Jim Tidwell Ford
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Dealership Service Review
service Rating
Recall work appointment
Written byon 11/09/2021
Took my Explorer in for three recall issues. The young man sent me into the office to see a service rep. There was no service rep anywhere to be found. Finally Courtney Brown took charge and entered the data. Then two others showed up to help her. Courtney got my vehicle info and then kept me posted during the day. The next day she did the same. All work was completed and thanks to Courtney for all she did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/04/2022
Dealer Response
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
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