Jim Tidwell Ford

Appointment on 7am Thursday for two recalls and did not receive text, email, or voicemail until following Monday at noon. I called multiple times the initial three days to make sure my information was correct incase of miscommunication. Info was fine but couldn’t reach anyone to give me an update on the car. Monday comes and was told the inspection was done and additional repairs are needed creating more days. I was told the dealership was unsure what happens during the four days my car sat on the lot. The manager said he would contact me Tuesday or Wednesday when parts came in and to get a replacement replacement car if needed which never happened. One week after Monday, the car is ready with everything done and I have been out of a car for almost two weeks. I was given $100 off payment with no additional info about my car other than it was completed. Way too much of a hassle and lack of communication.