’s best
by Bea on 04/12/2024I’ve had Toyota cars purchased from Herb Chambers for the past 30 years. Their repair shop is excellent. They keep You updated on any repairs that need to be done . Their work is very good . Their prices are somewhat high but you get what… you pay for. I will continue to buy my cars from Toyota of Boston and have them serviced there.Hi Bea! It's wonderful to know that you've been a loyal customer of Herb Chambers Toyota of Boston for the past 30 years! We appreciate your trust in our repair shop and commitment to quality. Looking forward to continuing this journey with you!
Good and quick service
by Rohit on 02/06/2024I got an immediate appointment for a recall related issue and they competed the job in an hour. I did not choose any other services so have no idea of other things.Rohit, we're glad to know you had a prompt and efficient service experience at Herb Chambers Toyota of Boston. Thanks for trusting us with your vehicle's recall issue! We'll see you next time. Safe travels!
Long wait times
by Anthony Vega on 12/14/2023Waited more than 2 hours for an inspection sticker and a tire patch-upHi Anthony, We appreciate your patience and understanding while we navigate some unforeseen challenges. Please don't hesitate to reach out ahead of your next visit to discuss these concerns with our team. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Pleased
by Ken on 11/11/2023Friendly / ProfessionalKen, We're so happy to hear that you enjoyed your experience! Thank you for being a valued Herb Chambers Toyota of Boston customer!
Excellent service.
by MFG on 10/30/2023The service was done in a timely manner, shorter than I had anticipated. My car is still under warranty so I was not charged a fee. I thought the employee I dealt with was very professional and friendly.We're glad to know that you had a positive experience with our team at Herb Chambers Toyota of Boston. We always aim for efficient and professional service, so it's great to see we hit the mark! Thanks for sharing your feedback.
Gary Francois saved the day!
by CCC on 09/09/2023My service experience turned out well despite initial hiccups. I believed a $750 repair my out-of-warranty RAV 4 required was due to a defect & not attributable to me. I found a very honest conscientious service manager, Gary Francois, who… interceded with Toyota on my behalf and refused to take NO for an answer. If not for Gary, I don’t believe it would have ended so well.We're glad to know that despite some initial challenges, your service experience with Herb Chambers Toyota of Boston turned out well. It's great to see how Gary Francois stepped up and advocated for you! We'll make sure he gets the recognition he deserves. Thanks for sharing this feedback!
Eddy is the best!!!!
by JW on 08/01/2023Eddy was incredibly kind, calm and helpful. He was happy to help me with my issue. My Land Cruiser is my favorite thing and I was concerned because I had gotten caught in a flood. They did a thorough investigation and were able to diagnose… the problem.We're glad to know that Eddy and our team at Herb Chambers Toyota of Boston were able to assist with your Land Cruiser. It's great hearing how much you love your vehicle, and we appreciate the opportunity to help keep it running smoothly!
Very grateful to Jennifer
by Priscilla M on 01/19/2023On January 18, 2023, I came in to Herb Chambers Toyota of Boston for a regular maintenance service for my leased RAV-4 (free with my two year warranty). But was informed that the necessary fix for the problem with the recently… non-functional passenger seatbelt was not covered by the warranty and was going to cost $165. When I first leased the car in 2021, I negotiated with the national Toyota Customer Service for a rebate or credit of some kind because my previous RAV-4 (which I had bought new and owned for a couple of years) had only 51,000 miles on it but began having multiple and expensive problems, unheard of in a new Toyota—and I have over the years owned several Toyotas, purchased and serviced at Herb Chambers of Boston, and each of which were wonderful to drive and lasted in excellent shape for well over 100,000 miles and for many years. Until the top-of-the- line RAV-4 I had bought in 2017. I decided, after already spending several thousands of dollars on fixing an ongoing problem with the car, that I could not spend another estimated $8,000 for yet-another attempt at fixing the issue, which might not even work. In the end, I traded in my failing RAV-4 to lease (my first-ever car lease) a new 2021 RAV-4 and reached out to Toyota to negotiate a rebate or discount. After many phone discussions, Toyota offered me a $1000 two-year credit for any labor or parts needed for my new leased car. When I asked about it at Herb Chambers relative to the seat belt fix, no one in service or in the financial office could find a record of that Toyota offer—until Jennifer (who has worked at that dealership, originally in Service, for over 25 years) took over for the financial services person who was working with me but was sent home sick in the middle our discussion about the “brand-loyal offer” from Toyota two years ago. First, Jennifer recognized me from her time as a service rep in the Service Department, knew I had been a Herb Chambers customer in both sales and service for over 20 years, and immediately started a process with Toyota to find the record and terms of the offer. And she called up to the service rep and told them not to charge me for the work on the seat belt. She had not heard back from Toyota when my car was ready, but said she would stay on it and call me if/when she got the answer we were looking for. So, I left (with a now-working seatbelt), feeling way better about Toyota (and Herb Chambers), thanks to Jennifer’s friendly, intelligent, understanding, and persistent help. She is a great asset for that dealership, and however the issue with Toyota is resolved, Jennifer (who is currently a “back office” person) should be recognized and commended for her superb and thoughtful customer relations skills and her cheerful willingness to dig deeper for a longtime Toyota and Herb Chambers customer. I am grateful indeed that she was there.Thank you Sean
by DW on 07/07/2022HC Toyota Service has taken care of all my Toyotas for almost two decades. While technology has made smarter cars with the alerts, it requires humans to diagnose and repair the problem. Sean Cho is an excellent Service Advisor who… listens to my concerns, communicates with the technicians., and clearly explains the diagnosis and costs. He is aware of the expense of auto repair and suggests specials, if available.Excellent Service
by MT on 03/07/2022Excellent service, staff and quality work.Thank you! We're glad the Herb Chambers Toyota of Boston team could make this a great experience!
Best service ever
by Karen on 12/29/2021Shigliam T was so kind, responsive and understanding when I needed to schedule emergency service for my RAV4 during Christmas week. She kept me informed as to what was wrong with my car, how long it would take to test and to make repairs.… She is such a lovely person which made my experience way less stressful. The car was ready when promised and the car is humming along happily.Your feedback has made our day, Karen! It's great to hear that Shigliam provided five-star care to you while you visited Herb Chambers Toyota of Boston for your RAV4's emergency service! Thank you for letting us have the honor of taking care of this issue for you and getting you back on the road! We wish you a Happy New Year and hope you visit us for your next routine maintenance appointment!
Alex - Your feedback is much appreciated! Thank you for supporting Herb Chambers Toyota of Boston.
by Herb Chambers Toyota of Boston on 05/16/2025