AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
Timely service
by Josev23 on 09/11/2023Timely service from Jason. Highly recommendAyden did great
by Brandon4life on 09/11/2023Ayden did great work and was very friendly to work with. Call back and kept my informed.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Zach was good
by Bryguy45 on 09/12/2023Zach was good and fast got me in and outHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Notch Service
by aml1974 on 09/12/2023Scheduling on-line is easy. I pulled my Toyota up and into the garage. Todd met me at my car and had everything he needed on his tablet. Nothin was pushed on me and everything was clearly explained. I waited inside with various TV's to… watch and WiFi to use. I received a text with a video of how dirty my air filters were and asked if I'd like to replace today, with the exact price. I agreed. Later, other recommended options were presented and the estimates they would cost. All of my questions were answered and I was on my way.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent, Speedy Service
by katelynm on 09/11/2023Everyone I interacted with was extremely friendly & my car was ready to go an hour earlier than expected. I will definitely be coming back!Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Had a great experience
by Ivan284 on 09/11/2023Chase was super helpful with everything, he was very clear with everything he was saying and just an overall great person with a super big ball of positive energy. All the work was done in a very short time which was awesome because it got… me in and out in no time. Would 100% come back and work with Chase.Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Service
by Tacoma2020 on 09/11/2023Told the service tech that the cabin filter will need to changed when I took my 2020 Tacoma in for service. After checking the cabin filter it was not changed with leaves all over the glove box. Double check all items that Arapahoe Toyota… Service's. Will charge you for it but will not do the service.Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Easy peasy Oil Change
by Dhansen0514 on 09/11/2023Carlos was great! Suggested recommended services with no pressure to schedule. He was very professional, informative and pleasant making the visit easy peasy!Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Arapahoe and we hope to be of service again in the future.
Tacoma service
by Bad services on 09/11/2023I have been to this dealer 2 times for service and will never get a service done here again. The first time hubcaps were not out back on the vehicle the 2nd time the hubcaps were not put on correctly. 1 fell of on the drive home and the… others were loose. Didn’t realize I had to double check everything that they do. They also left a dirt rag inside my truck on the seat and had grease smeared down the side of by back door. I feel like I should check my oils drain bolt to make sure that was tightened. If someone can’t put a hubcap on I’m not sure they will be able to tighten a bolt.Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great experience!
by Stinny19 on 09/07/2023Had my 2021 Tacoma serviced. Advisors were friendly and knowledgable and completed service in a timely manner.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mixed review
by Bob on 09/06/2023The gentleman who sold me the car was outstanding to work with: Charlie Mullison. The financial guy I had to work with was a real pain. So while the most important part of my dealing with AutoNation was just great, the financial part was… really bad. A five star experience is thus reduced to 4 star.Hi Bob, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6111 -- we hope to hear from you soon.
Poor customer service
by don't have on 09/04/2023The service was to prepare for a trip--oil change, tires rotated, and overall check-up. We were quoted a two hour wait time. Two and a half hours later I contacted the service rep and asked if the car was done. It was and he said he… couldn't find us in the waiting room. There were text message and phone calls on my cell phone, but I didn't respond because I didn't hear either message. This is the second time this has happened with no contact from the service department while our car was being serviced. Does the customer have to check on the progress of the service being done?Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6111. We would appreciate the chance to turn your experience around.
Okay but lacking quality
by 022551m on 09/03/2023Set up appointment online + Was given the opportunity to request loaner+ Described the issue+ Arrived 30 minutes early. Was told it would take 2 hours+ There are no loaners - The coffee shop was closed the entire time over the lunch hours… - It took over 3 hours - To tell me there is no issue. The seat “coolers” aren’t. They blow ambient air…which is hot is summer, cold in winter. I had to search for my service rep. - Someone else brought my paperwork and called for my vehicle.Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Jez in service
by D.A.Joned on 09/02/2023Great customer service very friendly.Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
STAY AWAY
by Ripped off on 09/02/2023For an accurate assessment of this dealer, go to the Better Business Bureau and read the reviews on this dealer. The majority are 1 star. Beware of all the high reviews on the AutoNation website. When you take delivery on your vehicle, the… manager insists all buyers fill out a 5 star review prior to the paperwork being started!! They even bring you a QR code to scan to open up to the review, which is already 5 stars. This is bullying! Salesperson was Vassil, he could not be bothered to show me how to operate the feature in the vehicle, He connected car play and was done. Was sold a vehicle with VIN number that was different than the VIN of vehicle I took delivery on, Roof rack not installed despite it being on my paperwork,Oil change and Rotate
by anthony on 09/01/2023Very Good. Feel confident my car is in top shape.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Perfection
by Olgahweg on 09/01/2023Mark in service did a great job a d my vehicle was done ahead of the estimated time. Great job.Hello, We are pleased to hear you had such a positive experience with us, We are always more than happy to assist you if anything else comes up. Take care!
