Gerald Kia of North Aurora
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Dealership Service Review
service Rating
Engine replacement experience.
Written byon 09/08/2024
updated 09/19/2024
I like the people at the service desk. I felt they were very helpful and took care of me in a professional manner. It was different story when came to my car. I got my car back making a noise I had never heard before so I checked under the hood and found a wrench was forgotten under my hood and my car was still making the noise after I took the wrench from the hood. The next day I called and brought my car right back to service. Told them what happened and the tool I found under my hood they took care of me again. I've since gotten my car back and now it's seems ok no noise so far. I felt the first time was a rushed job but glad it was corrected. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 09/24/2024
Dealer Response
Thank you for your feedback! I'm glad to hear that our service desk team was helpful and professional during your visits. I appreciate you bringing the issue with your car to our attention, and I'm relieved that the noise has been resolved. At Gerald Kia of North Aurora, we strive for excellence, and your experience helps us improve our services. We hope to see you again for any future needs!
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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