Germain Lexus of Naples
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Dealership Service Review
service Rating
Good overall service experience
Written byon 05/31/2025
First time getting a service for our new Lexus and overall the experience was good. After needing to reschedule the first appointment we made due to a mixup about having a loaner available, this second time went well. We did wait about 40 minutes to hear from a service advisor from the time of the appointment, but the advisor, Scott, and his apprentice, Skye, were both extremely professional and helpful. Scott was personable and engaged in helping me. They got me out the door in a loaner in less than a hour from the appointment time, which was a bit longer than the previous dealer in Los Angeles, but acceptable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Germain Lexus of Naples on 06/02/2025
Dealer Response
Ira, thank you for letting us know Scott's efforts made a difference in your experience, overall. We appreciate your continued trust in our team, and look forward to making your next visit a better one.
Regards,
Don Nelson - General Manager
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