Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Great service!
by 100 on 10/11/2021Haley was very nice and quick!Thank you for your kind words for Haley!
I was not happy about the service I received at Jim Tidwell Ford today
by Shakaita Fuller on 10/09/2021I booked a 8:30 appointment for an oil change. I still had to wait two hour for that. I also booked a service for a $39.95 when they finished changing the oil the lady told me that what they offer online is different and my totally was… $53.95. When I explained this to her she just stated the one one line is not offered there and did not seemed concerned and still made me pay the price I was not quoted and booked for. I told her that seems like a mix up from their side she agreed and still charged me the same.Thank you for bringing this to my attention. I apologize for the error in communication regarding price of your vehicles service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great Service Today!
by Richard Forrester on 10/09/2021Hayley did a fantastic job of taking care of my service needs today!!! It was quick and thorough! Great customer service all around!!!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Big difference
by Repeat Customer 123 on 10/09/2021I went in to Tidwell Ford for regular maintenance. Oil/rotate/Ballance. The multipoint inspection showed my brakes were low @3mm / 5mm and recommended new pads and resurfacing rotor's. They had the parts and stock and could do it same day… so I had the work done. It was the best money I spent on the truck so far. With the resurfaced rotors and balance my F150 rides smooth as new. The new brakes paid for themselves today by avoiding ana accident when someone stopped short in front of me and I was able to effortlessly stop on a dime. I really didn't notice over the years how much the brakes faded until they were replaced. Wow! What a difference.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
avoid!!! or at least get a 2nd opinion!!
by brian on 10/08/2021Poor service, charging for repairs that don't need to be done, lying about the issue to try to justify the unneeded repair. Almost $4k later they finally replaced the $65 solenoid that the codes said we're the problem in the first place. I… was also out 2k in rental cars for the month it took them to get it right. they screwed up the timing on the motor during the first repair. It's has no where near as much power and fuel economy is in thru the floor. We spend an average of $120k on new ford's yearly for our company, no more! New sequoia is coming to replace my expedition and tundras are replacing our f150s and 250s. A quick Google search will show this dealer is garbage, stay away!!Thank you for bringing this to my attention. I apologize for what you have experienced regarding your vehicles repair. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Service
by Great Service on 10/08/2021Good communication. Exceeded expectations.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
On time and professional
by Melissa on 10/08/2021I am happy I can schedule appointments online through a text message! Staff were very professional and courteous. Thank you so much!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Quick and Efficient
by K on 10/08/2021Completed my appointment within a few hours. Highly recommend!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Very polite - great service
by Cheryl Collins on 10/07/2021As stated above, the staff were very polite, and as always the service was great.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
No check engine light/codes Missing running rough
by Boyce R on 10/07/2021Would like to thank Sandi O my Service Advisor for her diligence in keeping me informed about my Vechile while in shop and to Kenneth S. Service Director for extending a Military discount on service.Thank you for your kind words for Sandi, we appreciate it! We thank you for your business and look forward to your next visit!
G
by Glenn Coughlin on 10/07/2021Servive Advisor went out of her way to be helpful!Thank you for your kind words for our staff, we appreciate it!
Great experience!
by Molly on 10/07/2021The entire sales department was very helpful with purchasing my new car. They were very friendly and made every step easy and painless. I am very happy with my purchase!Thank you, Molly, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Sweet new car
by Simple and quick on 10/07/2021Just a different market right now! Cars are not staying on the lot very long, our salesperson called us and emailed us when a car came in that matched what we were looking for in the 2021 Explorer ST. The purchase was a breezeThank you for your kind words! We thank you for your business and look forward to your next visit!
Convenient location
by Chadwick Mickey on 10/07/2021Laid back and no high pressure sales attemptedThank you for being our customer, we appreciate your kind words!
Not the best this time
by Ason Sparks on 10/06/2021I was told my scheduled oil change would take an hour and a half, which I thought was a little extreme for a Wednesday lunch. It ended up taking 2 hours and 15 minutes. The staff is always very friendly and the waiting room is very clean.… However, that is an inordinate amount of time for an oil change and tire rotation. Let's do better next time.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
The works
by Grant on 10/06/2021Much better service this time. Quicker and more professional. Last time was very disorganized. Glad to see the improvements.Thank you, Grant, for your kind words! We thank you for your business and look forward to your next visit!
Worst service ever
by Joe W on 10/06/2021Car was in shop 4 months to replace an engine. I was given two updates during the project and they never returned my call. Most disappointing was the General Manager never returned my call. After calling corporate I finally got my car.… They didn’t even have the courtesy to clean my car or put gas in it. Finally when I went for my emissions test it failed because they did not reset the computers. This used to be a great car dealership. This is the worst I have ever been treated as a paying customerThank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Thorough
by Sherhonda on 10/06/2021Tristan was immediate, thorough, precise, considered, persistent and consistent in assisting me!Thank you for your kind words for Tristan, we appreciate it!
Great service
by Mike Shipley on 10/05/2021Jordan facilitated my service in great way through out the process got me a ride home and back when my service was completeThank you for your kind words for Jordan, we appreciate it!
Courteous, fast service
by Christopher on 10/05/2021The service staff were attentive, courteous and efficient.Thank you for your kind words for our staff, we appreciate it!
Good
by Rebecca Bird on 10/05/2021My original guy left but everything got doneThank you for taking the time to leave us a review! We look forward to your business with us again!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024