Herb Chambers Toyota of Boston
Dealership Service Review
I went to Toyota before anyone at 7:30 saturday. Oil change, the service guy said it will take one hour, i've been going there for 6 or 7 years, I am happy with the experience but I waited for 2 hours washing my car, not moving finally a nice guy changed the oil and checked the car and gave me it back and I found out why the delay was two hours. There was only three mechanics and there wasnt enough staff, it's always the same excuse. I did buy the package for 2 years and I payed the price for the dealer and I had to wait two hours for an oil change.This is the reason I am giving one star rating. The mechanic is very nice the service manager, Dani was very nice. The service staff wasn't very helpful his name was John and the reason for this mess was because there was no mechanic's for all the people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No