Koons Ford Baltimore
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Customer Reviews of Koons Ford Baltimore
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Keith Schopman is a great salesperson at Koons Ford Baltimore
by Abdel on 04/11/2025
I recently purchased a new Ford vehicle, a 2025 F-250 Super Duty Lariat, from Koons Ford Baltimore.
According to my father, who handled the purchase process, Mr. Keith Schopman, a Certified Licensed Sales Consultant at Koons Ford Baltimore,… is one of the salespeople with whom he's had the best car-buying experience in his life. Now retired, my father has purchased about ten cars in his lifetime.
Keith's interpersonal skills and communication skills make you want to buy from him. He knows how to put the buyer at ease, establishing a comfortable and trusting relationship. He has listened to our needs actively throughout, demonstrated his knowledge of the product. He uses a genuine, non-pushy approach to guide his customer toward a positive memorable car-buying experience.
I can attest to this, as I witnessed his exceptional competence when I came to Koons Ford Baltimore to make the payment and sign the purchase documents. He put us, as well as my younger brother, who was with me at Koons, at ease. He let him test drive the car, just as he did with my father. Keith is also an excellent problem-solver. During and after the purchase, Keith does his best to find a solution to every problem the buyer presents. With a great sense of empathy, he knows how to adapt to all situations.
Ms. Cheniqua Lee, internet relations managers at Koons Ford Baltimore, who remotely arranged the meeting between my father and Keith, is one of the very attentive persons that we came across with among the staff members of Koons. Their finance manager was also very respectful and friendly.
Overall, Koons Ford Baltimore offers a friendly environment.
46 reviews
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Frank and the team at Koons Ford were exceptional
by Wesley Rollins on 06/24/2023Frank was a pleasure to work with when buying my new truck. He was extremely responsive, easy to work with, and went above and beyond in all aspects of the sale. The credit/financing department was also top notch. All-around positive… experience at Koons Ford Baltimore, and I’d recommend them to anyone looking for a new Ford vehicle.Wesley, thank you so much for the positive review! We're glad to hear that Frank provided excellent service during your truck purchase. We appreciate your recommendation and hope you enjoy your new Ford vehicle. Drive safely and have a great day!
Bent over backwards!
by Ben W on 05/23/2023Tom, Ammar and Tushar went out of their way to answer all my questions. The were patient and worked with me on my personal situation. They made the customer the priority!Ben, it brings us joy to read such positive feedback about Tom, Ammar, and Tushar! We always strive to provide excellent customer service here at Koons Baltimore Ford. Thank you for your kind words and for choosing us!
Great Sales Experience
by Bob on 11/24/2020I wanted to give a big thanks to our salesman Robert Young at Koons Ford of Baltimore. He was a pleasure to work with and he went out of his way to ensure every request we had was adhered too. His personal attention and his polite demeaner… is why we'll be back again in the future. Go see Robert as he will make sure your buying experience is the right one!Bob - Customer satisfaction is our highest priority so we are delighted to hear about your recent purchasing experience. It's wonderful that Robert ensured that all of your requests were met. Thank you for your business!
Good Service
by Chuck P on 08/27/2020Arrives at my appointment time. Service rep met me as i pulled into service area. Went over the task I wanted to have done. Service rep estimated the time it would take. Service was completed before estimated time expired. Excellent… service.Chuck - Thank you for trusting us with your vehicle! It's wonderful to hear that your recent service visit went smoothly and that you were back on the roads in a timely manner. Enjoy your weekend!
Great job done
by D Williams on 07/10/2020To Mr. J. Green and coworkers. Service done with a great smile and in a very timely matter. Keep up the good work.Thank you for taking the time to commend our team! We are so glad that you received friendly service during your recent visit with us. Happy travels!
