Herb Chambers Toyota of Boston
Customer Reviews of Herb Chambers Toyota of Boston
Job well done
byon 02/23/2024
The experience was great! My sales attendant Kourosh was very professional and helpful, he spent a lot of time explaining how the vehicle works. He did an awesome job.
Toyota’s best
byon 04/12/2024
I’ve had Toyota cars purchased from Herb Chambers for the past 30 years. Their repair shop is excellent. They keep You updated on any repairs that need to be done . Their work is very good . Their prices are somewhat high but you get what you pay for. I will continue to buy my cars from Toyota of Boston and have them serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Job well done
byon 02/23/2024
The experience was great! My sales attendant Kourosh was very professional and helpful, he spent a lot of time explaining how the vehicle works. He did an awesome job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good and quick service
byon 02/06/2024
I got an immediate appointment for a recall related issue and they competed the job in an hour. I did not choose any other services so have no idea of other things.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long wait times
byon 12/14/2023
Waited more than 2 hours for an inspection sticker and a tire patch-up
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Pleased
byon 11/11/2023
Friendly / Professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service.
byon 10/30/2023
The service was done in a timely manner, shorter than I had anticipated. My car is still under warranty so I was not charged a fee. I thought the employee I dealt with was very professional and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
An unusual experience
byon 09/18/2023
It was as pleasurable as buying a new car can be. Kind , warm , friendly , informative and patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Gary Francois saved the day!
byon 09/09/2023
My service experience turned out well despite initial hiccups. I believed a $750 repair my out-of-warranty RAV 4 required was due to a defect & not attributable to me. I found a very honest conscientious service manager, Gary Francois, who interceded with Toyota on my behalf and refused to take NO for an answer. If not for Gary, I don’t believe it would have ended so well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Eddy is the best!!!!
byon 08/01/2023
Eddy was incredibly kind, calm and helpful. He was happy to help me with my issue. My Land Cruiser is my favorite thing and I was concerned because I had gotten caught in a flood. They did a thorough investigation and were able to diagnose the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you HCT
byon 02/02/2023
I’ve been a huge Toyota fan all my life and Carlos was great to work with. I had a couple of life issues that necessitated that I get a new car quickly.. rides for kids, family responsibilities and work... So to have the staff at a car dealership be understanding and interested in getting people back on the road was a refreshing change. Stephania made the financial part easy and i would definitely recommend their friendly and honest vibe to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Second Time’s a Charm
byon 01/25/2023
Started the car process with Carlos and the lovely Ms. Stefania was able to seal the deal with the financial piece of this puzzle. The staff was always very understanding and helpful with all of my questions and concerns. This was my second time purchasing a vehicle in general but this go around at this particular location was much smoother than my first time at a previous dealership. I’m glad I decided to work with this amazing group of people. They are amazing at what they do here. Thank you for the great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very grateful to Jennifer
byon 01/19/2023
On January 18, 2023, I came in to Herb Chambers Toyota of Boston for a regular maintenance service for my leased RAV-4 (free with my two year warranty). But was informed that the necessary fix for the problem with the recently non-functional passenger seatbelt was not covered by the warranty and was going to cost $165. When I first leased the car in 2021, I negotiated with the national Toyota Customer Service for a rebate or credit of some kind because my previous RAV-4 (which I had bought new and owned for a couple of years) had only 51,000 miles on it but began having multiple and expensive problems, unheard of in a new Toyota—and I have over the years owned several Toyotas, purchased and serviced at Herb Chambers of Boston, and each of which were wonderful to drive and lasted in excellent shape for well over 100,000 miles and for many years. Until the top-of-the- line RAV-4 I had bought in 2017. I decided, after already spending several thousands of dollars on fixing an ongoing problem with the car, that I could not spend another estimated $8,000 for yet-another attempt at fixing the issue, which might not even work. In the end, I traded in my failing RAV-4 to lease (my first-ever car lease) a new 2021 RAV-4 and reached out to Toyota to negotiate a rebate or discount. After many phone discussions, Toyota offered me