Koons Ford Baltimore

I bought a 'brand new' 2016 Expedition Platinum from Koons Baltimore Ford this weekend. I was told and my paperwork stated that the vehicle was brand new (under 499 miles) (paperwork states 12 (TWELVE) miles). After signing the paperwork our salesman, Tim, popped his head in the door of the finance officer (Steve) and said "By the way, the vehicle actually has 750 miles (SEVEN HUNDRED FIFTY) on it but its fine." When i stared at him like "excuse me? You know that's bs." His reply to me was "Don't look at me like that! So its gone on a few test drives." AFTER this, the finance officer pushed the extended warranty option so hard that he offered it to us for $10 a month extra. He kept pushing the warranty so much that we looked at each other like 'what's with this guy?'. (Mind you we bought and F150 the year prior and the same guy did our paperwork and didn't push the warranty nearly as hard.) It was 1030 at night and the whole dealership was waiting to finish up to attend a bachelor party that night. So Tim told me to take the truck home tonight (Saturday) and bring it back on Monday to get cleaned, etc. We, of course, agreed. Once we got home (an hour away), I reached into the glove box to retrieve the vehicle manual (because I'm a nerd and read my manual). In the glove box there were two loose pieces of paper stapled together, the manual, and an empty plastic zip lock bag which should have contained my vehicle door code card but did not. I opened the loose paper that was folded up. I read it. It is a loaner agreement between Koons Ford Baltimore and a woman that took her 2013 Navigator in for service. Koons had given her my vehicle nearly 10 months earlier as a Service Loaner. Now, if you know anything about dealerships and consumer rights (I've purchased at least 15 cars in my life, each one brand new) there is a difference between loaner vehicles and test drive and demo vehicles. The FTC specifically differentiates between these categories. My SUV should have been marked on the 'Disclosure of Prior Use" form as 'used' since it was used and a loaner/rental vehicle. Demo's are specifically for use of dealership employees, as defined by the FTC. On Sunday while we are washing and waxing the vehicle, we noticed that there is a chip in one door, TWO rims that are scratched (one rim, the whole half of it was curb checked), crap spilled in the very back on the tailgate door. Monday morning we call the dealership and explain to Ticia Dy, the Customer Relations Manager (we had worked with her on a vehicle the previous year bc it was such a terrible experience, but we thought we would give Koon's another shot) what had happened. She said she would look into it. Come to find out later that that is not even her postion anymore although their website states that it is. We received a call from Mark Rogers, Sales Manager. We explain what happened and that the paperwork and deal was fraudulent. Mark admitted that they made a mistake and offered us a couple of oil changes for our troubles. Of course we declined. He then said that if I wanted a new vehicle with 12 miles on it, he would replace the vehicle we had with it. My bf (co owner) told him that we would have to discuss our options. Mark said he would get on it and find an identical vehicle. That was before noon. At the time that I am writing this (over 24 hours later) I have yet to hear about a replacement vehicle. Fast forward to the evening. I returned home from work, re studied my paperwork and we called Mark back. He asked me what my proposal was to fix this. I told him that I wanted a proposal from Koons on how they intended to fix this. I also told him that my frustration come from the fact that Koon's lied, scammed and intentionally mis-classified a vehicle as brand new with test drive miles on it and it wasn't, it was a Service Loaner and that I was also frustrated because Koon's took the right for me to make my own decision away from me. There were other Expeditions on the lot, I could have chosen a different one. Long story short, he pretty much told us that he couldn't do anything to help but throw in a few free oil changes. Not an extended warranty, not a discount in price, nothing. I said to him "How dare you offer us free oil changes on fraudulent paperwork." The end result of that conversation was that he would have to higher up the chain. Ok, call me back. About 20 minutes later, Raymond Baldwin, General Sales Manager, called us back. His solution for the 'error on the paperwork' was "We normally discount demo mileage at 10 cents a mile but for your trouble we will go up to the government rate and give you 50 cents a mile, that totals to $375.00 off." We asked about a replacement vehicle (that I was supposed to have information on 8 hours prior). He said he could find me one but it would probably be more expensive because it might have the DVD system or another upgraded feature. He also said we could bring the vehicle back, he would return our trade and we could walk away from the deal. When we asked about repercussion to them, he said "Go ahead you have no case and no evidence, how do we know that you didn't drive 750 miles on Sunday? " We informed him that we took pictures of the odometer, time and date stamped. He then said we should just bring the vehicle back and walk away or take the $375. We told him we would discuss our options and get back to them. I can easily return the vehicle and find another one at another dealership, that's not my issue. My issue is that they do stuff like this all time. It's fraud and it's not ok. I'm convinced that they have done this to plenty of people and by Raymond Baldwin's "bully" attitude of "we are bigger than you go ahead and try to come after us" I am now convinced that this is their common practice. I believe that they count on the average consumer not having the means to go to Court and fight them or not wanting to invest the time. I'm not your average consumer. My family works too hard for their money for Koon's Ford to be allowed to do this to me or other consumers. The only reason they got caught this time was because they did not clean the car out prior to delivering it to me and the woman left her paperwork in the glove box. If not, I would never have known. Not to mention that my warranty could be shorted by 9 months since the warranty starts on the in service date, which should have been in 2015 when they loaned the vehicle out. Mark informed me that the vehicle was not in service yet. (which means they were trying to scam the system completely, if he wasnt lying about that) Since then, I have filed a complaint with the Department of Motor Vehicles, spoken to my attorney, my bf's attorney and a specific auto consumer fraud attorney. We will be going forward to the Courts with this. This is not acceptable business practice. STAY AWAY FROM THIS PLACE!!!!!! This is twice we have had problems with this dealership. *I have intentionally omitted some specific details that would otherwise reveal or harm my specific case in further court proceedings