Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Great place to buy a car!!
Great place to buy a car!!
by Annie on 06/18/2025Professional, family oriented and always giving you the best deal. Thank you!!Annie, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. Regards, Don Nelson - General Manager
Out with the old.
by Michelle Zimmer on 06/12/2025updated 06/17/2025My experience at Germain Lexus was wonderful. Matthew Christen was helpful and knowledgeable. He was honest and not pushy. I purchased a car with everything I wanted in it. I love the fact that Germain Lexus offers free car washes and oil… changes for the life of your vehicle.Michelle, thanks for taking a moment to give a shout out to Matthew. He is an amazing person to work with and we're delighted you agree. We appreciate your feedback, and look forward to seeing you at your first service visit! Regards, Don Nelson - General Manager
Exceptional Service
by John C on 06/12/2025All involved gave a personal touch to the service. Stephen Fuller did an excellent job from greeting to goodbye in making sure everything was done properly. The service waiting area is very clean and comfortable.John, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Stephen provided you with all the answers you needed to make this a positive experience. We're happy to be of service.
Very satisfied
by Kate Rosinski on 06/11/2025Loved the dealership did not feel like I got ripped off wasn’t pushed my sales rep Adam Murphy answered every question I had and was very pleasant to make a deal with. Love the Lexus costumer serviceKate, we're thrilled to hear how pleasant your purchase experience was with Adam's assistance, Kate! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new vehicle! Regards, Don Nelson - General Manager
Excellent overall service experience
by Kris on 06/11/2025Germain Lexus has the best service. From top to bottom, I experienced in the last 15 years very satisfactory experience. No surprise charges, no unnecessary repairs. I get the distinct feeling that my car is in the best hands possible. I… have gone through several service consultants and they have all been consistently good. This implies that their management puts serious efforts in emphasizing customer focus and customer satisfaction as a very high priority!Kris, we appreciate your recognition of the level of service our entire team strives to provide for our clients. Thank you for sticking with Germain Lexus for all these years, and for your continued trust in our team! Regards, Don Nelson - General Manager
Best Salesperson ever!
by Darlene Miller on 06/09/2025Mathew Christen went above and beyond to make my leasing experience so easy. His communication with me was great and everything was handled seamlessly.We're thrilled to hear how pleasant your leasing experience was with Matthew's assistance, Darlene! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new vehicle! Regards, Don Nelson - General Manager
Great service and professionalism
by Mike R on 06/09/2025Scott Joiner was my service representative at Germain and was an absolute pleasure to work with. From my first conversation with him he answered my questions, took care of whatever I needed and always returned my call in a timely manner. My… car was repaired in the timeframe I was told, a subsequent issue was taken care of without any problems and Scott followed up on everything. All in all, my experiences at Germain was excellentMike, thank you for always trusting Scott and the Germain Lexus team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Don Nelson - General Manager
Ten years of great service
by Jesse Hannon on 06/06/2025Since i moved to Naples I have bought and service my cars at Germain Lexus. Scott Fielding did an excellent job of taking care of my last service with Germain. Thanks Scott for a job well done.Jesse, thanks for letting us know how pleased you were with the convenience of this service visit with Scott. It is always our pleasure to get the work done to your satisfaction. We'll see you next time! Regards, Don Nelson - General Manager
Great Service!
by Leslie Flage on 06/05/2025I had my car serviced at Germain Lexus a few days ago. The waiting area is very comfortable and my car was ready in the time frame promised. My service advisor Alexander Depew is very knowledgeable and welcoming and he always keeps me… informed of the progress of my car. Thank you so much Alex!Thanks for letting us know how satisfied you were with Alex's assistance, Leslie! We're glad he provided you with his utmost support and insight, as usual. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager
Leland Glesmer at Germain Lexus saves the day!
by Cindy on 05/30/2025I want to thank Leland so much for all his help on my recent visit to Lexus Germain in Naples. My car wouldn't start in the morning and I had a very important business appointment and it was crunch time. I called and I got an immediate… appointment, a loaner car and the best service anyone could ever expect! Leland is always so friendly, knowledgeable and does a great job of explaining what is going on with my car. I made my meeting and it went well. Thank you Leland! 5 Star Service all around and I highly recommend Germain Lexus!Cindy, we're thrilled Lee made your work day a little easier by being a quick problem solver. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Don Nelson - General Manager
Good overall service experience
by Ira Lovitch on 05/31/2025First time getting a service for our new Lexus and overall the experience was good. After needing to reschedule the first appointment we made due to a mixup about having a loaner available, this second time went well. We did wait about 40… minutes to hear from a service advisor from the time of the appointment, but the advisor, Scott, and his apprentice, Skye, were both extremely professional and helpful. Scott was personable and engaged in helping me. They got me out the door in a loaner in less than a hour from the appointment time, which was a bit longer than the previous dealer in Los Angeles, but acceptable.Ira, thank you for letting us know Scott's efforts made a difference in your experience, overall. We appreciate your continued trust in our team, and look forward to making your next visit a better one. Regards, Don Nelson - General Manager
New Lexus NX
by Peggy E on 05/28/2025I would like to say that buying a Lexus from Germain was a seamless and very great experience. Dedra Eddy is an excellent asset to your dealership. She has expertise in any questions that I had regarding the NX.Peggy, we're thrilled you had such a great dealership experience with Dee. Thank you for your fantastic review of her assistance. We'd love to work with you again some day! Regards, Don Nelson - General Manager
Vincent Marcantonio was quick to fix the problem.
