Jim Tidwell Ford
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Dealership Service Review
service Rating
Worst service ever
Written byon 10/06/2021
Car was in shop 4 months to replace an engine. I was given two updates during the project and they never returned my call. Most disappointing was the General Manager never returned my call. After calling corporate I finally got my car. They didn’t even have the courtesy to clean my car or put gas in it. Finally when I went for my emissions test it failed because they did not reset the computers. This used to be a great car dealership. This is the worst I have ever been treated as a paying customer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 10/20/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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