03 Tacoma
by DJ McGaw on 08/31/2023I’m always very satisfied with the service on my Tacoma at Auto Nation on Arapahoe. Jez is the best! He always keeps me informed about the progress of my service.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Disappointing experience
by jrauterkus on 08/30/2023I went to AutoNation Toyota Arapahoe on Saturday, August 12th to get an oil change and my 45,000 mile check in. I dropped my car off at my scheduled 9:45am appointment time. I did not finish and leave until 1:45pm. At the end I asked Andre… the “Service Advisor” if it was common for this to take 4 hours, and he bluntly replied that it was Saturday and they are not fully staffed so yes. Not an apology or anything to recognize the incredible inconvenience of spending 4 hours waiting for my car at the dealership on a Saturday. Regardless of the time, the real reason I will never go back is the way the “Service Advisor” handled my service. When he first called me over to go through the recommended work, it totaled over $1,200. I was floored and told him I am getting married in a few weeks and cannot afford to do all that work right now. I asked if they could come back and tell me what work was NEEDED vs what work was RECOMMENDED. After waiting another hour he came back and said basically the same thing, that this work was recommended. Not at all understanding what I asked or what I needed to know, and continuing to waste my time. I said it seemed crazy that I would have $1,200 of work to do. We looked at the line items together and he breezed through taking X off the list to save a few $, and said we can actually charge you ½ for Y, to save a few dollars. I think he thought that this was a help in trying to charge me less, but what it really made me feel was that they were trying to just charge me for literally anything they could. If you could charge me ½ price for that just because I said it was too expensive, what would be happening if I never asked, and you get away with charging me double when you didn’t have to. This lost all trust I had had with AutoNation, even through I had been going there for my Tacoma ever since moving to Colorado. This “Service Advisor” was fulfilling the cliché of sleezy mechanics who try to take advantage of people, and it ruined what had been a good relationship I had with AutoNation over the years. After we went through the list that he was adjusting on the fly, I asked him to rank for me what was the most important thing I should have done today. He said to replace the front and rear differential fluids. I told him that was fine and went down to wait another few hours. Sitting there and reflecting on what had just happened, it was hard not to feel like I should have told him to not do anything else, given the loss of trust. Whether it was the most important thing to do for my truck or not, I don’t know because I am not a mechanic, but it did not sit well that I lost complete trust in this person from giving me honest and trustworthy advice, and when I asked what thing he recommend I do most, he recommended the most important thing on the list that I’ve never heard of before. I left there feeling completely taken advantaged of by the “Service Advisor” and like they had no idea what even acceptable customer service was, let along good customer service. Again, I have been coming there ever since moving to Colorado years ago. This was the first time but it was bad enough I will never consider going back unless I heard from someone at the dealership who could explain to me why I should. On top of all of this, I have had no success in hearing back from anyone at the dealership about my feedback from the experience. 8/16 – I replied with a “rate your experience” email from the dealership, no response or reach out from anyone. 8/25 – After no response, I did an online chat interface with a representative (Samantha B.) providing the information about my complaint, and asked that they have someone reach out to me. I have a transcript of the exchange and she confirmed, ” 8/25/2023 8:15:27 AM Samantha B: I will share this now with our Customer Service Team and request for an appropriate member of our team contact you as soon as possible to discuss your experience with our service department in more detail.” Have never heard anything back from AutoNation Toyota. 8/28 Got an automated email from someone in the acquisition team about trying to buy my truck from me. Again, since I have not been able to hear back from ANYONE, I replied to her email and asked that she help point me in the right direction for who I can talk to in customer service. Radio silence, nothing. Which leads me to today, where I felt I had to try another avenue to provide this feedback, because me experience was that disappointing.Maintenance for Rav 4
by M Colorado on 08/28/2023Communication was terrible. I called to see what the cost would be but never received a call back. I ended up using a coupon (which I found on my own) otherwise my oil change was going to be $120. Not a very good experience.Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. If you are willing, please call our General Manager at (303) 578-6111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service Checkup
by Condor01 on 08/28/2023Greeted by friendly service rep. Service was done within 45 minutes.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Arapahoe and we hope to be of service again in the future.
by Joseph Lee on 09/17/2023