Gerald Kia of North Aurora
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Dealership Service Review
service Rating
Professional and No Pressure
Written byon 09/01/2024
As a former Customer Service Trainer, I evaluate this with an especially critical eye. Your employees made a good first impression with their clothing and grooming. They communicated clearly and respectfully. They performed their work efficiently. I was told by the scheduler that the work could take up to four hours, and it was completed in an hour and a half. Your facility was clean and welcoming. I especially appreciated that there was no pressure regarding future service needs unlike my experience with other dealers. The overall atmosphere was very professional. I'd use you more if your location was more convenient for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 09/04/2024
Dealer Response
Thank you, Donna, for your thoughtful review and for taking the time to share your experience with Gerald Kia of North Aurora. We appreciate your positive feedback on our team's professionalism, efficiency, and the welcoming atmosphere of our facility. It's great to hear that you felt no pressure regarding future service needs; we strive to create a relaxed environment for our customers. If your location allows in the future, we would love to serve you again! Thank you for choosing us, and we hope to see you soon!
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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