Jim Tidwell Ford
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Dealership Service Review
service Rating
Great people and repair work, but very poor phone system!
Written byon 12/21/2021
The service advisor we had, Candace, was excellent... friendly and helpful. Also, the work performed on the car was well done. However, when I tried to call the service dept to check on the status of my car, I was on hold for about 15 minutes and then I was hung-up on...Three times! After a total of nearly 30 minutes on hold, I finally talked to a human. Very poor! This area of their business needs improvement.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/05/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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