BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Great Experience. Went the Extra Mile.
Review
by ethical on 12/19/2022Was great experience sales rep for service tried to upscale me with poor ethics. However overall experience was goodBMW X5 Service
by Neel Satpute on 12/08/2022Jonathan always goes above and beyond. Exceptional service!Hello Neel, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Review
by Wanda Harri on 12/07/2022Very professional, efficient service.Hi Wanda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Very Happy Customer
by Mercy O on 12/02/2022I was very pleased with the purchase. Nancy worked hard to make sure I got all that I wanted in my car. She walked me through the entire process and was available always for questions. Like other reviewers, there were no gimmicks and no… surprises. I left very happy with my purchase.Hi Mercy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Rainy Day Jeep
by Larry on 12/02/2022Timely in greeting the customer, customer focused and good communication skills. Kelly truly worked hard with the Towson BMW team to get us to a happy bottomline.😄🇺🇸Hello, We are pleased to hear you had such a positive experience with us, As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
100% satisfaction every time
by Michael P on 11/23/2022The Service Consultants are knowledgeable and friendly. They are always prepared, keep me up to date on any issues as well as timing and have my car washed and ready to go.Hi, we are pleased to hear you had such a positive experience with us, Michael! If you ever need help, just give us a call. Happy motoring!
Confident my car will run forever
by klindes46 on 11/14/2022At first my car was supposed to take a day to finish service. Had no lender cars so was sent home in a LYFT. Communication throughout was good. Told car would probably be ready the next day and I could come back in AM to pick up loaner car.… Received video of my car showing what was worn out and needed to be replaced. Didn’t plan on such a big bill but feel very safe driving my car. Staff very friendly .Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service for rear shocks
by Melinda on 11/11/2022I needed some repairs for my BMW . Terrence has been so great in helping me with the repairs. I arranged a loaner for me to use while they did the work. He explained what needed to be done and put no pressure on me to do the work. He is… very polite and I hope he remains with your dealer in Towson. Thank you for such a great dealer both service and sales departments. Melinda MaykrantzHi Melinda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service with Derrick Edwards
by Charles on 11/05/2022It’s alway a pleasure to go to the BMW OF TOWSON and have Derrick Edwards as a service advisor. He’s very knowledgeable of the BMW products and have you in and out in no time. Excellent service as usual. Thanks for all the hard work… Derrick.Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
10 4 22
by Mbglick on 10/05/2022Very good communication on what’s needed and pricingHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
First New Car
by Brittany M on 09/28/2022This was my first time buying a new car, and I opted for the x5. I thought I was going to get a Volvo XC90, but had a terrible experience with the silver spring dealership and their markups. I worked with John Vanburen, and had a… wonderful experience. I did my research, knew what I wanted, and ordered my 2023 x5. There were no gimmicks, no dealer markups, and as a first time BMW driver John was extremely knowledgeable and answered all my questions. My truck came pretty fast considering the start of production. Communication towards the end could’ve been better, as my vehicle arrived a lot faster than expected and I had the scurry to secure my financing and insurance. I’d buy a car from them again, and I look forward to working with them throughout my warranty period.Hi Brittany, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Service
by Eric Smith on 09/27/2022Joe Driscoll gave me excellent service made my experience with a dealership very enjoyable!!Hi Eric, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Unusual Problem
by Timonium Bob on 09/08/2022The headlights lights on my 2019 BMW 540i would flash on and off at random times when the car was parked and locked. Stayed on all night and drained the battery. Thee Service Advisors was great to work with. The problem was quickly… diagnosed as the main light switch. He kept me informed as to when the parts were ordered and received. It was ready sooner then expected and covered by the mfg warranty.Hi Timonium, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BMW of Towson gets it done!
by RLANDERSON on 09/05/2022The service department is excellent. I was given a loner car when I didn’t expect it, and they finished the work in a timely manner. Will recommend them to family and friends!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great Customer Service
by 22CarLover on 08/16/2022Visit was for routine maintenance. Everyone I came in contact with was friendly and professional.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
4 series service
by Victor on 08/18/2022Chris in the service department was very helpful and kept me informed throughout all of the stepsHi Victor, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW Purchase
by BobbyL1 on 08/05/2022The process of buying a car was seamlessHello there! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
In and Out in No Time
by Mark on 07/18/2022Visited the dealership and sat down with John Van Buren and selected the options for my car and placed the order. Super easy. I then tracked the manufacturing and shipping on the BMW tracker. Once my car arrived, John contacted me and we… scheduled my delivery. I arrived and John had everything ready. We sat in the car and he personally went through the "how to" of the various options. In the meantime all the paperwork was ready and I quickly signed and left the dealership. Would recommend John and BMW of Towson!Hello Mark, it means so much to us that you chose our dealership! We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Service
by Diane w on 07/11/2022Mr. Greg Myers always make my visit a pleasant one and my car comes back clean up very niceHi Diane! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Service at 513,500 miles on a 2002 BMW 5.30i
by Old Blue on 07/11/2022Excellent and car was completed as s heckled and is runnng greatHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Best Car purchase
by New car Moe on 07/07/2022I’ve visited several dealerships . This was the best experience from start to drive off.Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
by Rose Schmidt on 12/21/2022