Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Fast Thorough Maintenance at Gerald Kia
by Linda on 07/03/2025Our service rep Brandon was very quick and professional and had us set up and out the door within minutes of our arrival. Our car was ready about 90 mins later, with routine maintenance performed and a recall addressed and completed. Car… was returned spotless.Thank you so much for your wonderful feedback, Linda! We're thrilled to hear that Brandon provided you with quick and professional service at Gerald Kia of North Aurora. It's great to know that your car maintenance and recall were handled efficiently and that it was returned spotless. We appreciate your support and look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Sorento
by Bonnie on 06/24/2025updated 07/01/2025Oscar was very nice and the team worked well togetherBonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Buy Here!
by Hannah on 06/11/2025Fast buying experience, nice sales team, and very cooperative with getting us the price we wanted!Thank you for your kind words, Hannah! I'm thrilled to hear that you had a fast and positive buying experience with our sales team at Gerald Kia of North Aurora. We always strive to meet our customers' needs and are glad we could help you get the price you wanted. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience and service, but costly
by Craig on 06/08/2025Service tech was friendly and very helpful. Service area and waiting area was very clean. Car wash and vacuuming was a nice bonus.Thank you, Craig, for your feedback! We're glad to hear that you found our service tech friendly and helpful, and that you appreciated the cleanliness of our service and waiting areas. We're happy that you enjoyed the car wash and vacuuming as well! We look forward to serving you again at Gerald Kia of North Aurora. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by James on 06/04/2025I liked being contacted when the vehicle was ready.James, thank you for your feedback. We are glad to hear you appreciated the communication regarding your service visit and that you are satisfied with the quality of the work done on your vehicle. However, our goal is to always provide a 5-star experience for every customer who visits. If there is anything we can do to improve your next experience, please reach out to us directly. We hope to hear from you soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service department
by James on 05/31/2025My wife has dementia and the service advisor told me that the oil change and service recall would take about an hour to an hour and a half into my surprise. I appreciate he got me out of there in 45 minutes. Great person keep up the good… work. it was very appreciated of his kindness and thoughtfulness.Thank you, James, for taking the time to share your experience at Gerald Kia of North Aurora. I'm thrilled to hear that our service advisor provided you with such efficient and thoughtful service during your visit. We truly appreciate your kind words and support. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good Experience
by James on 05/28/2025Helpful team membersThank you for your positive review, James! We're thrilled to hear that you found our team members helpful at Gerald Kia of North Aurora. We appreciate your feedback and hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Recent repairs
by Ralph on 05/23/2025Everyone was friendly and helpful. The work was done quickly and professionally.Thank you for your wonderful review, Ralph! We appreciate your kind words about our team at Gerald Kia of North Aurora. It’s great to hear that you found everyone friendly and that your work was completed quickly and professionally. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome service
by Debra on 05/22/2025Prompt service - scheduled time was met and I was out in a little over an hour. Car was washed and vacuumed as well as my service being done.Thank you for your wonderful review, Debra! We're thrilled to hear that you received prompt service at Gerald Kia of North Aurora and that your car was washed and vacuumed. We strive to meet our customers’ needs effectively, and it’s great to know we met yours. We look forward to assisting you again on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
by Jill on 05/21/2025Quick, easy, straightforwardThank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change
by Brad on 05/19/2025Everything went well and in a timely mannerThank you for your positive feedback, Brad! We're glad to hear that everything went well and was done in a timely manner at Gerald Kia of North Aurora. We appreciate your support and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star review
by Deborah on 05/03/2025updated 05/08/2025Friendly sales associates.Thank you, Deborah, for your kind words! We appreciate your positive review and are glad to hear that you found our sales associates friendly. At Gerald Kia of North Aurora, we strive to provide a welcoming experience for all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I still love my Forte
by Terry on 05/03/2025My Forte is 11 years old and I still LOVE it and the service I receive from the dealership in North Aurora is exceptional. John has a very professional team, most especially Brandon. I do not feel intimidated at all and trust them to tell… me what needs repair. They never put any pressure on me. I will keep coming back as long as John and his team are still at this location. THANK YOU!Thank you so much for your wonderful review, Terry! We're thrilled to hear that you still love your 11-year-old Forte and that our team at Gerald Kia of North Aurora, especially Brandon, has provided you with exceptional service. Building trust and ensuring a comfortable experience for our customers is incredibly important to us. We look forward to welcoming you back for many more visits in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tyler is the man
by Shianne on 04/25/2025Tyler was amazing! The whole process was pretty easy and quick! Obsessed with my new car!!Thank you for your wonderful review, Shianne! We're thrilled to hear that Tyler made your car-buying experience easy and quick. Enjoy your new car, and we look forward to seeing you again at Gerald Kia of North Aurora! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service!
by J Ellen on 04/27/2025Gina was very helpful.Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience at Gerald Kia of North Aurora. Our team always strives to provide the best service, and we appreciate you taking the time to share your thoughts. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia purchase
by Eric on 04/16/2025My sales person, Alex, was very accommodating.Thank you, Eric! I truly appreciate your positive feedback about Alex and his accommodating service. At Gerald Kia of North Aurora, we strive to make every customer experience great. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Barbara Cheek on 04/09/2025I came in for an Oil Change the Girl in Service that checked me in was fantasic and even gave me a discount off the oil change. They washed my vehicle however i think maybe the car wash did something to the wheel well in the front drivers… side the cover/wheel well cover was bent behind a bracket making the frame stick out we got the bracket back behind the cover however I would like them to check it next time I'm in.Barbara, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. My team would be happy to take a look at your vehicle next time you visit. In the meantime, please feel free to reach out if there is anything else I can assist you with. Thank you for choosing Gerald Kia of North Aurora. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great, friendly experience
by Dennis on 04/08/2025Everything was very smooth and easyThank you for your wonderful review, Dennis! We're thrilled to hear that your experience at Gerald Kia of North Aurora was smooth and easy. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia EV9 Wind
by Stephanie on 04/02/2025Tony was very well informed about the EV & answered all of my questions!Thank you, Stephanie! We're thrilled to hear that Tony provided you with the information you needed about the EV. At Gerald Kia of North Aurora, we strive to ensure our customers feel informed and supported. We appreciate your positive feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great place to do business
by Tonya on 03/28/2025The quality and promptness of service I received. I was in and out in no time.Thank you for the wonderful review, Tonya! We're thrilled to hear that you appreciated the quality and promptness of service at Gerald Kia of North Aurora. We strive to make the car-buying experience efficient and enjoyable for our customers. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of Aurora Rocks
by Henrietta on 03/10/2025The service department is friendly and very helpful. The waiting area is clean and comfortable! The service team is very knowledgeable about your Vehicle. They seem trustworthy which is very important to me!Thank you, Henrietta, for your wonderful review! We greatly appreciate your kind words about our friendly and knowledgeable service team at Gerald Kia of North Aurora. It's fantastic to hear that you found our waiting area comfortable and that you feel you can trust us with your vehicle. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025