Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Wonderful Service
by Carol on 10/06/2024updated 10/14/2024Everyone is helpful and friendlyThank you for your positive feedback! We're thrilled to hear that you found our team at Gerald Kia of North Aurora to be helpful and friendly. We strive to provide excellent service and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, friendly staff, a little pricey
by Julia on 10/05/2024updated 10/14/2024Friendly staff, great service completed in a timely mannerThank you for your wonderful feedback! We’re thrilled to hear that you experienced friendly staff and great service during your visit to Gerald Kia of North Aurora. We strive to provide timely and efficient service to all our customers. We look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Service Review
by Magdalena on 10/13/2024The professionalism of the staff was above and beyond. The ease of checking in was great. The speed of service was very impressive and as estimated.Thank you so much for your wonderful review! We truly appreciate your kind words about the professionalism of our staff and the speed of service at Gerald Kia of North Aurora. It's fantastic to hear that your experience was seamless from check-in to service. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gratitude
by Patrica on 10/05/2024updated 10/12/2024Apparently, I made an appointment for service at Gerald Ford when I intended to make the appointment for Gearld KIA. When I appeared and was not on their schedule, they were gracious and called Gerald Ford to change the appointment. While I… waited a while, they fit me into their busy schedule on that same day which I very much appreciated. Always, their service is excellent.Thank you so much for sharing your experience with us! We are thrilled to hear that our team was able to assist you and fit you into our busy schedule. At Gerald Kia of North Aurora, we strive to provide excellent service, and it's wonderful to know we met your expectations. We appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Slow service but well meaning
by Eddie on 10/11/2024Friendly staff, very nice and clean waiting area.Thank you for sharing your experience with us, Eddie. I appreciate your feedback and that you found our staff to be friendly and our waiting area nice and clean. We are always striving to improve our efficiency for our wait times. If there is anything else you would like to discuss, please feel free to reach out to me directly. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Norb Rozanski
by Norbert on 10/01/2024updated 10/08/2024It was quick, efficient and quite helpful.Thank you for your kind words! I'm thrilled to hear that your experience at Gerald Kia of North Aurora was quick, efficient, and helpful. I appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good Experience
by Al R on 10/01/2024updated 10/08/2024I liked that Nicole hustled to get me out of the dealership as quickly as possible. I liked that she was up front and did not play games. I liked Romero's candid, up front approach. They both were friendly.Thank you for your wonderful review! I'm thrilled to hear that Nicole and Romero provided you with a positive experience at Gerald Kia of North Aurora. Their dedication to transparency and friendliness truly makes a difference. I appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia
by Shalene on 09/19/2024updated 09/26/2024The people are so nice and helpful! Especially Gina and John (manager).Thank you for your wonderful review! I'm thrilled to hear that you found our team, especially Gina and John, to be nice and helpful. At Gerald Kia of North Aurora, I strive to provide exceptional service, and it's great to know we met your expectations. I look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A
by Jeffrey on 09/17/2024updated 09/24/2024Friendly, fast service.Thank you for your kind review! We appreciate your feedback on the friendly and fast service you received at Gerald Kia of North Aurora. We look forward to serving you again on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Department
by Jim on 09/21/2024The customer service reps are ALWAYS so courteous and helpful.Thank you for your wonderful feedback! We truly appreciate your kind words about our customer service team at Gerald Kia of North Aurora. It's great to hear that you found them courteous and helpful. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Engine replacement experience.
