Jim Tidwell Ford
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Dealership Service Review
service Rating
Great service … lousy scheduling process
Written byon 12/24/2021
My oil change was done very well, with insightful evaluation commentary. My Service Agent (Matt) was very helpful. However, I scheduled my service twice: the first time, I arrived after having scheduled through the Ford app and was told I would have to wait 2 hrs. Then, I was told to reschedule for a different day if I wanted less wait time; so I tried a second time (the next day) and even called the Service Line to confirm minimal wait, however, Upon arriving was told there was a 1.5-2hr wait. What is the point of scheduling an appt. I am on the verge of switching dealerships/service departments because of this major flaw in scheduling mechanism/process. Pls remedy quickly! Thanks. JP
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 01/03/2022
Dealer Response
Thank you for your kind words for Matt, and we appreciate the feedback regarding scheduling a service appointment! We are thrilled that you had a pleasant service visit!
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