Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
New Lexus NX
Thermostat
by Tim on 02/12/2024Replacement of thermostat on my RX 2017 went smoothly. Richard Brown was courteous, informative, and timely. Good experience. 😀Tim, Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that Richard provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Regards, Don Nelson - General Manager
Lexus Newby
by Jane on 02/09/2024Our salesperson, Alec Lizell, was very helpful in making sure we got the deal we wanted. He was very professional, yet friendly as well. He was patient and allowed us to test drive a couple of different models and gave input in helping us… decide which one to select. All this while not being pushy.Jane, thank you for sharing the positive experience you had with Alec! We are glad that he took great care of you. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Regards, Don Nelson - General Manager
Great Cistomer Service for a Dead Battery
by Jane on 02/09/2024Danny Rusinik arranged the assistance needed to replace a dead battery in my Lexus parked in my garage. My schedule was very tight and he made the service effortless on my end. He has always provided top-notch service for me.Jane, thank you for your excellent review! We are happy to hear that Danny took great care of you and your Lexus. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager
Ryan review
by John H Ryan on 02/08/2024Jeff Smith was very helpful in finding the perfect car for our family. Never pushy but always kept us informedCongratulations on your new family car, John! We're thrilled you enjoyed a pleasant and supportive buying experience with Jeff, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager
My 10,000 mile service
by Tim Eriks on 01/31/2024Bought my 2023 RX350 last year, while on vacation. My experience at Germain, so far, has been outstanding! Jackson Kirby was my consultant and he was an absolute pleasure to work with.Tim, Thank you for your positive review! We are so glad that Jackson took great care of you with your Lexus RX 350 purchase. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with! Regards, Don Nelson - General Manager
Great experience
by Island Pickel on 01/26/2024Jackson Kirby is the King of customer service! Always prompt and professional.Thanks for the positive review of Jackson! Jackson is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus! Regards, Don Nelson - General Manager
Very Satisfied
by PJM on 01/23/2024Very efficient. Emphasis is on the client. Don’t waste my time. John Mccloskey has been consistent over the years keeping my car in peak conditionThank you for telling us why you like working with John! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment. Regards, Don Nelson - General Manager
Eight years of great service on multiple cars
by GAZ on 01/22/2024Always courteous and considerate of your time work always done properly wonderful place to do businessGAZ, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. Regards, Don Nelson - General Manager
We are a lexus family.
by Diane Newhouse on 01/22/2024They care about their customers. Their service department is very helpful in finding appointments quickly. I have never had to wait long for an appointment. I have also just driven in to their service line and they have helped me right… away like putting air in my tires.Hi, Diane! Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve your family well. Please get in touch the next time we may be of assistance. We're always here for you! Regards, Don Nelson - General Manager
Excellent- bravo
by Cortina Bridget on 01/16/2024Works with youCortina, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with 5-star service. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Regards, Don Nelson - General Manager
Worth a second visit
by Darth Gator on 01/13/2024Saw a vehicle online that was worth checking out and although I had a bad visit to this dealership in the past, went in for a second try. This time our salesperson, Tina Catrucco, was helpful, knowledgeable, and let us assess the car… without the usual pressure. She made it a positive experience and we were glad we came in.Thanks for taking a moment to give us the highlights of your dealership experience with Tina! We're delighted she was committed to your complete satisfaction. Thank you for giving Germain Lexus another try! Regards, Don Nelson - General Manager
Thumbs up
by Jim Straw on 01/04/2024All went well. Scott Joiner was an excellent Service Advisor to work with. We had purchased the car recently in Minnesota. Scott looked at the history of our car the day prior and was well prepared with his recommendations.Thanks for letting us know how satisfied you were with Scott's assistance, Jim! We're glad he provided you with his utmost support and insight on your new vehicle. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager
First Time Service
by Randy Tedhams on 01/04/2024First time to Germain Lexus for service. Very impressed. They were very courteous & completed the work in a timely manner. Our consultant, Hector Perez was most helpful & knowledgeable. A very pleasant experience.Randy, thanks so much for your thoughtful feedback! We're glad Hector handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Don Nelson - General Manager
Once again. Great service with an excellent knowledgeable service rep.
by Ken Estelle on 01/02/2024Immediately offered a loaner, very attentive to all details. Alex DePew is my service representative and is a value to GermIn Lexus.Thank you, Ken! We're pleased you had another great service experience with us, and that Alex made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit. Regards, Don Nelson - General Manager
Spark plugs, transmission fluid wash, new tires
by Gary Strell on 01/02/2024Scott Fielding went above and beyond to help me. Was very kind and curious. Very happy with results.Thanks so much, Gary! We're delighted the value of Scott's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Regards, Don Nelson - General Manager
Good service done quickly.
by Roger on 12/29/2023Leland did a very good job on providing information about my service.Thanks for letting us know how satisfied you were with Leland's assistance, Roger! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding. Regards, Don Nelson - General Manager
Red rover
by Ferne Walpert on 12/28/2023Jackson Kirby at Germaine Lexus was very helpful and friendly.Ferne, thanks for the fantastic review of Jackson! Jackson is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle at this visit. Thank you for continuing to choose Germain Lexus! Regards, Don Nelson - General Manager
Extraordinary Service, Attention to Details
by Elaine S on 12/20/2023At End of Lease, brought my Lexus in to Pre-qualify it for purchase and had the great opportunity of having Lee Glesmer, Service Manager, cover all issues, arrange for fabulous loaner, handled all detail seamlessly! Great communication… also via text. Lee has years of experience, knowledge & a variety of talents & skills - 5-STAR! and so happy he is Frontline For Germain Lexus! A+Elaine, thank you for recognizing Lee's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Lee and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager
Jackson Kirby the Best
by Bill B on 12/19/2023Jackson is always efficient and on top of getting work done. Reviews all the information he gathered and helps to make a decision on what needs to be done now and what can wait. They always take me in even though most times I’m a walk in.… Good place to get your car fixed.Bill, thank you for telling us why you like working with Jackson! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next visit. Regards, Don Nelson - General Manager
Good as new!
by Cindy Keary on 11/30/2023This is a class A dealership which provides excellent service. John Mccloskey was patient and kind when I told him I was under a time frame and actually found my car waiting and drove it to pick up area himself. I will return to this… Germaine Lexus for my next cars’ checkup or if I should have any other problems with my LexusNX. Cindy KearyCindy, Thank you for your positive review! We are happy to hear that John took great care of you and your automotive needs- while providing you with a smooth and efficient experience. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager
Setvice Advisor
by John Aycock on 11/22/2023Mr. Rick Brown, Service Advisor. Please accept this HUGE THANK YOU for your clear and knowledgeable communication with the lexus extended warranty group. Your hard and persistent presentation to the warranty consultants was what was needed… to get the needed work approve. (where others had failed) 😣2😊. Thanks again for your money saving guidance. John A. NaplesJohn, thanks for the fantastic review of Rick! Rick is the consummate advocate for our guests, and we're pleased his diligence ensured a truly satisfying outcome for you . Thank you for choosing Germain Lexus for your automotive needs! Regards, Don Nelson - General Manager
Peggy, we're thrilled you had such a great dealership experience with Dee. Thank you for your fantastic review of her assistance. We'd love to work with you again some day! Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 05/29/2025