Koons Ford Baltimore

I recently purchased a new Ford vehicle, a 2025 F-250 Super Duty Lariat, from Koons Ford Baltimore. According to my father, who handled the purchase process, Mr. Keith Schopman, a Certified Licensed Sales Consultant at Koons Ford Baltimore, is one of the salespeople with whom he's had the best car-buying experience in his life. Now retired, my father has purchased about ten cars in his lifetime. Keith's interpersonal skills and communication skills make you want to buy from him. He knows how to put the buyer at ease, establishing a comfortable and trusting relationship. He has listened to our needs actively throughout, demonstrated his knowledge of the product. He uses a genuine, non-pushy approach to guide his customer toward a positive memorable car-buying experience. I can attest to this, as I witnessed his exceptional competence when I came to Koons Ford Baltimore to make the payment and sign the purchase documents. He put us, as well as my younger brother, who was with me at Koons, at ease. He let him test drive the car, just as he did with my father. Keith is also an excellent problem-solver. During and after the purchase, Keith does his best to find a solution to every problem the buyer presents. With a great sense of empathy, he knows how to adapt to all situations. Ms. Cheniqua Lee, internet relations managers at Koons Ford Baltimore, who remotely arranged the meeting between my father and Keith, is one of the very attentive persons that we came across with among the staff members of Koons. Their finance manager was also very respectful and friendly. Overall, Koons Ford Baltimore offers a friendly environment.