Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
A
by Jeffrey on 09/17/2024updated 09/24/2024Friendly, fast service.Thank you for your kind review! We appreciate your feedback on the friendly and fast service you received at Gerald Kia of North Aurora. We look forward to serving you again on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Department
by Jim on 09/21/2024The customer service reps are ALWAYS so courteous and helpful.Thank you for your wonderful feedback! We truly appreciate your kind words about our customer service team at Gerald Kia of North Aurora. It's great to hear that you found them courteous and helpful. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Engine replacement experience.
by Rick J on 09/08/2024updated 09/19/2024I like the people at the service desk. I felt they were very helpful and took care of me in a professional manner. It was different story when came to my car. I got my car back making a noise I had never heard before so I checked under the… hood and found a wrench was forgotten under my hood and my car was still making the noise after I took the wrench from the hood. The next day I called and brought my car right back to service. Told them what happened and the tool I found under my hood they took care of me again. I've since gotten my car back and now it's seems ok no noise so far. I felt the first time was a rushed job but glad it was corrected. ThanksThank you for your feedback! I'm glad to hear that our service desk team was helpful and professional during your visits. I appreciate you bringing the issue with your car to our attention, and I'm relieved that the noise has been resolved. At Gerald Kia of North Aurora, we strive for excellence, and your experience helps us improve our services. We hope to see you again for any future needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Above and beyond
by James on 09/08/2024updated 09/19/2024Customer service is over the top excellent. Richard in service and Martin in sales have gone above and beyond for me and my daughter. Can't thank them enough and hope this gets back to them cause they deserve some recognition.Thank you so much for your wonderful review! I'm thrilled to hear about your excellent experience with Richard in service and Martin in sales at Gerald Kia of North Aurora. It’s always our goal to provide top-notch service, and your recognition means a lot to me. I appreciate you sharing your experience, and I hope to see you and your daughter again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
very helpful
by Patricia on 09/16/2024John went out of his way to find me the best lights and was so nice The wait was worth it ThanksThank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Gerald Kia of North Aurora. It's great to know that our team went above and beyond to help you find the best lights. I appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service department
by Curtis on 09/04/2024updated 09/13/2024Good communication. Fast serviceThank you for your positive feedback! I'm thrilled to hear that you experienced good communication and fast service at Gerald Kia of North Aurora. I appreciate your support and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Brandy on 09/10/2024Car buying can be stressful, but Tyler made it easy.Thank you, Brandy! We're thrilled to hear that Tyler was able to make your car buying experience easy and stress-free. At Gerald Kia of North Aurora, we strive to provide excellent service, and it’s wonderful to know we succeeded with you. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Telluride
by Tamara on 09/07/2024Everyone is always very friendly and helpful.Thank you for your kind words, Tamara! We're thrilled to hear that you found our team at Gerald Kia of North Aurora to be friendly and helpful. We strive to create a positive experience for all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia North Aurora Awesome Service team!
