Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Excellent Service
by R. Brown on 11/30/2023I came in for regular maintenance and had a wonderful experience. From the time I pulled into the service line, I was greeted and constantly checked on. Rich was who serviced my vehicle and he did a marvelous job. Not only was he… knowledgeable, but he was very charismatic as well which is always a great trait to have. He answered all questions I had, provided me with information on my vehicle, and made himself accessible for future service. His communication was top tier and based on this service alone, I would come again.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Thank you so much for being one of our valued guests and we look forward to your next visit!
Tire rotation
by Alfreda on 11/21/2023Edmund is always friendly and very personal when I come in. And I will always need him to service my carHi Alfreda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Recall & Oil Change
by Veronica HH on 11/19/2023This was my 1st time at AutoNation on Thorton Rd. and was quite please. I was greeted by everyone that passed me then immediately directed to a service manager. His name was Rick Nicely and he was quick and efficient. There's no doubt that… I will return with my car and my wives car as well.Hi Veronica, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Pink RAV4 on 11/15/2023I just drove in for oil change and expected to stay a few hours since I didn’t have an appointment. Joshua said we will get you right in and it won’t take that long. So after I got comfortable and relaxed in the waiting room Joshua sent me… a text that the car was ready. So I go out to let them know it must be a mistake because it usually takes longer with an appointment. Joshua explained about my tires and the recall and scheduled me to come back for that. My experience was awesome!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil Change
by Renfield on 10/30/2023My experience regarding the service itself was just fine. No issues there whatsoever. However, when it came time to pay, I was in for a shock. That is the reason for a 3 star rating. The price for an oil change was $90.00! This is an… increase of half again as much since my last oil change. There's no value in this and no acceptable excuse for it. There's no way I will pay this again. I will just have to go elsewhere. If I find similar increases on other services, then I will have to cease using AutoNation for service needs altogether.Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Rick Nicely
by Gloria1 on 10/16/2023Rick was very helpful throughout the entire process. He was kind and patient.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
PrePurchase Car Inspection
by MadsMarie on 10/14/2023Took my new-to-me Highlander in to get checked out since I was buying from a source other than a Toyota dealership. My service rep (Josh, I think) had a lot of time to talk with me about my concerns/things I wanted checked out. As a female… I often feel like I’m being taken advantage of at any place that handles cars but felt vey comfortable here.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Joysline on 10/12/2023Great experience. Didn't have to wsitHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Faulty Battery tester
by AshleyR on 10/10/2023Faulty car battery tester. Service technician insisted that I needed to purchase a NEW battery $193 because my battery could give out any day. They even sent a picture to my phone of the faulty reading. Funny thing is that my current… battery is fairly new. Soon after ,eating auto nation, I had my battery checked for another read and my battery was still in great condition. Had I not done that, I would have given auto nation $200 for a faulty inaccurate reading. I drove back to auto nation asking to speak to a manager. The manager said that their battery reader was giving them problems, and that the mechanic was new to job,, blah blah .. so now you tell. He then proceeds to check my battery using another battery tester and wow,,,, my battery is fine. I patronized this location in particular because I never felt like they would take advantage of customers. It all seemed fishy and I’m not pleased at all. Because how do I know the other testers aren’t faulty machinery that auto nation is keeping around to lie to customers. I just want honest customer service.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
WInfred
by Winfred on 10/04/2023I scheduled an appointment with AutoNation for an oil change and multi-point inspection. I have a 2019 Toyota Prius LE with approximately 61900 miles. The service was performed as stated by their technician and they found no… issues/problems that needed to be serviced. The service was quick professional and above all the service personnel were polite. I will definitely return for another service when it's due.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by Kellycollins on 09/27/2023We were in and out. Everyone we meet was so sweet and very helpfulHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
All about no customer service here
by KountreRed on 09/25/2023Sales person started well but went south very quickly . the used car mgr. Carl worst I ever seen in my years of buying cars needs to learn more about customer service, because my trade was almost the same cost of the Cadillac I was… purchasing he tried to add on to the car to make higher All Weather Liners ( Mats ) that cost 599.00 & Tint / HD-Screen Protector ( film over monitor ) cost 599.00 than wanted me to accept only one key to vehicle one week after taking delivery of Cadillac it broke down called salesman to ask what are they going to about break down no reply waited for answer 2 day nothing I did take to Cadillac Dealership unbelievable car was fixed in 3 hours. very disappointed, I hope someone does something about the ego's the manager has when people are buying car they should not have to dealer with ego's.Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
Service
by Christopher on 09/24/2023The service person Dan was amazing and apologize for his colleagues unprofessional behavior towards me.Hello Christopher, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Booking in advance doesn’t matter
by Chris H on 09/21/2023I always book with shuttle but never get shuttles. It’s pointless to have the option and set up the day accordingly because you’ll end up waiting at the place for hours on end just for the service. Just recently I was there and the service… agent told me it’ll only take an hour. My appointment was at 7:45 and I arrived at 7:30. Got there they said why shuttle when it’ll take an hour. My car wasn’t finished until 10:30-11:00 just for an oil change and rotation. I hate going to this location because I know it takes a while that’s why I book a shuttle but it’s never available or the drivers don’t want to drive.Hi Chris, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
Excellent service in a timely manner
by Laura G on 09/20/2023They performed an oil change and tire rotation and it was only $40 with my coupon. All was finished in about an hour, maybe less. Also, they reminded me that I should get my 50,000 services done.Hi Laura, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase my FISRT RAV4
by HEEJUNDAD on 09/13/2023Overall procedure is good, but every step take a bit long time. For example, I choice 1 item then take 15~20minutes to update. And No one install rain protection so far.. please don't add rain protection...Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We hope you have a great day!
Terrible Sales/Service Management
by Blaze23 on 09/13/2023Don Gray is not a good communicator. I have called and emailed him several times about repairs for car. He does not return calls or responds to emails. I have had to leave work early to go to the service department to get a response.… Then he always says he will call me and does not. I would not recommend the service or sales department to anyone. DO NOT stop at this dealership!!!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Amazing
by Christie on 08/29/2023Absolutely the best car buying experience! Go see Kenneth! Such a great atmosphere. They made my process so smooth. 10/10 recommend!Hello Christie, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
Great Service
by DeCarlo on 08/25/2023I had a great experience with Rayvon Tolliver in the Service Department. Rayvon's service and professionalism is impeccable!Hi Decarlo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer (Catherine Marks)
by babygirl on 08/24/2023The work was performed more quickly than I expected, which allowed time for me to do a bit of grocery shopping at Kroger before returning home.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
James Yarbrough
by James y on 08/16/2023Fast and efficient friendlyHello James, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024