Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Fantastic service!!
by Melissa on 12/09/2021This was probably the best and easiest car purchase that I have ever done. Great service and no hidden fees or addons!! I was extremely happy with my trade in and feel like I was given a great value for my vehicle. I will definitely do… business with them again.Thank you for the review, Melissa! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Appreciate good service
by Tom on 12/09/2021Accurate estimate was provided, received text updates and was called when my car was ready.Thank you. We're glad that you had an excellent experience with your recent service visit.
SHO Swrvice
by Gary Genet on 12/07/2021Very good communication. Been using this dealership for 15+ years of great serviceThank you Gary for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
10,000 Mile Service Experience
by Terry from Canton on 12/07/2021I took my Mustang to Jim Tidwell Service for its 10,000-mile service. I used the online service appointment booking function, which was intuitive, simple and fast. I told the service manager that I would wait on my vehicle. The service… manager was very courteous, and the car was finished within an hour with total charges being less than I expected. Overall, it was a very good customer experience.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Ford review
by Pgg on 12/04/2021Service rep Tristan was very courteous, professional & thorough. He also kept me informed of the progress of my car.Thank you for your kind words for Tristen, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Absolutely great service!
by Appreciated Customer on 12/04/2021They treat you like a customer needs to be treated plain & simple they listen & take your vehicle concerns seriously. And there prices are truly reasonable.. Tristan in service was just absolutely GREAT!. THANK YOU !Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Bunch of [non-permissible content removed]
by Vinny on 12/04/2021The service rep is [non-permissible content removed], first she tells me my car will be ready the same day 2h pass I get a call from her saying her technician said he won’t get to it tell the next day. I also had to pay for a rental out of… pocket. The next day I call around 10am left a voiceMail never got a call back so I decided to call back at 11am she picked up assured me that my car is still been worked on, I asked her when will it be ready she said in the afternoon. I called back around 1:53am she said the technician is still working on your car and that I see him working on your black Ford Explorer I said I’m sorry but I don’t drive a black explorer she then said dark grey I said not even close mine is silver she said give me a few minutes lemme go check. Came back and said he will work on it now. I got a call at 4pm she said your car is ready for pickup. When I picked up my car I reviewed the dash cam video my car was never touched on the first day second day they started working on the car at 2:15pm and the car was parked back at 3pm moral of the story why make me pay for a 2 days Rental when my car was only been worked on for 1h. This dealership is full of [non-permissible content removed].Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
10,000 mile service was great.
by Mike R on 12/03/2021Called for an appointment and got scheduled in a half hour later. Staff is friendly and helpful. Was taking an little bit longer than expected because the tech found a nail in my tire and fixed it! Nice that they have nice waiting area with… coffee and tea. Having some computers to access the web is a great bonus feature. Thank you Tidwell Ford!Slow but good
by BILL BORDEN on 12/03/20211pm appt for an oil change. Drove out at 3:25pm. A bit excessive for an oil change but the advisers were as helpful as they could be. Corporate’s website just stacks the appts. Calling local next timeJordyn is awesome!
by Keith Dunn on 12/02/2021Jordyn (Service Advisor) is an absolute pleasure to work with and truly goes above and beyond on a regular basis for all of her customers.Service staff personnel were great.
by MikeH on 12/02/2021TIDWELL did a great 12k oil/filter/tire rotate/brake/ wiper blade checkup. The service took 1.5 hours as stated I'm appointment drive up and discussion with service manager. As I have the Premium maintenance plan my cost was $0. Waiting… area was clean, great coffee service and WiFi was provided.Tidwell Ford service review
by Arthur Clement on 12/02/2021I was able to easily schedule the service work at Jim Tidwell Ford. The work was completed in two hours as promised.Needed Help
by Nita on 12/02/2021Former resident Cobb County but now live 2 hours away. Had an unannounced tire blow last evening on I 575 . Called Jim Tidwell Ford Kennesaw immediately the following early morning. They found the correct tire size ( tire size not in… stock ) but had the tire there in 2 hours from my call and I was on my way home after that install.. thank you Billy in parts and Triston in ServiceJonny is amazing to work with.
by Reed on 12/01/2021Greatly appreciate the professionalism and courtesy. Jonny is a great individual to work with. Always a pleasure to bring my truck for service to Jim Tidwell and JonnyExcellent
by Edy on 12/01/2021Thanks Johnny my car’s back to normal.Repair to remember
by Jerry Pritchett on 12/01/2021Sandy did an excellent job in handling our automobile repair.Another Satisfied Customer 😃👍
by GO DAWGS on 12/01/2021I met with new Service Advisor Haley Pope at Jim Tidwell Ford in Kennesaw GA. She was very knowledgeable and polite with questions and concerns I had with my F-150 Truck. She even took the time to show me a part under the hood next to my… engine before I left. That was cool. 😎👍Great service!
by Mike on 11/30/2021I worked with Sandi Ortiz an she was great! she communicated with me throughout the entire process an kept me updated throughout. I took my car in for an airbag recall an for a driver's side replacement door handle“The Works”
by Charlie and Zandra Coles on 11/30/2021Got “The Works”, which is the oil change, tire rotation, etc. There was some confusion as to the wheel lock key and it’s location. Service department did not perform tire rotation. I questioned the service rep and he profusely apologized… and had the service department perform the rotation. He, also, gave us a free “Works” on our next oil change. Thank you so much!Super Service!
by Robert Douglass on 11/30/2021They listen! My service rep, Michael Guitar, was really on the ball. He was able to field all of my questions/concerns quickly and accurately.Excellent customer service
by Ruby F250 on 11/29/2021Came in for routine service/oil change. Original service rep was Chris Merideth and we found out he was no longer with Tidwell. We had the PLEASURE of working with Michael Guittar. WOW what a difference in service advisors. Michael was… attentive, communicated what needed to be done, called when vehicle was ready and did a followup call to make sure we were picking up our vehicle. Michael is definately an asset to your organization.
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024