by Jody on 08/29/2024updated 09/05/2024Service associate was courteous, knowledgeable and helpful. The tech was kind enough to check my patched tire.Thank you, Jody! We're thrilled to hear about your positive experience with our team at Gerald Kia of North Aurora. It's great that our service associate and technician were able to assist you with your tire issue. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing
by Ashland (Holly's Granddaughter) on 08/26/2024updated 09/03/2024Everyone is always so nice and helpful and always have a good experienceThank you for your wonderful review! We truly appreciate your kind words about the team at Gerald Kia of North Aurora. We're delighted to hear that you consistently have a good experience with us. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald service
by Brian on 08/24/2024updated 09/03/2024Easy peasyin and out thoroug inspection nice staff.Thank you for your wonderful review! We’re glad to hear that you had a smooth experience at Gerald Kia of North Aurora and that our staff made your visit enjoyable. We appreciate your feedback and hope to see you again for your next service! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Five stars
by Cheryl on 09/02/2024Prompt, courteous, relaxing waiting area, staff keeps you informed on your vehicle.Thank you, Cheryl, for your wonderful review! We're thrilled to hear that you enjoyed our relaxing waiting area and found our staff to be prompt and informative. At Gerald Kia of North Aurora, we strive to provide the best service possible. We appreciate your feedback and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Professional and No Pressure
by Donna on 09/01/2024As a former Customer Service Trainer, I evaluate this with an especially critical eye. Your employees made a good first impression with their clothing and grooming. They communicated clearly and respectfully. They performed their work… efficiently. I was told by the scheduler that the work could take up to four hours, and it was completed in an hour and a half. Your facility was clean and welcoming. I especially appreciated that there was no pressure regarding future service needs unlike my experience with other dealers. The overall atmosphere was very professional. I'd use you more if your location was more convenient for me.Thank you, Donna, for your thoughtful review and for taking the time to share your experience with Gerald Kia of North Aurora. We appreciate your positive feedback on our team's professionalism, efficiency, and the welcoming atmosphere of our facility. It's great to hear that you felt no pressure regarding future service needs; we strive to create a relaxed environment for our customers. If your location allows in the future, we would love to serve you again! Thank you for choosing us, and we hope to see you soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Shopping for new car
by Elliott on 08/22/2024updated 08/29/2024The experience was nice the workers were friendly and very personableThank you for the wonderful review! We're thrilled to hear that you had a nice experience with us at Gerald Kia of North Aurora. Our team strives to provide friendly and personable service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A car for my daughter
by Benjamin on 08/21/2024The people we talked to and the speed they got us out the door.Thank you for your wonderful review, Benjamin! We're thrilled to hear that you appreciated the quick service and friendly interactions at Gerald Kia of North Aurora. We strive to make every visit smooth and efficient. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia North Aurora Service
by Adil on 08/11/2024updated 08/20/2024Accommodating as always.Thank you for your wonderful review! I truly appreciate your kind words about Gerald Kia of North Aurora. I'm glad to hear you found our team accommodating. I look forward to seeing you again on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Many thanks Gerald Kia!
by Kailyne on 08/13/2024Brandon and the whole customer service team did an exceptional job.Thank you for your wonderful review! We're thrilled to hear that Brandon and our customer service team provided you with exceptional service. At Gerald Kia of North Aurora, we strive to ensure our customers have the best experience possible. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Telluride recall service
by Rodney on 08/12/2024Friendly staff and skilled technicians. Love the waiting room.Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our friendly staff and skilled technicians at Gerald Kia of North Aurora. We take pride in making your time with us comfortable, especially in our waiting room. We look forward to serving you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
An excellent service and purchase experience
by William on 08/10/2024I had 2 items to care of on my visit. First, I had my car (Niro) serviced (oil/ filter) and acquired a new KIA Sportage. Both areas went really smooth and it was a great service and sales experience. The service department is always prompt… when taking in and working on the car and the sales team was attentive in understanding and assisting with my budget / car needs.Thank you, William, for your wonderful review! We're thrilled to hear that both your service experience with your Niro and your purchase of the new Kia Sportage went smoothly. Our team at Gerald Kia of North Aurora is dedicated to providing prompt and attentive service, and it's great to know you felt supported with your budget and needs. We appreciate your feedback and look forward to seeing you again for your future automotive needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I wish all dealerships were this way!
by Bryan on 08/02/2024updated 08/09/2024Friendly, prompt, honest service .Thank you for your kind words! We appreciate your feedback on the friendly and honest service you received at Gerald Kia of North Aurora. We strive to provide prompt and quality service to all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia Sportage
by Phyllis on 08/03/2024updated 08/09/2024Friendly - explanations were clear and timely.Thank you for your wonderful review! We appreciate your kind words about the friendly service and clear explanations you received at Gerald Kia of North Aurora. It’s great to hear that you had a positive experience. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025