Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
2017 F150
by Mark Shaffer on 10/04/2021Great service on my truck. Turnaround was fabulous.Thank you for being our customer, we appreciate your kind words!
Excellent!
by Sally Meaders on 10/04/2021I needed a new battery late Friday afternoon and was so surprised I could get an appointment at 5:30 PM to get it replaced! I was leaving town the next day and needed a new one ASAP. Tristin was so kind and kept me up to date on how… things were going! Thank you so much!Thank you, Sally, for your kind words for Tristin! We thank you for your business and look forward to your next visit!
Catalytic Converter
by Denise Etheridge on 10/03/2021Candace was terrific to work with. Worked with us all the way through the process. Highly recommend.Thank you for your kind words for Candace, we appreciate it!
Excellent service
by Elizabeth on 10/03/2021Friendly service. Thorough check of our truck, affordable oil change.Thank you for being our customer, we appreciate your kind words!
F150 Revival
by Keith S on 10/02/2021Courteous and thoroughThank you for being our customer, we appreciate your kind words!
Great service
by Scott on 10/02/2021Fair, friendly and fast.Thank you for being our customer, we appreciate your kind words!
Zero Service…Zero Communication!
by No AC Kevin on 10/02/2021They had my truck for a month to do a 2-3 hour job of fixing the AC. They never touched it, lost the parts and never communicated with me. I always had to call them and they never called me back. Dropped truck off on 8/23 for warranty… recall on the AC from Roush. On 9/13 I called to get the status and/or an eta. The girl told me they were waiting on the parts and she had done her job and all that she could do. I asked if she could call and get an eta. She said she ordered parts thru an email and didn’t have a phone number for Roush, lol. The next morning I called Roush. They were on the phone in 4 minutes and super friendly and helpful. They informed me that the parts were delivered at 12:24pm on 9/1! And that the warranty has been signed off on. So I called back left a message for the service manager, no call back. Called back, got another guy, then another guy, the a different service manager. Always said they were checking on it and would call me back. Finally on the 16th the service mgr said they found the parts but were waiting to get the warranty approved. But he was going to go ahead and pull it in then, and get the work done and worry about the warranty later. I never heard back Friday, never heard back monday 9/20 until I called at 2pm. I told him that My only off day was Monday and I’d like to come get it, if done because I was going out of town Wednesday night. He said they were still working on it, and it would go into Tuesday. I asked what time they closed on Tuesday 9/21, he said 7pm, and I told him I’d be there before then to get it. He said ok. I called at 4pm when my wife and I headed out on the hour and 45 minute ride. No answer of course, I left him a message. He calls me back when I’m 30 min away and says that they’re still working on it and wouldn’t be done that day! I told him I was getting it with or without AC. He said he’d get it out back together. I get there and it’s parked out back, never been touched. He lied and said that they had only removed a couple of trim covers around the engine. SO, Thursday, Friday, maybe Saturday and Monday and Tuesday….they took two trim covers off?? Ridiculous. They could’ve just been honest from the beginning. And worst thing about it all was no one was apologetic. So, I wasted 3 1/2 hours of drive time, a month without my truck with only 5,000 miles, and many headaches. Only to take it to another dealership to get it done within days. Big frustration. Very poor management.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Excellent service
by Farva on 10/02/2021Two days ago I bought a new F-450 from Jim tidwell Ford and I was extremely happy with my overall experience. My salesman was extremely knowledgeable of the product that I special ordered and kept me informed on build status and… progress.Then once delivered he took care of a bunch of paperwork so finance went smooth. The finance man over there extremely accurate and knowledgeable and quick. I highly recommend tidwell to be the place you go to special order your next Ford.Thank you, Farva, for your kind words for our staff! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Great service
by Samuel Wooten on 10/01/2021Very informative, quick and speedy service Team!Thank you for being our customer, we appreciate your kind words!
Great service!
by Kevin Ferrier on 10/01/2021Great prices and even better service!I would buy another car from Justin
by Alex A on 10/01/2021I reached out to Jim Tidwell about a truck that was posted online. The truck was not at the lot but Justin suggested for me to experience/drive a similar truck they had on the lot. Justin sent me information, photos about the truck and… answered all my questions. He was extremely responsive, knowledgeable, and professional.Thank you, Alex, for your kind words for Justin! We thank you for your business and look forward to your next visit!
Service score!
by OJA on 10/01/2021I brought my car to be serviced today, I did not have an appointment, yet they were gracious enough to squeeze me in, everyone was very polite and attentive to my concerns, the young lady at the service desk, Jordyn, went above and beyond… making sure I was comfortable while I waiting for my car, as well as giving me updates of its progress. In all I enjoyed my experience at this Ford dealer, I hope my future visits are just as pleasant! P.S. Thank you JordynThank you for your kind words for our team, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Rude service advisor warranty.
by Moe Khan on 09/30/2021Make sure to know your information Bc they will get angry for asking questions. Also, will hang up on your face while you are still talking.Thank you for bringing this to my attention. I apologize for what you experienced during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great service
by M Davis on 09/30/2021They got me in for my appointment, and I wasn't upsold on unnecessary repairs.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Amazing service!
by Jenna Stuhlmiller on 09/30/2021The service department, mainly Sandi, was fast, friendly and attentive. I was kept in the look every step of the way!Thank you for your kind words for Sandi, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Awesome customer service
by Shelly D on 09/30/2021Courtney was awesome. She was kind, respectful and knowledgeable. I appreciate her efficiency in getting me out the door and keeping me up dated in the status of my car. Thank you to Tidwell service technicians for your care and work on… my vehicle. You all are appreciated.Thank you for your kind words for Courtney, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Great Service for Oil Change and Tire Balance/rotation
by Patrick McCarthy on 09/30/2021Courteous staff, clean facilities, transparency on timeline of work; Michael was very helpfulThank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
VC and Ty are awesome. Straight to the point and super hospitable!
by Taylor on 09/29/2021Love not dealing with the typical sales strategies but just cutting through the crap to make a deal happen. I told VC what I needed and he made it happen.Thank you for your kind words for VC, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
It was good
by Dondie Orata on 09/29/2021Honestly I’m loyal with Ford and I like the service but what happens today was a little disappointment because what happened regarding the tires they said yesterday was available but this morning they said was not and need to order but they… doble check it was available. Now it was done so thanks anyway…Thank you for your feedback, we're glad your issue was resolved. Thank you for your visit!
Waste of time !!!
by Jojo on 09/29/2021Takes 5 days to find nothing !!!Thank you for bringing this to my attention. I apologize for what you experienced during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Service
by James Patricia Coleman on 09/29/2021Great experience in the service department with Triston Myers. He got my Fusion in/out quickly for an oil change. We especially appreciated it as my husband & I were busy getting chores done before my heart surgery. Honestly, getting… that one task completed made our day!😄Thank you for your kind words for Triston, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024