BMW of Towson
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Dealership Service Review
service Rating
Confident my car will run forever
Written byon 11/14/2022
At first my car was supposed to take a day to finish service. Had no lender cars so was sent home in a LYFT. Communication throughout was good. Told car would probably be ready the next day and I could come back in AM to pick up loaner car. Received video of my car showing what was worn out and needed to be replaced. Didn’t plan on such a big bill but feel very safe driving my car. Staff very friendly .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Dalia Keys on 11/18/2022
Dealer Response
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
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