Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Knowledgeable, Friendly and Courteous!
by Raptor Owner in Marietta on 12/24/2021Candice and Michael were fantastic partners for getting my truck serviced. They were fast and efficient, even on an incredibly busy day just before Christmas! Thank you!!Thank you for your kind words for Candice and Michael, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Sandi!!!
by Jim Hardee on 12/24/2021My service advisor Sandi is the best. Diagnosed a difficult problem and even helped save me some money on the repair. Thanks to her.Thank you for your kind words for Sandi, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great service … lousy scheduling process
by Jonathan Pierson on 12/24/2021My oil change was done very well, with insightful evaluation commentary. My Service Agent (Matt) was very helpful. However, I scheduled my service twice: the first time, I arrived after having scheduled through the Ford app and was told… I would have to wait 2 hrs. Then, I was told to reschedule for a different day if I wanted less wait time; so I tried a second time (the next day) and even called the Service Line to confirm minimal wait, however, Upon arriving was told there was a 1.5-2hr wait. What is the point of scheduling an appt. I am on the verge of switching dealerships/service departments because of this major flaw in scheduling mechanism/process. Pls remedy quickly! Thanks. JPThank you for your kind words for Matt, and we appreciate the feedback regarding scheduling a service appointment! We are thrilled that you had a pleasant service visit!
Horrible.
by Chelsey elliott on 12/24/2021I have taken two that I have bought from theme the last year I’ve had nothing but issues. This was the last time I’m taking my car thereThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Michael is so helpful.
by jojo on 12/23/2021Michael is such an asset to the dealership. He makes sure you are attended to promptly and helps you with those beyond you’re asking.Thank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Haley Pope
by Brad on 12/22/2021Haley Pope was very helpful and friendly.Thank you for your kind words for Haley, we appreciate it!
Pleasant Experience
by AA on 12/22/2021Easy to obtain appointment and service. Friendly staff..Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
RS Purchase
by Johnny on 12/22/2021It was a great experience. The sales team knew what they were doing and financing made sure I got the best rate they could get for meThank you Johnny for your kind words for our staff! We are thrilled that we provided you with a great car buying experience. Congratulations on your new car!
Professional service
by Tom Mitchell on 12/22/2021Sandra Ortiz was amazing! This was my first time to the dealership since I am new to the ATL area. She was very professional and took care of my service needs quick. Thank you Sandra for being amazing at your jobThank you for your kind words for Sandra, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Scheduled maintenance
by Ken C on 12/22/2021Haley did an excellent job getting me signed in as well as when I picked up my vehicle. She was very please and thorough. The only negative was that my steering wheel was dirty . I realized it when I got back to work and my hands were… black. Other than that it was a pleasure having Tidwell service my vehicle.Thank you for your kind words for Haley, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great people and repair work, but very poor phone system!
by Scott S on 12/21/2021The service advisor we had, Candace, was excellent... friendly and helpful. Also, the work performed on the car was well done. However, when I tried to call the service dept to check on the status of my car, I was on hold for about 15… minutes and then I was hung-up on...Three times! After a total of nearly 30 minutes on hold, I finally talked to a human. Very poor! This area of their business needs improvement.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
My New Home
by Steve Head on 12/21/2021Everyone was very nice and pleasant for 7 o'clock. The service advisor very helpful (2768 Sandra Ortiz)Thank you for your kind words for Sandra, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great customer service!
by Hilary on 12/21/2021Easy to schedule, nice waiting area, great customer service!Thank you for being our customer, we appreciate your kind words!
Get ready to wait
by Mike on 12/21/2021Fantastic dealership I feel sorry for the the service reps . Service takes way to long. Oil change-2hrs, dif service, brakes another 3 hrs. All while waiting.Thank you for the feedback regarding our service completion tie. We thank you for your business and look forward to your next visit!
Not So Ever Pleased
by Murray on 12/18/2021I personally didn't have a good experience. But the sales people were great. The service to fix cars was terrible. Having my car there for 2 weeks and not even 24hrs my car is doing the same thing that I brought it in for? Unacceptable...Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Michael Guittar was very helpful and completely aware of my situation.
by Mickey Chadwick uu on 12/17/2021I enjoyed working with Michael Guittar. He was respectful and knowledgeable.Thank you for your kind words for Michael, we appreciate it!
Not returning
by B Dimmel on 12/16/2021Appointment on 7am Thursday for two recalls and did not receive text, email, or voicemail until following Monday at noon. I called multiple times the initial three days to make sure my information was correct incase of miscommunication.… Info was fine but couldn’t reach anyone to give me an update on the car. Monday comes and was told the inspection was done and additional repairs are needed creating more days. I was told the dealership was unsure what happens during the four days my car sat on the lot. The manager said he would contact me Tuesday or Wednesday when parts came in and to get a replacement replacement car if needed which never happened. One week after Monday, the car is ready with everything done and I have been out of a car for almost two weeks. I was given $100 off payment with no additional info about my car other than it was completed. Way too much of a hassle and lack of communication.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Oil change and new tires
by JRM on 12/16/2021Came in for oil change but knew I needed tires. They gave me a price for tires which I compared to others while they did the oil change. I was able to find the same tire for a lower cost at a discount store. Tidwell matched the discounters… tire price so I bought four tires and was out in about 90 minutes. They stood by their tire price-match advertisement!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Rep made experience tolerable!
by Chanel P on 12/15/2021I brought my car in to be serviced for a recall, but hadn’t been told ahead of time that it would need to be left with them for 2 days, so I opted to reschedule, as I wasn’t prepared. I had them look into another issue I was having and was… told to do the check would take about 30 minutes and the fix about 2 hrs. I was prepared to stay for 2-3 hours, so no worries there. Needless to say this turned into a 5-6 hour wait that resulted in my car never being fixed the same day. I returned the next day and my rep, Hayley (who was amazing both days) did everything she could to cut down time for my wait. While I still ended up having to wait close to 2 hours, it felt better knowing that she had done her best to try to expedite the process, even down to removing the packaging from the product that was needed for my vehicle. She was very communicative with me throughout the process from beginning to end and never showed frustration, which in turn helped me stay relaxed. I’m overall not happy with how long I had to wait or lack of communication upfront about what was needed for a recall service, but that takes nothing away from the experience Hayley provided. She completely shifted my view of my time and I’m thankful for her kindness.Thank you for your kind words for Hayley, we appreciate it! We are very happy to hear that she was able to provide you with great service visit!
The works oil and tire rotation
by Edge Sport on 12/15/2021Made an appointment on same day for 3 PM for “The Works” oil change and tire rotation service. Was greeted and taken excellent care of by service advisor 2754 Hayley Pope. Extremely please with the service and dealings with Ms. Pope.Thank you for your kind words for Hayley, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Service
by Steve on 12/09/2021Made an appointment for an oil change and it took a little over 2 hours to complete. Seems like pretty slow service.Thank you for the feedback, Steve. We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024