AutoNation Toyota Thornton Road
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service Rating
Booking in advance doesn’t matter
Written byon 09/21/2023
I always book with shuttle but never get shuttles. It’s pointless to have the option and set up the day accordingly because you’ll end up waiting at the place for hours on end just for the service. Just recently I was there and the service agent told me it’ll only take an hour. My appointment was at 7:45 and I arrived at 7:30. Got there they said why shuttle when it’ll take an hour. My car wasn’t finished until 10:30-11:00 just for an oil change and rotation. I hate going to this location because I know it takes a while that’s why I book a shuttle but it’s never available or the drivers don’t want to drive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Theo Sanders on 09/23/2023
Dealer Response
Hi Chris, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
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