Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Above and Beyond!
by Rachel McClain on 11/10/2021The service department went above and beyond in communicating status of our repair for us since I has mentioned that I needed the car back by a certain date. Not only did Sandi communicate effectively, she went out of her way to call until… she knew for sure I had gotten the message that the car was ready. In the world today, that kind of focus on customer service is rarely seen. I was very impressed!Thank you Rachel for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Be ready for a good wait
by David on 11/09/2021updated 11/15/2021If you are going to wait for your car to be serviced, even an oil change, better have something to do. The waiting room is comfortable and there is a good wifi available and coffee, tea. They do have good record keeping on your car,… recalls, etc.We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Recall work appointment
by Jager on 11/09/2021Took my Explorer in for three recall issues. The young man sent me into the office to see a service rep. There was no service rep anywhere to be found. Finally Courtney Brown took charge and entered the data. Then two others showed up to… help her. Courtney got my vehicle info and then kept me posted during the day. The next day she did the same. All work was completed and thanks to Courtney for all she did.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Easy Service
by Andrew on 11/09/2021I scheduled my service package online and had the vehicle dropped off the day before. Courtney notified me as soon as my vehicle was ready and included a detailed, but easy to read report.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
As Always Great Service!
by NMCPOK on 11/08/2021Everything excellent except for their TV selections and lack of working remotes in the Waiting Room. The excellent Coffee/Tea/Water Station more than makes up for the crummy TV choices.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Great customer service 🤩
by Eva on 11/08/2021I loved the fact that they went above and beyond while serving my vehicle. I was there with my 2 children and they offered me a ride to and from the mall so my girls had something to you. Their communication skills were exceptional.Thank you Eva for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
They make life easier
by Joy on 11/08/2021Tristan and Deborah were friendly, knowledgeable, understanding and fast. I was running late and called. Deborah answered and was very professional but also warm. She offered to push my appointment back so that I didn’t feel like I had to… rush and she answered my questions, even scheduled my vehicle for a last minute detail that I requested right there on the phone. Both her and Tristan were great letting me know what to expect with time frame and pricing. I loved the ease of scheduling the original appointment online and even more how accommodating they were with my last minute request and tardiness. Thank you!Thank you for your thoughtful review, Joy. We're glad to hear you had such an outstanding experience working with Tristan and Deborah. Please let us know if we can ever assist you again in the future!
Home Run
by Tim K on 11/08/2021I came in for a oil change and tire rotation. Michael was extremely courteous and when I notified him that I was trying to get to the World Champion Atlanta Brave’s parade he said he would do his best. Well I made it to the parade. Michael… hit a home run in my book and Jim Tidwell Ford is lucky to have someone who still thinks of the customers. Thank you Jim Tidwell Ford and thank you Michael.Thank you, Tim for the positive review. We're glad that you had an excellent experience with Michael during your recent service visit. We look forward to your business with us again!
Service stars
by Bcamp on 11/07/2021Always a great experience at Tidwell. The service techs are great. We had extenuating circumstances coming to pick our car up. The yech sent an Uber to help us out. Very much appreciated.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great service even at 7am
by Malia Hafer on 11/07/2021Everyone was super nice and helpful!Thank you for being our customer, we appreciate your kind words!
Great communication!
by Janet K on 11/07/2021Michael was great from beginning to end. Took my information Saud it would take about an hour and half. Took a little bit less. He came and talked about the recommendations instead of just responding to the text message. Very polite and… helpful.Thank you Janet for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Very professional
by Phil on 11/06/2021Professional, fast, friendly, …. Ford service as expectedThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Relaxed atmosphere yet professional service
by Fusionfan on 11/05/2021Michael G.’s attentive service and willingness to answer all my questions was a breath of fresh air and assured me that my car was in good hands. He was down to earth and conversational in his approach to providing the service needed. I… appreciated the other team member (can’t remember name) making sure the interior of car was protected. Both were friendly and ready to serve as soon as I entered the service area. The personalized communication via email and text before and after my appointment was informative and timely.Thank you for being our customer, we appreciate your kind words for Michael. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Oil change
by Jeff miller on 11/05/2021Service was great but the lift driver was horribleThank you for the feedback. We thank you for your business and look forward to your next visit!
Important Service Call
by Christopher Bailey on 11/05/2021Phenomenal customer service. Very pleasant ordealThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Listening to details
by ML on 11/04/2021Brought in for recall check and was kept informed of statusThank you for being our customer, we appreciate your kind words!
Oil change
by Steve N on 11/04/2021Fast and courteous.Thank you for being our customer, we appreciate your kind words!
Another Great Service
by Warren on 11/04/2021My service was completed ahead of the scheduled finish and I was updated throughout on the status of the work. Great job!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service!
by Mercedes on 11/03/2021The waiting room was clean and very nice! The young lady who helped me was very helpful.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Satisfied customer
by David Walkup on 11/03/2021from the initial phone conversation , drop off, and to actually picking up the vehicle, The experience was great. Jonny Streetman was very professional and great to work with. I would recommend a Jim Tidwell to everyone I know.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
"The works"
by Susan on 11/03/2021My favorite service is "the works". Great price. I like to wait for the service work to be completed. I can bring a snack, enjoy free coffee, and watch TV while I wait...I know the work will be finished in a timely manner.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024