Germain Lexus of Naples
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Dealership Service Review
service Rating
Excellent overall service experience
Written byon 06/11/2025
Germain Lexus has the best service. From top to bottom, I experienced in the last 15 years very satisfactory experience. No surprise charges, no unnecessary repairs. I get the distinct feeling that my car is in the best hands possible. I have gone through several service consultants and they have all been consistently good. This implies that their management puts serious efforts in emphasizing customer focus and customer satisfaction as a very high priority!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Germain Lexus of Naples on 06/12/2025
Dealer Response
Kris, we appreciate your recognition of the level of service our entire team strives to provide for our clients. Thank you for sticking with Germain Lexus for all these years, and for your continued trust in our team!
Regards,
Don Nelson - General Manager
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