by Rick J on 09/08/2024updated 09/19/2024I like the people at the service desk. I felt they were very helpful and took care of me in a professional manner. It was different story when came to my car. I got my car back making a noise I had never heard before so I checked under the… hood and found a wrench was forgotten under my hood and my car was still making the noise after I took the wrench from the hood. The next day I called and brought my car right back to service. Told them what happened and the tool I found under my hood they took care of me again. I've since gotten my car back and now it's seems ok no noise so far. I felt the first time was a rushed job but glad it was corrected. ThanksThank you for your feedback! I'm glad to hear that our service desk team was helpful and professional during your visits. I appreciate you bringing the issue with your car to our attention, and I'm relieved that the noise has been resolved. At Gerald Kia of North Aurora, we strive for excellence, and your experience helps us improve our services. We hope to see you again for any future needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Above and beyond
by James on 09/08/2024updated 09/19/2024Customer service is over the top excellent. Richard in service and Martin in sales have gone above and beyond for me and my daughter. Can't thank them enough and hope this gets back to them cause they deserve some recognition.Thank you so much for your wonderful review! I'm thrilled to hear about your excellent experience with Richard in service and Martin in sales at Gerald Kia of North Aurora. It’s always our goal to provide top-notch service, and your recognition means a lot to me. I appreciate you sharing your experience, and I hope to see you and your daughter again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
very helpful
by Patricia on 09/16/2024John went out of his way to find me the best lights and was so nice The wait was worth it ThanksThank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Gerald Kia of North Aurora. It's great to know that our team went above and beyond to help you find the best lights. I appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service department
by Curtis on 09/04/2024updated 09/13/2024Good communication. Fast serviceThank you for your positive feedback! I'm thrilled to hear that you experienced good communication and fast service at Gerald Kia of North Aurora. I appreciate your support and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Brandy on 09/10/2024Car buying can be stressful, but Tyler made it easy.Thank you, Brandy! We're thrilled to hear that Tyler was able to make your car buying experience easy and stress-free. At Gerald Kia of North Aurora, we strive to provide excellent service, and it’s wonderful to know we succeeded with you. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Telluride
by Tamara on 09/07/2024Everyone is always very friendly and helpful.Thank you for your kind words, Tamara! We're thrilled to hear that you found our team at Gerald Kia of North Aurora to be friendly and helpful. We strive to create a positive experience for all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia North Aurora Awesome Service team!
by Jody on 08/29/2024updated 09/05/2024Service associate was courteous, knowledgeable and helpful. The tech was kind enough to check my patched tire.Thank you, Jody! We're thrilled to hear about your positive experience with our team at Gerald Kia of North Aurora. It's great that our service associate and technician were able to assist you with your tire issue. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing
by Ashland (Holly's Granddaughter) on 08/26/2024updated 09/03/2024Everyone is always so nice and helpful and always have a good experienceThank you for your wonderful review! We truly appreciate your kind words about the team at Gerald Kia of North Aurora. We're delighted to hear that you consistently have a good experience with us. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald service
by Brian on 08/24/2024updated 09/03/2024Easy peasyin and out thoroug inspection nice staff.Thank you for your wonderful review! We’re glad to hear that you had a smooth experience at Gerald Kia of North Aurora and that our staff made your visit enjoyable. We appreciate your feedback and hope to see you again for your next service! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Five stars
by Cheryl on 09/02/2024Prompt, courteous, relaxing waiting area, staff keeps you informed on your vehicle.Thank you, Cheryl, for your wonderful review! We're thrilled to hear that you enjoyed our relaxing waiting area and found our staff to be prompt and informative. At Gerald Kia of North Aurora, we strive to provide the best service possible. We appreciate your feedback and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Professional and No Pressure
by Donna on 09/01/2024As a former Customer Service Trainer, I evaluate this with an especially critical eye. Your employees made a good first impression with their clothing and grooming. They communicated clearly and respectfully. They performed their work… efficiently. I was told by the scheduler that the work could take up to four hours, and it was completed in an hour and a half. Your facility was clean and welcoming. I especially appreciated that there was no pressure regarding future service needs unlike my experience with other dealers. The overall atmosphere was very professional. I'd use you more if your location was more convenient for me.Thank you, Donna, for your thoughtful review and for taking the time to share your experience with Gerald Kia of North Aurora. We appreciate your positive feedback on our team's professionalism, efficiency, and the welcoming atmosphere of our facility. It's great to hear that you felt no pressure regarding future service needs; we strive to create a relaxed environment for our customers. If your location allows in the future, we would love to serve you again! Thank you for choosing us, and we hope to see you soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025