AutoNation Toyota Thornton Road
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Dealership Service Review
service Rating
Oil Change
Written byon 10/30/2023
My experience regarding the service itself was just fine. No issues there whatsoever. However, when it came time to pay, I was in for a shock. That is the reason for a 3 star rating. The price for an oil change was $90.00! This is an increase of half again as much since my last oil change. There's no value in this and no acceptable excuse for it. There's no way I will pay this again. I will just have to go elsewhere. If I find similar increases on other services, then I will have to cease using AutoNation for service needs altogether.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Andrew Newton on 11/01/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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