Jim Tidwell Ford

We had two issues we needed resolved, one open recall, one warranty issue. I planned to go ahead and have the oil changed while it was there for the other two things. Our salesman said he spoke with the service manager and I could call him and they could have wrapped up while we waited. I called numerous times and the service manager never answered. I ended up calling the general number and arranged an appointment for the above task. I explained that my wife would be waiting and he said it wasn’t an issue and could be wrapped up while she waited. We had a sick child and had to reschedule, I schedule an appointment for Saturday 2/26/22 and note the same items addressed above. We drove 45 minutes for the woman to now tell me it will take several days because the warranty guy and recall guy weren’t there and each task was going to be performed by a different person and it would be Monday before they were in. Ironically the only thing they could do was the paid job of the service, not the recall or warranty. If you value clarity and your time, go to another Ford dealer. I understand some things take time, but at no point was this going to be a several days long procedure until I was already there.