Jim Tidwell Ford
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Dealership Service Review
service Rating
avoid!!! or at least get a 2nd opinion!!
Written by 10/08/2021
onPoor service, charging for repairs that don't need to be done, lying about the issue to try to justify the unneeded repair. Almost $4k later they finally replaced the $65 solenoid that the codes said we're the problem in the first place. I was also out 2k in rental cars for the month it took them to get it right. they screwed up the timing on the motor during the first repair. It's has no where near as much power and fuel economy is in thru the floor. We spend an average of $120k on new ford's yearly for our company, no more! New sequoia is coming to replace my expedition and tundras are replacing our f150s and 250s. A quick Google search will show this dealer is garbage, stay away!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 10/13/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced regarding your vehicles repair. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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