Great customer service
by RH on 04/01/2020Shout out to Jermaine Green for providing exceptional customer service for a new customer who didn't have an appointment for an oil change but he assisted me any way! Timing was good and the price was right!Required Maintenance
by William Jackson on 02/15/2020I had an good service experience at Koons Service. The service rep told me what I needed and explained all options. I'm happy.William, thanks so much for taking the time to write Koons Ford of Baltimore a review! Customer satisfaction is a top priority for us and we're thrilled to hear that our service team made your visit a pleasant experience!
Great Service
by Great Service on 11/15/2019Brian was excellent. The service was really fast for an oil change and I didn’t have an appointment. My service rep Brain was very professional and attentive. I would recommend Koons service to everyone.Thank you for the kind review about Brian and our Service Team! We look forward to serving you next time at Koons Ford of Baltimore.
Good experience with Koons Ford, Security Blvd.
by Mark09011960 on 08/01/2019Updated on the progress throughout the day of service, even given an accurate estimate of the expected cost. Very professional employees and check out was smooth and professional. I am very happy with Koons Ford.Thank you for trusting us with your vehicle! We are so happy to hear that your service visit went smoothly and that you drove home a satisfied customer.
Great Service
by Rlaw45 on 06/07/2019Thanks Athina for helping me and thanks Marty for making sure the job was done rightJeff (Salesmen) F250 1/10/19
by Rohlfing on 01/11/2019Jeff was very honest from the start and keep good lines of communication.2014 BMW 535i
by Tlaw193 on 01/01/2019I just returned home from a long, but great day at Koons Ford Baltimore. I went in looking to buy a 2015 Jaguar XF, but after the test drive it was decided it wasnât the car for me. My salesman Pete D and the manager Mark worked with me… and together we found a BMW 535i that fit the bill perfectly. While it was being finished in the service area being inspected, Matt in finance worked on the âdealâ. At first the numbers did t work for me but management stepped up and pretty soon I had a deal I liked and a spectacular new-to-me BMW. I canât praise these guys enough and the hard work and hours they put in to make a deal for me. No matter where youâre located, if you are in the market for a beautiful new or used car head to Koons Ford Baltimore.Actually Honest
by relenta3 on 12/04/2018It took 30 years for me to return to Koons Ford; that's how bad my first experience with them had been. Each service I have returned to Koons and not yet been displeased. They are upfront, honest, thorough, and always under the estimated… time. Overall a pleasant experience.Koons Ford of Baltimore's Service Department - A+
by akoulatsos on 09/21/2017I've been bringing two of my vehicles in for service at Koons Ford of Baltimore for years now. I have worked with multiple service advisors, and each of them have been knowledgeable and committed to providing me with a quick and painless… experience every time. They always listen to my concerns and they reach out often to give me updates throughout each and every process. I will never go anywhere else for service.Excellent customer service
by Mmiguy101 on 05/27/2017Hey everyone i just purchased a 2016 ford fusion for 14,000. Its turbo charged and only has 25,000 miles on it. Keith was my sales guy and was one of the best and most professional non pushy sales guys ive ever dealt with. I came up to… this dealership 3 different times before finally buying tonight. They allowed me to take the car home the first time to see if i really wanted it and all. All i can say is if your looking to buy see keith at koons ford of baltimore. Im looking at using this car for uber and lyft also. Ill be back in when i need another one guaranteed!Bad Deal
by DavidL33 on 05/23/2017Purchased a brand new 2017 F350 super duty on 05/10/2017 after washing the truck I noticed bad body work and paint on the drivers side, I then contacted Tom Snyder at the dealership was very arrogant and degrading, he gave me the run around… for a week before finally telling me that there was nothing he was going to do . $77000 later and they completely forgot about customer service not to mention the law on new cars in Maryland !!!! Do yourself a favor and STAY AWAY...........FRAUD! Sold Service Loaner SUV (750 miles) as New Under 499 miles
