Jim Tidwell Ford
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I was not happy about the service I received at Jim Tidwell Ford today
Written byon 10/09/2021
I booked a 8:30 appointment for an oil change. I still had to wait two hour for that. I also booked a service for a $39.95 when they finished changing the oil the lady told me that what they offer online is different and my totally was $53.95. When I explained this to her she just stated the one one line is not offered there and did not seemed concerned and still made me pay the price I was not quoted and booked for. I told her that seems like a mix up from their side she agreed and still charged me the same.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 10/13/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the error in communication regarding price of your vehicles service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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