by JM on 05/28/2025They provide loners if the repair is lengthy. They keep you up to date on the status of the repair. My last visit was a battery issue and a nail in the tire. I came in without an appt and Germain service took the vehicle right in for… repair.We're glad Vincent and the Germain Lexus team made your day a little easier by being attentive and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Don Nelson - General Manager
Dan’s the Man in Service
by Richard on 05/23/2025Dan Rusinik has serviced my 2021 and 2024 Lexus LC 500’s at Germain Lexus in Naples for several years. He has always provided excellent service and follow up. I usually wait in the showroom for my service to be completed. The service is… finished rapidly and my cars are hand washed.Richard, thank you for honoring us with your patronage over the years. We're so pleased Dan and the Germain Lexus team continue to serve you well. Get in touch the next time we may be of assistance. We're here for you! Regards, Don Nelson - General Manager
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by Scott Streckenbein on 05/21/2025This dealership is comprehensive. Starting with the sale, progressing through years of first rate maintenance service. Culminating with an excellent trade offer. I’ve done this several times over many years. This year my sales… representative,Mark Lee, did a wonderful job helping us select our RX 350h. His attention to details and availability for keeping us informed was greatly appreciated. Our car was assembled in Canada and he helped by tracking the vehicle for final delivery at Germain. We would highly recommend Mark to anyone looking to purchase or lease at Lexus of Naples.Scott, we're so happy Mark took the time to find exactly the right RX 350h for you. Congratulations! We wish you many pleasant travels, from all of us here at Germain Lexus. Regards, Don Nelson - General Manager
Great experience
by Joe O on 05/20/2025Fair, fast, and professional. Paul Campos is not only a hard-working and knowledgeable sales professional, he is just a good guy. Highly recommended.Joe, we're delighted Paul and the Germain Lexus team provided you with an experience worth recommending. We truly appreciate you telling us what you liked about your visit with us. Safe travels until we may assist you again. Regards, Don Nelson - General Manager
Best experience
by Ana E on 05/03/2025From start to finish, I was treated like a valued guest, not just a customer. The team was attentive, transparent, and truly listened to what mattered to me. That kind of service goes a long way, and it’s exactly why I’ll continue coming… back. Highly recommend! Go see Orllando Sabau!Ana, thank you for your 5-star rating and recommendation! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Orllando took great care of you. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again! Regards, Don Nelson - General Manager
top notch service
by Pete on 05/04/2025Andrew Depew is excellent service rep. He is honest and doesn't try to up sell you on maintenance options.Pete, thank you for your positive review! We are glad that our team provided you with 5-star service during your recent visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager
Happy Birthday Scott!!
by Rhonda Brazina on 05/01/2025Scott Fielding is my personal service advisor for my Lexus SUV!! It’s my fifth car from Lexus! Yesterday was Scott’s birthday but he was busy helping owners with their cars. I brought my car in for service and it was prompt and all was done… correctly. He advised me about 2 possible issues in the near future that will need attention! Great service. Happy work day birthday- hope you got a cake!Thanks for the birthday shout out for Scott, Rhonda! We're delighted to know his assistance has played a big part in your enjoyment of your Lexus SUV. Thank you for your continued business and your kind words! Regards, Don Nelson - General Manager
Above andBeyond
by Terry Shea on 04/30/2025The service I received from my service expert Leeland Glesmer was above and beyond. He took care of an issue I had with my Lexus ES350 without cost to me even though it is six months out of warranty. He made sure I was happy with everything… and I certainly was. This is my 5th ES I’ve had from Germain and have always been pleased with my dealings with the service team but Lee was over the top helpful all the way.Thanks so much, Terry! We're delighted the value of Lee's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Regards, Don Nelson - General Manager
Good job
by Woodsisi on 04/28/2025Comfortable waiting lounge. My service Rep, Scott, was quick to greet me and explain the service. Car was ready at the projected time. Scott was very pleasant to work with.Thank you for letting us know your appointment was handled seamlessly by Scott and the Germain Lexus team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager
Annie, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 06/20/2025