by rscbfr16 on 08/16/2016I bought a 'brand new' 2016 Expedition Platinum from Koons Baltimore Ford this weekend. I was told and my paperwork stated that the vehicle was brand new (under 499 miles) (paperwork states 12 (TWELVE) miles). After signing the paperwork… our salesman, Tim, popped his head in the door of the finance officer (Steve) and said "By the way, the vehicle actually has 750 miles (SEVEN HUNDRED FIFTY) on it but its fine." When i stared at him like "excuse me? You know that's bs." His reply to me was "Don't look at me like that! So its gone on a few test drives." AFTER this, the finance officer pushed the extended warranty option so hard that he offered it to us for $10 a month extra. He kept pushing the warranty so much that we looked at each other like 'what's with this guy?'. (Mind you we bought and F150 the year prior and the same guy did our paperwork and didn't push the warranty nearly as hard.) It was 1030 at night and the whole dealership was waiting to finish up to attend a bachelor party that night. So Tim told me to take the truck home tonight (Saturday) and bring it back on Monday to get cleaned, etc. We, of course, agreed. Once we got home (an hour away), I reached into the glove box to retrieve the vehicle manual (because I'm a nerd and read my manual). In the glove box there were two loose pieces of paper stapled together, the manual, and an empty plastic zip lock bag which should have contained my vehicle door code card but did not. I opened the loose paper that was folded up. I read it. It is a loaner agreement between Koons Ford Baltimore and a woman that took her 2013 Navigator in for service. Koons had given her my vehicle nearly 10 months earlier as a Service Loaner. Now, if you know anything about dealerships and consumer rights (I've purchased at least 15 cars in my life, each one brand new) there is a difference between loaner vehicles and test drive and demo vehicles. The FTC specifically differentiates between these categories. My SUV should have been marked on the 'Disclosure of Prior Use" form as 'used' since it was used and a loaner/rental vehicle. Demo's are specifically for use of dealership employees, as defined by the FTC. On Sunday while we are washing and waxing the vehicle, we noticed that there is a chip in one door, TWO rims that are scratched (one rim, the whole half of it was curb checked), crap spilled in the very back on the tailgate door. Monday morning we call the dealership and explain to Ticia Dy, the Customer Relations Manager (we had worked with her on a vehicle the previous year bc it was such a terrible experience, but we thought we would give Koon's another shot) what had happened. She said she would look into it. Come to find out later that that is not even her postion anymore although their website states that it is. We received a call from Mark Rogers, Sales Manager. We explain what happened and that the paperwork and deal was fraudulent. Mark admitted that they made a mistake and offered us a couple of oil changes for our troubles. Of course we declined. He then said that if I wanted a new vehicle with 12 miles on it, he would replace the vehicle we had with it. My bf (co owner) told him that we would have to discuss our options. Mark said he would get on it and find an identical vehicle. That was before noon. At the time that I am writing this (over 24 hours later) I have yet to hear about a replacement vehicle. Fast forward to the evening. I returned home from work, re studied my paperwork and we called Mark back. He asked me what my proposal was to fix this. I told him that I wanted a proposal from Koons on how they intended to fix this. I also told him that my frustration come from the fact that Koon's lied, scammed and intentionally mis-classified a vehicle as brand new with test drive miles on it and it wasn't, it was a Service Loaner and that I was also frustrated because Koon's took the right for me to make my own decision away from me. There were other Expeditions on the lot, I could have chosen a different one. Long story short, he pretty much told us that he couldn't do anything to help but throw in a few free oil changes. Not an extended warranty, not a discount in price, nothing. I said to him "How dare you offer us free oil changes on fraudulent paperwork." The end result of that conversation was that he would have to higher up the chain. Ok, call me back. About 20 minutes later, Raymond Baldwin, General Sales Manager, called us back. His solution for the 'error on the paperwork' was "We normally discount demo mileage at 10 cents a mile but for your trouble we will go up to the