Herb Chambers Toyota of Boston
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Dealership Service Review
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Warranty problem
Written byon 06/28/2025
Dealer resolved the issue and replaced a censor on a 2024 prius with 3,500 miles or so. In the process the dealer recommended replacing all 4 brake rotor and starter battery. A bit shocking to have such a recommendation for a car that is basically brand new. I would be very wary of recommendations from this location. Toyota dealers have a bit of a problem reccomending service not really needed pushing sales.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers Toyota of Boston on 06/30/2025
Dealer Response
Thank you for sharing your experience. It's concerning to hear about the unexpected recommendations on a new vehicle, and we understand how this can be unsettling. We strive for transparency in our service suggestions and appreciate your feedback as it helps us improve. If you'd like to discuss this further or have any questions, please feel free to reach out anytime. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
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