Jim Tidwell Ford
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Dealership Service Review
service Rating
Above and Beyond!
Written byon 11/10/2021
The service department went above and beyond in communicating status of our repair for us since I has mentioned that I needed the car back by a certain date. Not only did Sandi communicate effectively, she went out of her way to call until she knew for sure I had gotten the message that the car was ready. In the world today, that kind of focus on customer service is rarely seen. I was very impressed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/04/2022
Dealer Response
Thank you Rachel for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
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