government rate and give you 50 cents a mile, that totals to $375.00 off." We asked about a replacement vehicle (that I was supposed to have information on 8 hours prior). He said he could find me one but it would probably be more expensive because it might have the DVD system or another upgraded feature. He also said we could bring the vehicle back, he would return our trade and we could walk away from the deal. When we asked about repercussion to them, he said "Go ahead you have no case and no evidence, how do we know that you didn't drive 750 miles on Sunday? " We informed him that we took pictures of the odometer, time and date stamped. He then said we should just bring the vehicle back and walk away or take the $375. We told him we would discuss our options and get back to them. I can easily return the vehicle and find another one at another dealership, that's not my issue. My issue is that they do stuff like this all time. It's fraud and it's not ok. I'm convinced that they have done this to plenty of people and by Raymond Baldwin's "bully" attitude of "we are bigger than you go ahead and try to come after us" I am now convinced that this is their common practice. I believe that they count on the average consumer not having the means to go to Court and fight them or not wanting to invest the time. I'm not your average consumer. My family works too hard for their money for Koon's Ford to be allowed to do this to me or other consumers. The only reason they got caught this time was because they did not clean the car out prior to delivering it to me and the woman left her paperwork in the glove box. If not, I would never have known. Not to mention that my warranty could be shorted by 9 months since the warranty starts on the in service date, which should have been in 2015 when they loaned the vehicle out. Mark informed me that the vehicle was not in service yet. (which means they were trying to scam the system completely, if he wasnt lying about that) Since then, I have filed a complaint with the Department of Motor Vehicles, spoken to my attorney, my bf's attorney and a specific auto consumer fraud attorney. We will be going forward to the Courts with this. This is not acceptable business practice. STAY AWAY FROM THIS PLACE!!!!!! This is twice we have had problems with this dealership. *I have intentionally omitted some specific details that would otherwise reveal or harm my specific case in further court proceedingsSOLD USED TRUCK WITH BAD ALTERNATOR
by terrapin3 on 01/15/20152005 F-150, took for test drive, heard strange noise that lasted less than a minute, no lights appeared so I just thought is was the wind. Bought the truck and drove it home, no problems. Next day I drive the truck, makes the noise again,… battery gauge needle goes up past 3/4 mark and battery light comes on. Took to a mechanic and he said the alternator was overcharging the battery and needed to be replaced. THEY SOLD ME A TRUCK WITH A BAD ALTERNATOR. I wanted to take it to the nearest ford dealership to have it replaced but they forced me to come ALL THE WAY back up to Baltimore (I live on the Eastern Shore) to have it fixed. Terrible customer service. THEY JUST WANT TO TAKE YOUR MONEY AND BE DONE WITH YOU!!! DO NOT BUY FROM THEM. I will never again.Low Pressure + Low Price = High Satisfaction
by Mustang_Jean on 12/31/2014Koons Baltimore Ford has a "WOW" price which is the real deal. The sales staff are good at explaining all of the features of the new Fords. No "arm twisting" necessary at Koons Ford since the prices are already rock-bottom low. Just a… great bunch of real "car people". One more thing....... Our brand new Ford Focus came with a full tank of gas. Nice.Great Experience
by DrGlucz on 12/19/2008Just bought a brand new Focus from Koons Ford of Baltimore. No hassle, no games, no gimmicks. Went to CarMax first to get my car appraised, and Koons' appraisal was $500 higher. Would highly recommend. Their finance guy in particular… Steve is awesome!almost fraud
by rogue123 on 08/24/2007Beware if you'll trade-in or sell your car to them - they tried to buy mine (worth $1600 in trade-in according to kbb.com) for $300. Just be aware...
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (1)
- Spanish
Abdel, we're delighted to hear about your positive experience with Keith and the team at Koons Baltimore Ford. It's wonderful that they made such a lasting impression on you and your family during the purchase of your new F-250 Super Duty Lariat. Thank you for sharing this detailed feedback!
by Koons Baltimore Ford on 04/14/2025