Jim Tidwell Ford
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Dealership Service Review
service Rating
Not the best this time
Written byon 10/06/2021
I was told my scheduled oil change would take an hour and a half, which I thought was a little extreme for a Wednesday lunch. It ended up taking 2 hours and 15 minutes. The staff is always very friendly and the waiting room is very clean. However, that is an inordinate amount of time for an oil change and tire rotation. Let's do better next time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 10/20/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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