Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Service dept
by Karen newton on 02/18/2022The service was fast and everyone was so polite.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great service.
by Ron on 02/18/2022I appreciate everything the service dept. did for my vehicle. Great personnel.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Overall Good Experience
by J Smith on 02/18/2022Jonny was very helpful and kept me up to date throughout the diagnosis and repair of my F150. Repair work quality was good as usual with this Dealership.Thank you. We're glad that you had an excellent experience with your recent service visit.
New life to an old freind
by Robert on 02/17/2022Jonny in the service department is top notch. He managed to get the car done sooner than expected and at a lower price while still using genuine Ford parts. Very pleased with the quality of work.Thank you for your kind words for Jonny, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great service!
by Wes on 02/17/2022The attendant was knowledgeable and polite. He gave me a reasonable estimate of the time it would take. My vehicle was ready much sooner than I expected!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!
Great service!
by Alexis on 02/17/2022Will continue to use Jim Tidwell instead of any other location for my Ford Bronco! They had great communication throughout the entire time they had my vehicle. Very easy to schedule appointments online and in person! Will return for any of… my service needs!Thank you Alexis! We are thrilled that you had a pleasant service visit!
Tidwell Impresses
by Dean Alford on 02/16/2022I scheduled an appointment online to have an Oil Change Service with ease. When I pulled up at Tidwell they immediately greeted me and got my truck written up for the Service I needed and also was going to address a problem I had with the… leather on the drivers seat that was wearing incorrectly due to no fault of my own. I was not there very long when I received notice my truck was completed and and met with the Service Manager who said he would work on getting my seat taken care of. All in all a great experience.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Been going for years
by PL30066 on 02/16/2022I’ve never had a bad experience with these guys with regards to sales, service, and even some bodywork to fix a few self-inflicted dents. Always professional and never any surprises when it’s time to cash out.Thank you! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!
Watch out!
by Ladeebug on 02/16/2022I had called the day before for an estimate. So, I decided to have my work done at Tidwell. After they were done, the price was three times the quote. I have determined all dealerships are ripoffs. You just can't trust them. Never again.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Used but never used!
by Belinda on 02/15/2022Really a smooth process... found an almost new vehicle on line. Inquired about it an Varun Chopra was on it! Made the entire process so easy and made me feel like I was buying something brand new off their lot.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Good service
by Wayne on 02/15/2022Kaylee was very friendly and helpfulThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Company van
by Diane on 02/15/2022Service advisor kept me up to date and payment was super easy.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Professional, communicative and efficient.
by Ian Coats on 02/15/2022Dropped of my truck for a misfire issue. Service advisor Chrissie was awesome. Even though it took a little longer to fix than expected, I was kept up to date through the process and able to plan accordingly. My 2011 F-150 King Ranch has… 172,000 miles and is running like brand new again!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service
by Janice on 02/15/2022Service was done within couple hours. Very satisfied.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
The Works Service
by LHW on 02/15/2022Greeted when I pulled my truck in the bay. Let me know an estimated time. Very polite and professional.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service manage great. Service terrible
by William p on 02/12/2022Went in for a tire rotation and oil change. Tire rotation was said to be done but it was not. When I called back they said the tire tread looked fine so we didn’t rotate. That is not how tore rotations workThank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Gffg
by Kelly English on 02/12/2022I had to wait for my oil change almost 3 hours. Was pretty aggravated but they made it up to me and everything turned out okWe look forward to your business with us again!
Great service
by King B on 02/11/2022This was one of the most quality services I’ve ever experienced with this dealership!! They were extremely detailed from the approach of my drop off up until it was complete for pickup. I was very pleased with how quickly and in-depth the… customer service was. I was told my vehicle was going to be a 2 & 1/2 - 3 hour wait due to the busyness of vehicles and my completion time ended up sooner than expected, even honored my customer coupon!! Lol. Again great job by Jim Tidwell and their entire staff!!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service on Ford Escape
by Abbey on 02/11/2022Johnny was very helpful and provided prompt follow up on the service of my car. I really appreciated the frequent communication!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service and excellent communication!!!
by Daniel Wilburn on 02/11/2022Very friendly and great service. You can tell the people enjoy working here as they take pride in their work.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
All around awful experience
by Michael James on 02/10/2022Issues with every aspect of the service. Timelines, communication, truthfulness, accurate bill, properly fixing the car, completing requested work. This dealer is clearly too busy for more work so I will gladly take it elsewhere.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024