Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Thank you Chris and Sandy
by NJ on 11/03/2021Started the service with Chris. He was extremely helpful and patient with my calls and e-mails. He handled everything for me from calling insurance and setting up a rental. I am extremely grateful for all he has done. Thank you Sandy for… being such a warm and friendly person. Thanks for reaching out to me.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
110% recommended, excellent service and great to customers.
by Jorge Fernandez on 11/02/2021Everything positive, nothing negative to say. Amazing people works at the service department.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
They did a great job.
by David on 11/02/2021They were very professional and fast.Thank you for being our customer, we appreciate your kind words!
Great used car experience.
by Bradley on 11/01/2021After weeks of searching for a solid used car for my son to take to college we ran across a great used BMW at Jim Tidwell. Steve was exceptionally helpful and easy to work with and helped to shepherd us through the process. From the test… drive to the to the finance to the delivery everything went very smoothly. Even when the ABS light came on during the test drive they took care of getting it fixed - even sending it out of house to the BMW dealership for repair - without adding to the cost.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Low key sales
by Clayton on 10/31/2021Friendly and helpful.Thank you for being our customer, we appreciate your kind words!
Service
by Steve Sieracki on 10/30/2021Quick service!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Quick work.
by John Wade on 10/30/2021Great job.Thank you for being our customer, we appreciate your kind words!
I’m not into catchy crap
by Walter Scott on 10/28/2021Tidwell, in the present times, with lack of qualified personnel and non-delivery of parts, does a great job.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service Department
by Baldy on 10/28/2021Service Department is well organized, and work is completed in a timely manner. Staff is friendly.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Don’t expect quick service
by Landon on 10/27/2021I set up an appointment for a few things to be taken care of with my car 3 weeks in advance, and it still took them nearly 2 weeks to take care of my car. All without any updates or notifying me of what my car needed. I had to call them to… get updates. It took a week and a half just to get an estimate as to when my car would be done, and I had to call and get it. Not coming back, I would rather work on my car myself than deal with them again.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Roof rack cover Recall
by Jim on 10/27/2021Candace Waterman was very helpful and addressed all of my service issues.Thank you for your kind words for our staff, we appreciate it!
Service
by Kathy Morris on 10/27/2021Service representative Sandi rendered great Customer service. She addressed my concerns in a professional matterThank you for your kind words for our staff, we appreciate it!
10K mile scheduled Maint
by Ben L on 10/27/2021Prompt service; discounted price; good system and processes. Definitely recommend Michael Guittar, service writer.Thank you for your kind words for our staff, we appreciate it!
Ford strong
by Clarence Scriven on 10/27/2021Good customer 👍 service i would recommend this dealership to my family and friends.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great Customer Service
by Hayley on 10/26/2021The service person that took care of my car was fast, friendly and helpful. Great Service today. Thanks HayleyWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Went above and beyond
by Johnny m on 10/26/2021David Edmond (salesman) went above and beyond to get me into the car I wanted!!Thank you for your kind words for our staff, we appreciate it!
How do you “forget” about a customer in for service
by Jon Loewer on 10/26/2021I made appointment for oil change, fuel filter, and service on a recall. First Chris the service writer is great. I checked in, and went to wait. Chris said 2-3 hours. As it passed 3.5 hours I went looking and Chris was at lunch. At 4 hours… I went in search of Chris or anyone. Chris returned about that time and went to check. Can you believe they had done NOTHING on my truck. Then they wanted me to “wait” to do it. I left but returned as I had to get the recall at least. Chris made sure it go on the lift immediately and made the tech change the oil while it was on the lift. (Usually it’s on 2 separate lifts). And was then told “they didn’t even have my fuel filters. I spent $90,000 for this truck, I regret buying it as it’s been issue after issue. I’ll never buy another Ford!Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Jeremy Smith General Manager jsmith3@Group1Auto.com
Excellent Service with prompt repair and kept me updated
by Steve W on 10/25/2021Best service I have had in many yearsThank you for your kind words! We are thrilled that you had a pleasant service visit!
Excellent service
by AC7437 on 10/25/2021We arrived late at the Dealership on Saturday evening and was still able to test drive the vehicle and secure it for payment the following week. Kevin Spaghetti was awesome!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Friendly service
by James Allen on 10/25/2021I did the WORKS package. It was a good value. It took about 2-3 hours. Friendly and professional service.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Very polite, good service!
by Thuy Vo on 10/25/2021Good honest work, considerate about my needs, didn't try to oversell, just did exactly what I needed to be done. Highly recommend this place.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024