Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
I got my first car!!
by Dalyss H on 08/15/2023My time there was super amazing and quick. BJ was able to get me in super late and I left as soon as they closed with my brand new car. He worked with me on my budget and I am so grateful. I recommend him or anyone at this location! You… will leave satisfied!!Hi Dalyss, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Oil change
by Parker22 on 08/09/2023I have been here two times in the last few months once for a break and tire replacement and once for an oil change. I worked with Terrence this time. Terrance told me it would be no more than an hour for my oil change which it was an hour.… Exactly as stated. After sitting in the waiting area for a while I went out to check with Terrance on my cars progress. He was on the phone which I waited until he was done then he rudely stated that I was rushing him and he can’t do a good job if he was being rushed. I only asked how my car was doing or if it would be a little longer so that I could inform my childcare that I would be late. He wasn’t very nice through the process. I didn’t ask them to hurry or anything I simply wanted an update for which I was met with rude comments. If I go back I definitely won’t be going back to Terrance’s service desk. He was also rude to the next lady behind me as I was walking away. All others who were in the waiting room were kindly given updates but Terrance seemed “too busy” to have good customer service.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Thornton Road take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
First time service
by rnoahga on 08/09/2023The whole experience was well organized and quick. They directed me to my service rep quickly. I was early and they still got e in and out very quickly.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Valve Stem
by EbonyJackson on 08/05/2023I had an appointment on June 23 @5:45pm, and because they closed at 7:00pm they rushed me out and told me nothing was wrong with my car. On July 24 @1:15pm, and didn’t leave until 6:30pm. Not meant I waited with a toddler for those hours. I… brought my car to service to department to get my tires looked at on removing my tires one of the mechanics broke my valve stem. My valve stem wasn’t broken prior to the visit. All my car really needed was for tire pressure monitor system to be reset. They did nothing yo fix my car. I had to take it to another mechanic for him to tell me the valve stem was recently broken. He showed me the difference between a worn valve, and a freshly broken valve. Now you put me in a position to have to spend money I didn’t have to spend in the visit. I will never come/purchase from Toyota again. I’m a mother that depends on her vehicle to live, and I hate you can’t trust people to take care of your needs. I’ve purchased 5 cars from Toyota, and this is how a loyal customer. The service manger Don/Donald does not need to be managers. The service advisors name Reinaldo Glen, Dennard Addison, and Jareem Hermon need to be fired they treated me like trash. This location has no compassion, and customer service suck. WORST LOCATION IN HISTORY!Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
GREAT SERVICE
by A Anderson on 08/03/2023I trust AutoNation with my automobile. I purchased it from them and I get it serviced with themHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Thornton
by Dannie Hunt on 07/31/2023Went above and beyond to make sure my issue “fit” what was covered under the warranty. Saved me thousands of dollars. Communication was great, friendly personnelHello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Salesman
by Notsure on 07/31/2023I requested something simple as change in color of car. Was met with not sharing all details of transaction "up front"Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6082 to discuss what we can do to help.
SERVICE
by CHARLES C on 07/30/2023My experience with auto nation was great and courtney makes it,s extremelly easy when i arrive to get service done on my ToyotaHi Charles, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by imeltmeme on 07/28/2023I purchased my car from Autonation Toyota Thornton Rd in 2015 and this is the only dealership I bring my car to for maintenance. Ravon Tolliver is a great service advisor and I highly recommend visiting this location.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
In and Our
by SonyaCa on 07/27/2023I called and told them what I was looking for when I got there Kihry was ready and waiting. Everything was already ready and I road off in my new car in less than two hours!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Poor Service and service performed
by Amamihe on 07/26/2023My car came out with more issues than it came in with. I drove into the shop being able to turn the car off and on. The car battery was left drained, and additionally although the door was opened as requested, 1. the door is unable to… manually lock, 2. the remote key could not open or close the doors (possibly because of the battery drainage), and 3. the window controls for all of the doors are no longer functional. I did not feel this group is committed to excellence in the way my car was handled, and I feel mistreated since I now have to deal with a vehicle with more defects than I started out with.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please contact us at (770) 674-6082 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Toyota Thornton Road
AutoNation Toyota Thornton Road
by Kat1973 on 07/25/2023I had the best experience possible buying a car at this location. Matt and Jennifer were so wonderful to work with. There was no pressure at any point and they both listened to what I wanted and helped me find the car that checked all my… boxes!Hi, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Thornton Road
Tacoma Oil Change
by WJS2000 on 07/24/2023Saturday I brought my vehicle in for an oil change and I noticed a puddle of oil on my garage floor that came from underneath my truck I just had serviced.Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great service
by Eleazar on 07/20/2023I took my car in for maintenance. Scheduling on the app was very easy and convenient. The staff onsite were all very helpful and knowledgeable!Eleazar, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Best Service person ever
by CBrown7 on 07/14/2023I’ve been buying cars and getting my service done at Autonation Toyota on Thornton Rd for over 17 yrs. Last week, I discovered the best service Rep I’ve ever had, at any dealership and his name is Juan Rodriguez. Great knowledge, great… listening to my concerns and needs and the best follow up! He should be an a leadership role really soon. if you ever visit their service department or schedule an appointment ask for Juan!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Danielle on 07/12/2023Finished at promised time, quick, efficient.Hi Danielle, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Auto Nation Service Department
by Rebecca on 07/11/2023Everyone was very friendly and helpful. The only problem I had was that they left grease stains on the inside of my door.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Experience
by P Cochran on 07/07/2023I had an awesome experience. James really went over and above to help my family. Matt was also wonderful. I would recommend them to all of my family and friends.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good experience
by Blue Toyota on 07/06/2023The guy who helped me out was nice. I think his last name was Addison. He was very informative.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Crown
by gsm91547 on 07/04/2023Bought and drove away in my new Toyota Crown Limited. Had 2 salespeople who were courteous, helpful and seemed to genuinely care about my satisfaction with the whole process.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Help when I really needed it
by Douglas on 07/03/2023These guys are great! As a person that travels a lot, I've had many cases where i needed a simple tire repair. In today's world that turns into an all day affair. Not here...they jumped on it and had it repaired in record time. they… were nice, fun to talk to professionals that were there to help... and they proved it. Many thanks guys.Hello Douglas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024