AutoNation Toyota Thornton Road
Dealership Service Review
Faulty car battery tester. Service technician insisted that I needed to purchase a NEW battery $193 because my battery could give out any day. They even sent a picture to my phone of the faulty reading. Funny thing is that my current battery is fairly new. Soon after ,eating auto nation, I had my battery checked for another read and my battery was still in great condition. Had I not done that, I would have given auto nation $200 for a faulty inaccurate reading. I drove back to auto nation asking to speak to a manager. The manager said that their battery reader was giving them problems, and that the mechanic was new to job,, blah blah .. so now you tell. He then proceeds to check my battery using another battery tester and wow,,,, my battery is fine. I patronized this location in particular because I never felt like they would take advantage of customers. It all seemed fishy and I’m not pleased at all. Because how do I know the other testers aren’t faulty machinery that auto nation is keeping around to lie to customers. I just want honest customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No