Jim Tidwell Ford
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Dealership Service Review
service Rating
Positive attitude but wasted time
Written byon 02/19/2022
The more I go to get my car service the more time I have to spend. I've never had to wait 2.5hrs for an oil change and tire rotation with an appointment. I was told I would be in and out in 1hr at the most. Very disappointed on the time wasted. I do appreciate the attitude of one of the service members who attempted to see what was taking so long. I do not forsee myself returning anytime soon.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 02/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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