a $1000 two-year credit for any labor or parts needed for my new leased car. When I asked about it at Herb Chambers relative to the seat belt fix, no one in service or in the financial office could find a record of that Toyota offer—until Jennifer (who has worked at that dealership, originally in Service, for over 25 years) took over for the financial services person who was working with me but was sent home sick in the middle our discussion about the “brand-loyal offer” from Toyota two years ago. First, Jennifer recognized me from her time as a service rep in the Service Department, knew I had been a Herb Chambers customer in both sales and service for over 20 years, and immediately started a process with Toyota to find the record and terms of the offer. And she called up to the service rep and told them not to charge me for the work on the seat belt. She had not heard back from Toyota when my car was ready, but said she would stay on it and call me if/when she got the answer we were looking for. So, I left (with a now-working seatbelt), feeling way better about Toyota (and Herb Chambers), thanks to Jennifer’s friendly, intelligent, understanding, and persistent help. She is a great asset for that dealership, and however the issue with Toyota is resolved, Jennifer (who is currently a “back office” person) should be recognized and commended for her superb and thoughtful customer relations skills and her cheerful willingness to dig deeper for a longtime Toyota and Herb Chambers customer. I am grateful indeed that she was there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Riad is the man
byon 09/24/2022
Riad was my sales associate and he could not have been more helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Corolla Purchase
byon 08/08/2022
Cordial and friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Sean
byon 07/07/2022
HC Toyota Service has taken care of all my Toyotas for almost two decades. While technology has made smarter cars with the alerts, it requires humans to diagnose and repair the problem. Sean Cho is an excellent Service Advisor who listens to my concerns, communicates with the technicians., and clearly explains the diagnosis and costs. He is aware of the expense of auto repair and suggests specials, if available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Highlander!
byon 05/17/2022
Seamless transaction!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor service, lack of attention to detail
byon 03/22/2022
I attempted to purchase a 2022 Rav4 Prime from this dealership. I told them from the beginning that I needed a vehicle I could install a tow hitch on and that this feature if unavailable was a deal breaker, they confirmed it was possible and provided a price quote for installation. After waiting for more than 6 weeks for the vehicle to arrive, I only discovered that the hitch is incompatible by contacting my local dealership to order the parts (I do not live near Herb Chambers Toyota and elected to have it installed locally). A month after this all happened, I realized my loan for the vehicle had been inadvertently funded. I contacted the dealership - which had not notified me of the error - and they promised to overnight a check to me. The check did not arrive for one week, my messages were not returned, and it was actually sent ground rather than overnight. In addition, they refused to provide a check to the loan provider as the provider requested, which means shipping checks back and forth across the country. They did not offer to cover the interest on the loan, despite the fact that the only reason I didn't buy the vehicle was their mistake.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Sharp new Corolla crossover
byon 03/09/2022
We are thrilled with the customer service at Toyota. Since 1985 Howie Reske is always our go to guy when we or any family members ate in need of a new auto. Rich helped us with all of the paper work.He was so helpful. Stephania, the business manager was so personable and such a good teacher in helping us to understand all of the finances. Liam was extraordinary…. So very personable and so helpful with all of the many details of buying a new car. We were so impressed with how knowledgeable he was…. Thank you all
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Service
byon 03/07/2022
Excellent service, staff and quality work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a pleasure to do business with
byon 01/13/2022
Riad was and is my Sales friend over there.. they’re a pleasure to work with.. at this point, I consider myself to be part of the family. Just made 3rd auto cash purchase and I’ll be back ..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best service ever
byon 12/29/2021
Shigliam T was so kind, responsive and understanding when I needed to schedule emergency service for my RAV4 during Christmas week. She kept me informed as to what was wrong with my car, how long it would take to test and to make repairs. She is such a lovely person which made my experience way less stressful. The car was ready when promised and the car is humming along happily.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments