Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Service well done once again!
by Kim Snyder on 02/26/2022The service department at the Marietta Ford location is awesome. The representatives are friendly and professional. I’ve never had a negative experience. Thanks Michael for always taking great care of me and my carThank you for your kind words! We are thrilled that you had a pleasant service visit!
Not great
by Josh Wolf on 02/26/2022We had two issues we needed resolved, one open recall, one warranty issue. I planned to go ahead and have the oil changed while it was there for the other two things. Our salesman said he spoke with the service manager and I could call him… and they could have wrapped up while we waited. I called numerous times and the service manager never answered. I ended up calling the general number and arranged an appointment for the above task. I explained that my wife would be waiting and he said it wasn’t an issue and could be wrapped up while she waited. We had a sick child and had to reschedule, I schedule an appointment for Saturday 2/26/22 and note the same items addressed above. We drove 45 minutes for the woman to now tell me it will take several days because the warranty guy and recall guy weren’t there and each task was going to be performed by a different person and it would be Monday before they were in. Ironically the only thing they could do was the paid job of the service, not the recall or warranty. If you value clarity and your time, go to another Ford dealer. I understand some things take time, but at no point was this going to be a several days long procedure until I was already there.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Not the typical dealer experience (and that’s GOOD)
by EV Lover on 02/26/2022Everything was very straight forward, honest, and professional. I did not finance through the dealer, but they were willing to work with my credit union to make things work in my favor. I generally do not like dealerships but this was a… very positive experience.Thank you for your kind words! We are thrilled that you had a pleasant sales visit!
Jim Tidwell is the best dealership around.
by Jonathan P on 02/25/2022The entire team at Jim Tidwell Ford is so awesome. I have bought several cars here and it gets better every time. Oscar is the best salesman, hands down. The General Manager Jeremy is so nice and makes sure everything with your purchase… goes great. I would highly recommend Jim Tidwell Ford to anyone needing a new car or truck.Thank you for your kind words! We are thrilled that you had a pleasant sales visit!
Great Service!
by Bryan Fowler on 02/25/2022Speedy service. In and out. Great communication. Kudos especially to my very friendly advisor.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Always does good work
by JE on 02/25/2022We bought our Ford F-150 there in 2002. Not driven full time because of a company truck. Our truck still looks & runs great. All service done at Tidwell Ford. We also appreciate the coupons they had.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Customer Experience
by Chanoa Merrick on 02/24/2022My service advisor was Candace Watwrman and she deliver exceptional service! When I took my car in, she listened intentionally of all the issues I had going on with my truck, then she repeated ba k to me each item I said. She was sure ti… get me a rental because they had to keep ky truck for 2 weeks. During the 2 weeks, Candace called me throughout the weeks of what was going on with my car and to let me know she extended my rental each day! Thank you Candace for a great experience and your service!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Best service center
by Chef Eva on 02/24/2022Great customer service they go above and beyond. I originally was going to wait while my oil change was completed but when I got there I needed to grab a bite. They ordered a Lyft for me to go to get some food and another one to bring me… back. They are so professional and welcoming. I'll be back for my next service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Awesome
by Larry on 02/23/2022Thank you Triston Myers for ALWAYS being so helpful and wonderful!!! Pleasure to work with you . You make the trip to the dealership Worthwhile Thanks for all you do.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Courtney is the best
by Demetrick King on 02/23/2022Courtney was so helpful with my car getting work done to it kept me updated showed genuine care about me getting my car fixed in a timely manner because of her I would being my car back thanks CourtneyThank you for your kind words! We are thrilled that you had a pleasant service visit!
Average experience
by Jane doe on 02/23/2022Dislikes: Purchased a truck. Sales personal assumed my husband was going to be the main driver. Also asked if I needed help getting the truck out of a tight space. My husband was asked what he does for a living. A conversation starter.… Totally fine but I have a really good job too. The truck was for me. I didn’t need help. I didn’t like the assumption that my husband was the breadwinner. Likes: Outside of the slight sexism, everyone was nice and professional. I don’t think anyone meant anything of it.Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Warranty Recall
by Zett Quinn on 02/23/2022I couldn’t be more pleased. The Service Dept did an excellent & professional job handling my warranty recall. I was in & out within 1 day. Kenneth Sims & his Team took great care of me. Thanks so much!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Thank you!
by NJ on 02/22/2022I was able to schedule an appointment that was convenient for me. Vehicle maintenance was done quickly and efficiently. Received vehicle within the given time frame. All my requests were honored. Thank you Sandi and the technician who… serviced my vehicle. You are all awesome!! Would definitely recommend this location.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Service advisor was great.
by Dougbq on 02/22/2022Advisor was great. Not real happy with the rest of the department. Told them problem was intermittent. They only drove the car 9 (!) miles and said they couldn't duplicate it. I am not happy. They are now trying to make it right. Service… manager offered to go driving with me tomorrow to see it.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Fabulous Service
by Stacie on 02/22/2022Haley was amazing, quick and efficient with wonderful communication.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
My experience.
by Oliver on 02/21/2022Johnny, our service advisor, was very informative all the way through the process. The part that we need was on back order but since Johnny had told us ahead of time that that might be an issue, we were already aware. The process turned out… as expected.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Key Replacement
by LP on 02/19/2022They got down to the bottom of it and did good business.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Positive attitude but wasted time
by Disappointed Customer on 02/19/2022The more I go to get my car service the more time I have to spend. I've never had to wait 2.5hrs for an oil change and tire rotation with an appointment. I was told I would be in and out in 1hr at the most. Very disappointed on the time… wasted. I do appreciate the attitude of one of the service members who attempted to see what was taking so long. I do not forsee myself returning anytime soon.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
2/19/22
by Padre on 02/19/2022Came by for an oil change dropped the car off got a complimentary Lyft ride back and forth to the dealership picked up my car the rest was history, good service not too long of a wait. And the service advisor gave me a coupon as wellThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great service
by Lena on 02/18/2022Service rep was kind and kept communication open. Explained cost, time frame and issue. Great service all togetherThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
2006 F-150
by Stan on 02/18/2022Performed major repairs to my 15 year old F150. Tune up , brake overhaul, sway bar, etc. Now it drives like a new truck.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024